Great service, clean, and courteous. Very friendly. This was an annual check and a piece was broken. They had it on the truck and repaired it that day. Highly recommend.
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Seth did a great job. He was very knowledgeable and quickly diagnosed our issue.
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This is my second house that I am using Westin air for servicing, and not just annual HVAC inspections and cleaning. My first house only had one air vent in a large furnished basement. It caused problems. They added more circulation without touching the cosmetics. My 2nd house needs more circulation in the basement due to moisture in the summer. There air no water leaks in the walls to fix. Just stale, moist air forcing me to run the dehumidifier. Their pricing is reasonable for the work and the cost savings from the electric bill is worth it.
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The technicians quickly diagnosed the problem and fix our unit
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Westin still has a 5 star rating with me, though the fact that Westin canceled out original appointment and was late on the rescheduled appointment puts that opinion in jepordy.
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I'm very satisfied with Weston air. I complement their sales person who came to out home and the office person for her attention. The installation crew was excellent.
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I am very pleased with our service from Westin Air. They are very accommodating to crazy schedules as well.
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Westin Air is one of the most easy to deal with service company I have dealt with in a long time. From the front office staff to the service team everyone is friendly and professional and are very responsive to any question or concern I have had. They stand behind the products they represent and are very easy to deal with. I had a new HVAC system installed about a year ago and have had multiple issues within this time period. Seth my service tech came out and spent numerous hours diagnosing and eventually fixing the problem so I can defiantly say they stand behind the products.
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Seth arrived within the window and performed annual maintenance on two furnace units. He was courteous while in the home, performed his work timely and made sure to point out items that needed my attention. I have used Westin a number of times over the past year for various properties and have always felt they provided a good service that is reliable and honest. I would recommend Westin to anyone looking for service on their heating/air systems.
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Preventative maintenence inspection on Carrier high efficiency furnace running in great condition. AA21y air filter in dirty condition. Filter will need replaced soon. #35 humidifier pad in good condition, damper opened and water valve turned on for minimal amount. Clean flame sensor and check ignitor. Visual inspection of burners. Flush condensation trap and drain lines. Run test unit in heating mode. Temperature rise is within specs. Blower and inducer motors tested good. Pvc flue vents in good condition and no sign of leaks. 0PPM CO detected during testing. Humidifier tested during heating mode test. Dehumidifier is off for Winter. All systems are operating properly, efficiently and ready for Winter.
40 year old WaterFurnace geothermal heat pump Heat pump not running Auxiliary heat not working Repaired multiple loose wires inside the unit Getting 24V to the thermostat but nothing out of it despite displaying an active call for heat Replaced thermostat 15kw heater has one bad heat strip, so only 10kw functional One relay is bad, as well Moved good relay from the failed heat strip to the other good heat strip Verified correct auxiliary heat operation Heat pump functioning properly now, too
Unit cycling on overheat going into lockout when in emergency heat not allowing operation. 16x25x1 basement Filter is filthy causing overheat scenarios. Replace filters every 1-3 months. Check for errors on geothermals both units ok adjusted FP1 setting on 2nd floor to 15°
Preventative maintenence inspection on Lennox airhandler unit. Air filter is in clean condition. Humidifier pad in good condition. Visual inspection of electrical and blower compartments. Test run system in auxiliary heating mode. Heat strips are all operating properly. Blower motor is operating properly. Test run operation of heat pump heating. Temperature rise for both auxiliary and heat pump heating are within specifications. Test ran operation of humidifier. All systems are operating properly, efficiently and ready for Winter.
Install new OEM Rheem heat exchanger on RTU unit #14 Note: RTU system age 19 years This estimate covers the specific repairs outlined to restore basic functionality to your existing HVAC system. Please note that the equipment is in poor overall condition with significant age-related wear, corrosion, and/or component degradation. Even after these repairs are completed, additional failures remain highly likely in the near future due to the system’s advanced age and deterioration. These repairs are considered a temporary measure and do not guarantee long-term reliability or restore the system to like-new condition. Unexpected breakdowns, reduced efficiency, and further repair costs are still probable. For greater reliability, energy savings, and peace of mind, replacement of the system may be the more cost-effective long-term solution. Per Jim: diagnostic on RTU11 not working at all, broken thermostat wire for rtu14, AND find the source of the noise from Elliot's restaurant systems. R
Preventative maintenence inspection on 2023 Daikin gas furnace. 20x25x4 air filter in new condition. #35 humidifier pad in new condition. Clean flame sensor and check ignitor. Visual inspection of burners. Flush condensation trap and drain lines. Confirm proper furnace dipswitch settings. Test run operation in heating mode. Temperature rise is within specs for both stages. Blower and inducer motors tested good. Pvc flue vents in good condition and no sign of leaks. 0PPM CO detected during testing. Run test humidifier during heating test. All systems are operating properly, efficiently and ready for Winter.
