Quick and informative
Response from Western Heating & Air Conditioning (Orem):
Hello Holly, it has been our pleasure to service your home, thank you for having Ben to your home.
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It was easy to making an appointment with agent and receiving an updates when technician will come etc.. was very helpful. Technician was easy to talk and received technician's picture before we met the gave me a safety feeling.
Response from Western Heating & Air Conditioning (Orem):
Mia, we are so grateful to have such a kind review for our team and Tracy. Thank you so much.
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Response from Western Heating & Air Conditioning (Orem):
Ted, we appreciate your kind review for Tracy!
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Company and employees I can trust.
Response from Western Heating & Air Conditioning (Orem):
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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They go out of their way to take care of you and don't charge excessive prices to do it right.
Response from Western Heating & Air Conditioning (Orem):
So happy we could be to your service Jolynn!
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Have used Western for several years for maintenance on my furnace and air conditioner. Always a pleasant experience.
Response from Western Heating & Air Conditioning (Orem):
We sure do love having you Denise apart of our Western family!
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We had a new furnace installed, very prompt and great job. Even came back to make sure thermostat was programmable.
Response from Western Heating & Air Conditioning (Orem):
Kelly, we hope you can continue to stay warm this season!
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Joe did a very thorough maintenance check on our AC system, giving us positive feedback on our keeping the system in top condition for an older system.
Response from Western Heating & Air Conditioning (Orem):
Wonderful review and we appreciate the 5 stars.
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Great, thorough, friendly
Response from Western Heating & Air Conditioning (Orem):
Thank you for your 5 stars
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This is the first time I have used Western Heating & Air and I believe that I have found a company that I can trust and depend on for future needs. I was able to schedule an appointment the same day that I called and the service I received was impressive. The technician was knowledgeable and offered great customer service. He made sure that I understood all aspects of my air conditioning service and offered various options for repairs/replacement.
Response from Western Heating & Air Conditioning (Orem):
Alexia, so glad we could be helpful to you!
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Bryston was very professional and efficient. He did a great job and should be valued as an exceptional employee of your business. He answered any questions I had to my satisfaction.
Response from Western Heating & Air Conditioning (Orem):
Vincent, this is a wonderful review for Bryston. Thank you for taking the time do this.
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Response from Western Heating & Air Conditioning (Orem):
Lisa, thank you for the 5 stars on our customer service.
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My mom's furnace quit on Sunday, we called Monday morning and they had someone to fix it by 11! Ty was knowledgeable and helped us get what we needed. Thank you!
Response from Western Heating & Air Conditioning (Orem):
This is so great to hear that we could help your Mother, thank you for letting us service you.
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I changed to Western a few years ago. Have been very pleased with the service I have received.
Response from Western Heating & Air Conditioning (Orem):
Ohhhh Denise, we are so glad you are our customer! Thank you for the 5 star review.
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Professional; offered helpful hints to prevent problems.
Response from Western Heating & Air Conditioning (Orem):
Ty, is very knowledgeable, thank you for this review
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On previous scope of work we ended up only running 1 heat vent so price was suppose to be adjusted to 385.00 using the other 300.00 for this job
Furnace and aircconditioning changeout
Rocky Mountain rebate of 2,000.00 Dominion rebate of 800.00 Actual total is 11,956.00 after rebates
Came to residence for prepaid WSC tune-up on a '20 Goodman ac system. Equipment functional upon arrival. Upon inspection of the indoor systems, I found the filter, blower wheel, evaporative coil, and all other internals are very clean and running smoothly. The temperature split across the evaporative coil is right where it should be, indicating a proper charge of refrigerant in the system. Moving outside to the condenser, all electrical and mechanical components are operating properly. The electrical measurements on the unit for the motors, wiring, and other small parts are within manufacturer specifications. Everything is running very well and should for a long time. See health report card for any specific information. Equipment functional upon departure. Thanks for your business and have a great day!
Came to residence for prepaid WSC tune-up on a '14 ac system. Equipment functional upon arrival. Upon inspection of the indoor systems, I found the 16x25x1 filter was dirty and I replaced it with a homeowner provided filter. The blower wheel is starting to get dirty and should be cleaned in the next year or two. All other measurements and components are good. Moving outside, I found the condenser is operating well and the electrical and mechanical components are functioning correctly. All electrical measurements are within manufacturer specifications as well. See health report card for any specific information. Equipment functional upon departure. Thanks for your business and have a great day!
Complete AC tuneup basement air-conditioning has a burning contactor and should have an AC tuneup kit. Both units also need hard starts and blower cleanings AC tuneup kit would include contactor hard start and capacitor. Normally we charge $317 for a blower cleaning I will come back out if customer wants to do two blower cleanings for $600
Came to residence for prepaid WSC tune-up on a '94 ac system. Equipment functional upon arrival. Upon inspection of the outdoor condenser, I found all systems are functioning correctly. All electrical and mechanical components are operating properly. All electrical measurements are good. Moving inside, I found the 16x25x1 filter is dirty and needs to be replaced. I also found that the blower wheel is extremely dirty and should be cleaned as soon as possible. All other factors and components checked out well. See health report card for any specific information. Equipment functional upon departure. Thanks for your business and have a great day!
Came to residence for prepaid WSC swamp cooler startup. Equipment functional as of last year. Upon arrival, I removed the cover from the rooftop unit and checked all internal mechanical and electrical components and also the water lines and associated parts. Everything checked out and I turned the water on to the unit. The water line seems good and everything is filling and operating like it should. Checked the float valve and it's operational. Equipment functional upon departure. Thanks for your business and have a great day!
Came out to look over furnace and put new gas valve in. After looking over the system, the heat exchangers have a lot of dark spotting but all the rings are Intact and no cracks or holes. Blower cabinet is pretty dirty. Blower motor is leaking a little bit of oil and has a lot of dirt build up on it. Blower capacitor is reading 10.49uf and the recommended is 10. Evap coil is clean. Burner cabinet is really dirty. Gas valve was leaking. Talked with you about the price and the MSC. You decided not to do the gas valve today due to price. I left estimate with invoice on the gas valve. System is not up and running when i left.
I came to do an ac tune up. They do not have an air scrubber. I quoted $950 for the air scrubber that includes his discount. He is going to think about it. I did a 29 point ac tune up. I replaced the filter. The ac is ready to run this summer.
Came out for prepaid msc ac tune up. While I was here I flushed both water heaters and relit pilot light for each one. Ac found temp split was higher due to home not having a heat load on it. Found no other issues with ac today. All electrical components are testing properly and working properly. See health report card. System was working properly when I left the call.
Came to residence for prepaid WSC tune-up on a '14 ac system. Equipment functional upon arrival. Upon inspection of the outdoor condenser, I found all electrical and mechanical components are operating properly. All measurements are within manufacturer specifications and the unit is in good shape. I cleaned off a lot of webs, dirt, and debris from the electrical panels and washed off the condenser. Moving inside, I found the 16x25x1 filter was dirty and replaced it with a homeowner provided filter. The blower wheel and evaporative coil are fairly clean. All other parts are in good working order and the temperature split is good, indicating a good level of refrigerant. See health report card for any specific information. I mentioned we now offer annual water heater maintenance as part of the Western Savings Club. The homeowners declined for now but may consider in the future. Equipment functional upon departure. Thanks for your business and have a great day!