Jason very good technician combined with customer oriented attitude. Have engaged him several times and always prompt, performs his tasks and communicates what I need to know. Having taught courses in customer satisfaction, I can truly appreciate his performance.
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Service guy was really late. Appointment was 12-3, but he arrived at 4. He apologized and provided reasonable explanation. Still, sounded to me like the company was at fault for his running late. They simply overbooked and he still had one more service call to go to when he was done with me at 5:00. Other than that, he able to do a check on my unit and I was glad to hear it was running ok and no need for any repairs. Service guy was very polite and professional. I didn’t understand the question on “convenience” listed below so I didn’t answer.
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My experience was good. He should uo as expected and was very professional and appeared to know what he was doing. Most important he did not do a hard sell or try to pressure me into purchases I did not need. The service man did his job well and met all my expectations.
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Jason was very knowledgeable and very polite I think him for his service thank him
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Very impressed with Jason's calibre of service, communication regarding recommended repair of defective part, general manner.
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Keith Harris is always professional, on time, knowledgeable & informative. I appreciate Keith & Weather Masters in general. Thank you.
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Keith at Weather Masters is a professional. He's knowledgeable and has excellent communication skills. Wouldn't have anyone else service our AC unit. Great Job Keith!!
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Keith and his colleague were extremely professional, very thorough with their explanations and generous with sharing their knowledge about tackling the tricky problems associated with the leak. Very happy customers here!
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Response from Weather Masters, Inc.:
Thank you for being such a loyal customer we appreciate your business
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The service technician was running late to arrive so I received a call telling me so. I really appreciated that “we are running late” and here’s why call. The technician arrived and checked everything. The tech explained that one of the coils was weak and should be replaced. Good thing we caught that! For me, I rather to catch a problem before it breaks down the whole system. Thanks Weather Masters!
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Samsung unit is not working and has error codes
Perform diagnostics on commercial rooftop package units that are not cooling
Performing diagnosis on three rooftop commercial package units.
PERFORMED 37 POINT INSPECTION ON ONE PACKAGE HEAT PUMP UNIT CHECKED AMP DRAW OF MOTORS TESTED RUN CAPACITORS TO BE WITHIN MANUFACTURERS RANGE VERIFIED TEMP SPLIT ACROSS COIL CHECKED IN RUSH AMP DRAW OF COMPRESSOR INSPECTED CONDITION OF UNIT UNIT RUNNING NORMALLY IN COOLING AT TIME OF INSPECTION. WEATHER MASTERS RECOMMENDS FOLLOW UP INSPECTION IN FALL FOR HEATING SIDE OF SYSTEM
PERFORMED PMP INSPECTION ON ONE PACKAGE HEAT PUMP UNIT CHECKED AMP DRAW OF MOTORS TESTED RUN CAPACITORS TO BE WITHIN MANUFACTURERS RANGE VERIFIED TEMP SPLIT ACROSS COIL TIGHTENED ELECTRICAL CONNECTIONS CHECKED IN RUSH AMPS OF COMPRESSOR INSPECTED CONDITION OF UNIT UNIT RUNNING NORMALLY IN COOLING AT TIME OF INSPECTION. WEATHER MASTERS RECOMMENDS INSTALLATION OF START ASSIST CAPACITOR TO HELP PROLONG LIFE OF COMPRESSOR AND FOLLOW UP INSPECTION IN FALL FOR HEATING SIDE OF SYSTEM
PROBLEM PMP VISIT 1 UNIT GOODMAN GSX160481FC DIAGNOSIS 45/5 DUAL RUN CAPACITOR IS WEAK /RECOMMEND REPLACING THE CAP /THIS ALLOWS INTERNAL DAMAGE TO THE MOTORS UNIT IS 1LBS LOW ON REFRIGERANT /410/THIS CAN ALLOW THE COMPRESSOR TO GET HOT/RECOMMEND ADDING REFRIGERANT ALL AMPS ARE WITHIN MANUFACTURE SPECIFICATIONS AT THIS TIME UNIT IS SHOWING NORMAL WEAR DUE FLUSHED DRAIN TIGHTENED ALL ELECTRICAL CONNECTIONS HOSED OFF OUTDOOR COIL REPAIRS REPLACED 45 /5DUAL ADDED 1LBS 410 REFRIGERANT
PERFORMED PMP INSPECTION ON ONE SPLIT HEAT PUMP UNIT CHECKED AMP DRAW OF MOTORS TESTED RUN CAPACITORS TO BE WITHIN MANUFACTURERS RANGE VERIFIED TEMP SPLIT ACROSS COIL CHECKED IN RUSH AMPS OF COMPRESSOR TIGHTENED ELECTRICAL CONNECTIONS INSPECTED CONDITION OF UNIT UNIT RUNNING NORMALLY IN COOLING AT TIME OF INSPECTION. WEATHER MASTERS RECOMMENDS FOLLOW UP INSPECTION IN FALL FOR HEATING SIDE OF SYSTEM
WEATHER MASTERS PROPOSES TO: INSTALL NEW WHITE RODGERS COOLER CONTROL KIT. INCLUDES RUNNING A THERMOSTAT WIRE FROM THE COOLER TO THE INTERIOR WALL. COOLER TURNS ON AND OFF . PUMP WORKS FINE . NO OTHER ISSUES WITH THIS COOLER AT THIS TIME .
-REMOVE AND REPLACE 1 IN PILLOW BLOCK BEARRINGS. -REPLACE 115V COOLER WATER PUMP.
WO17100 PROBLEM: FAN NOT TURNING ON. DIAGNOSIS: YORK ECM BLOWER MOTOR FAILING. MOTOR NEEDS REPLACED. NOTE: INDOOR COIL IS DIRTY. INSIDE THE HOME SMELLS LIKE A CAT LITTLE BOX REALLY BAD. RECOMMED LETTING THE HOMEOWNER KNOW SHES GOT MULTIPLE CATS AND SHES NOTE CLEANING UP AFTER THEM. MODEL B2HZ036A06A SERIAL N1C1879943 WEATHER MASTERS WILL FORWARD ESTIMATE FOR REPAIRS.