Preventative maintenence inspection waterfurnace 7 Series geothermal system. Replaced #210 air filter today. Tim specifically requests #213 for future visits. Replaced #35 humidifier water panel. Inspected blower and compressor compartment for ensure no damaged or loose wiring. None found and nothing seen out of order. Test ran operation of electric strip heat. All stips come on as they should and operate properly at ~20A. Blower motor is operating within specs. Test run geothermal heating. Tim explained a water noise coming from thr unit during operation sometimes. Found that the flow center was slightly low. Topped off to prevent nuisance noises. Test ran operation of humidifier. Humidifier is operating properly. Water noise was also coming from humidifier as there was an excessive amount of water being put into it and draining out. Partially closed off humidifier water supply to limit waste, and adjusted drain pipe to stop un2anted drainage noises. System is operating properly, effi
Diagnosed failed heat exchanger Set heat pump to only run and made sure furnace cannot attempt to run Parts warranty still valid, parts ordered. Will return asap to make the repairs
Both flow center pumps have failed. Office will prepair quote for pump replacement and/or entire flow center replacement.
Gas heating preventative maintenance performed Check filter - 16x25x1 clean Clean flame sensor Inspect burners - clean no concerns Ohm test igniter: 15.8 Inspect wiring for loose connections and/or hot spots - none found Check humidifier pad: n/a Inspect exhaust flu - no concerns Set thermostat for heat Check amp draw on blower motor: 3.2 Check amp draw on inducer motor:0.6 Check delta T - 54 Furnace is in optimal running conditions
During the recent inspection of the bathroom exhaust fan, we noted that the fan currently vents directly into the attic without a proper cap. To determine the full length and path of the vent run, we would need to remove the drywall.
Communication error on Daikin furnace control module reset with power to AC and furnace reset. Must reset AC, then furnace when there is a Communication error as when ac is reset after furnace, communication loss is guaranteed and will put the system in lockout.
Heat pump is operating under great parameters for outdoor temperature being 26° Unit is heating with a 43° temp rise inside. Unit generating frost outside as intended/expected during cold weather unit can buildup ice chunks and will defrost the ice with normal operation which can take hours at times. Unit is packed full of sensors monitoring its running state and will signal defrost when it knows it’s required. Ice buildup should only be a concern when the blue fins are no longer visible at all around any of the coil sides.
Performed two system heating maintenance Both furnaces are Trane S9V2 two stage variable speed blower models West side (pool room) 16x25x1 filter is good, left the included one at the furnace Blew out Condensate trap Stainless burner upgrade still in good shape Pulled and cleaned flame sensor Humidifier (aprilaire 440) in good working order, #12 water panel in OK condition, no water leaks present. Set duct-mounted humidistat to 40%, opened bypass damper Run tested furnace High fire gas pressure set to 3.5"wc, temp rise 40⁰ Low fire gas pressure set to 1.9"wc, temp rise 35⁰ No concerns found East side Aprilaire 440 humidifier has been disabled at some point in thr past, customer does not want to pursue restoring operation at this time Left bypass damper closed 16x25x1 filter is good, left new one at the furnace Blew out Condensate trap Pulled and cleaned flame sensor Stainless burners in good shape Run tested furnace High fire gas pressure set to 3.5"wc, temp rise 37⁰ Low fire gas
Daikin DM97 modulating natural gas furnace with DZ17 heat pump Had a bunch of stored comm faults, only variations were thermostat comm fault and eev comm fault. Found lots of high voltage and low voltage wires following each other inside and outside of the furnace cabinet. Re-routed line voltage lines away from comm wiring Twisted unused stat wires with a wire nut at the stat and grounded the same conductors inside the furnace to act as a shield. Also wired humidifier into the furnace HUM relay and enabled HUM control on the Daikin One stat. Cleared faults Set system to heat No active faults at this time
