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Overall Experience
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Convenience
Overall Experience
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Convenience
Everyone was awesome and professional and our warm house feels so much better
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They made everything smooth and they explained everything very well, super happy with the service
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Gabriel is an outstanding young man who has given us top notch service in a very friendly and informative way! He is professional and pleasant. He is also knowledgeable and communicates well. His support and advise was valuable in not only keeping our home warm and safe but also as economically as possible!
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Heat went out the evening prior. They were able to get me scheduled for the next day and he showed up earlier than scheduled, which is great! Assessed the problem and corrected it.
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Spencer was polite sought out the best price for an air scrubber and gave us a sense of confidence in his company
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I was impressed by their excellent service. The technician was very knowledgeable and took the time to thoroughly answer all my questions.
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Very impressed with how responsive Western was with this service call request.
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Residential air conditioning repair service. Check the vent system for proper operation.
Air Conditioning repair made on a 10 year old Trane 3 ton unit.
Came out for 2 unit prepaid wsc furnace tune up. I found on the furnace upstairs that’s the capacitor was testing at a 15% drop. If we don’t replace this it can cause the motor to fail prematurely. We did replace it today. All other electrical components were testing properly and working properly. I performed the combustion analysis on the furnace it was burning properly. I found no cracks in the heat exchangers. I tested for CO coming from the furnace had a zero ppm. I replaced the filter. The blower housing could use a good deep cleaning on it starting to build up dirt and debris. See house report card for questions furnace was working when I left the call. Furnace for the main floor found the steam he humidifier was having an issue with a canister and the 240 voltage it was burnt out this is more than likely due to the fact that the canister hasn’t been replaced there was corrosion built up in the canister. Gave options to replace this canister in the wiring for this so it ca
Installed two 20x20x4 filter grills in ceiling (upstairs hall and family room) Installed two 20x20x4 filters
Moving a fireplace insert over about 8ft of gasline Running aluminum flu up through the roof Customer will have all material except gas line
I performed a furnace tuneup on two 2021 Goodman systems. The upstairs system is working properly. I changed the filter. See health report card for more details. The basement system is not working properly, the inducer motor is not keeping up with the necessary air pressure. This system is under warranty for parts and labor. I ordered the part, I should get it by the third week of December. I changed the filter. We will call to reschedule this appointment. 01-05-2022 I replaced the inducer motor and tested the system. The system is working properly now. 01-13-2022 I added a flue drain kit. The system still not working properly. There is some kind of blockage in the flue line that is restricting the inducer. I looked with an inspection camera in both ends and I didn’t see any objects blocking it. The install crew will come over to repair the flue line.
Upon arrival spoke with customer about furnace not keep basement warm . Began inspecting furnace and found the flame sensor was corroded , run cap had 23% drop, and ignitor was outside it’s ohms range. Installed furnace tune up kit on system , and checked system operations all ops were normal with system at this time .
Paused appointment need to order different type of insulation from Amazon when we get it you can send brenan and Taylor back to do work need to do gas upgrades a collector box and insulate pipe.
I performed one furnace tuneup and completed a health report card. During the tuneup I found that the filter was dirty and the customer stated he would replace the filter on his own. I did find that the static pressure was high and could be contributed to the dirty filter. I found that the evaporator coil was starting to collect buildup but not to the point that it requires an evaporator coil cleaning. I found that all electrical components were testing appropriately and within factory specifications. The heat exchangers were not showing any signs of cracking or rust. I watched the furnace run and operate correctly before leaving and it was operating correctly when I left. The customer did sign up for for a one year two unit WSC.
