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The first guy that came Tom was very helpful. They were replacing a part under warranty and he did not have that model with him, so he explained another tech would be by later in the day after his appointment to replace it. This was Bill Desouza....this guy was absolutely phenomenal!!! You all are lucky to have such an informative, personable and charismatic person working for you. I was in construction for 30 years leading teams and it was a rare find to find an employee that cares like Bill. Please appreciate him and keep him happy! He is such an asset for your company!
