Great service, clean, and courteous. Very friendly. This was an annual check and a piece was broken. They had it on the truck and repaired it that day. Highly recommend.
Overall Experience
Quality
Price
Convenience
Seth did a great job. He was very knowledgeable and quickly diagnosed our issue.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
This is my second house that I am using Westin air for servicing, and not just annual HVAC inspections and cleaning. My first house only had one air vent in a large furnished basement. It caused problems. They added more circulation without touching the cosmetics. My 2nd house needs more circulation in the basement due to moisture in the summer. There air no water leaks in the walls to fix. Just stale, moist air forcing me to run the dehumidifier. Their pricing is reasonable for the work and the cost savings from the electric bill is worth it.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The technicians quickly diagnosed the problem and fix our unit
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Westin still has a 5 star rating with me, though the fact that Westin canceled out original appointment and was late on the rescheduled appointment puts that opinion in jepordy.
Overall Experience
Quality
Price
Convenience
I'm very satisfied with Weston air. I complement their sales person who came to out home and the office person for her attention. The installation crew was excellent.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I am very pleased with our service from Westin Air. They are very accommodating to crazy schedules as well.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Westin Air is one of the most easy to deal with service company I have dealt with in a long time. From the front office staff to the service team everyone is friendly and professional and are very responsive to any question or concern I have had. They stand behind the products they represent and are very easy to deal with. I had a new HVAC system installed about a year ago and have had multiple issues within this time period. Seth my service tech came out and spent numerous hours diagnosing and eventually fixing the problem so I can defiantly say they stand behind the products.
Overall Experience
Quality
Price
Convenience
Seth arrived within the window and performed annual maintenance on two furnace units. He was courteous while in the home, performed his work timely and made sure to point out items that needed my attention. I have used Westin a number of times over the past year for various properties and have always felt they provided a good service that is reliable and honest. I would recommend Westin to anyone looking for service on their heating/air systems.
Overall Experience
Quality
Price
Convenience
Replace failed control board with new OEM control board and test operation. Parts covered under warranty. Labor is not. System is currently operational in heating.
Upon arrival, thermostats are properly set. Inspection of furnace shows a code e11 for gas valve error. Upon checking the gas valve, found no error. Called Trane tech support who confirmed that it is a bad controlboard. Control board is ordered and will call back to schedule once parts are in hand.
(4) 20x20x2 filters are in almost new condition A41 belt in OK shape, tension good Blower wheel in OK shape Evaporator coil in OK shape Cleaned flame sensor Inspected heat exchanger: beginning to rust out, no holes or cracks present at this time Burners in OK shape Wiring in OK shape Economizer filters look brand new Checked pressure switch port Tested heating operation Motors are operating within specified amp draw ratings No play in bearings Blower and motor pulleys in OK shape No unusual noise from Blower or inducer motors Condenser coil is in OK shape No concerns found on today's visit
Preventative maintenence inspection on Trane XV80 running in great condition. 20x25x1 air filter in good condition. Clean flame sensor and check ignitor. Visual inspection of burners. Test ran system in heating mode. Temperature rise is within specs. Blower and inducer motors tested good. Galvanized B-vent is in good condition and no sign of leaks. 0PPM CO detected during testing. System is operating properly, efficiently and ready for Winter.
Perform preventative maintenence inspection on two York roof top units. Replace all air filters and one a39 belt. Clean flame sensors and ignitors. Tested inducer motor capacitors. Test ran both in heating g mode to test power and inducer operation. No issues found or suspected during tests and inspection.
Preventative maintenence inspection on Comfortmaker standard efficiency gas furnace running in great condition. 20x25x1 air filter in good condition. Clean flame sensor and check ignitor. Visual inspection of burners. Test ran in heating mode. Temperature rise is within specs. Blower and inducer motors tested good. Galvanized B-vent is a great condition and no sign of leaks. 0PPM CO detected during testing. System is operating properly, efficiently and ready for Winter.
Preventative maintenence inspection on Tempstar high efficiency furnace running in great condition. 20x25x4 air filter in good condition. Visual inspection of burners. Flush condensation trap and drain lines. Run test unit in heating mode from thermostat. Temperature rise is within specs. Blower and inducer motors tested good. Pvc flue vents in good condition and no sign of leaks. 0PPM CO detected during testing. System is operating properly, efficiently and ready for Winter. Renew silver maintenence plan.
Performed heating maintenance on a 2016 80% efficient single stage ICP natural gas furnace 16x25x4 filter is still good (there is a spare next to the furnace) Pulled and cleaned flame sensor Blower capacitor still measured 7.7mfd Blower wheel clean Burners in good shape Gas pressure 3.8"wc Temp rise 48⁰ Motor Amp draws are within specification 0ppm carbon monoxide detected Flue pipe in good shape No gas leaks detected No concerns found on today's visit
Performed 2 system geo thermal heating maintenance Checked ground loop water levels Checked air filters Replaced first floor humidifier water panel Found that humidifier water solenoid is stuck open, need to replace solenoid Checked blowers Checked drain lines Checked fault codes Run tested systems Checked Arzel zone function and explained operation Set dehumidifier to 55% No water leaks found on either system Ground loop connections are good Other than the humidifier solenoid, no concerns found on today's visit
Upon arrival, unit in question was set in heating mode with no operation. Other hear was operating in cooling mode to try and cool excessively hot other room. Set other unit to off and turned head unit in cold room on. System came on and fan started to blow. Supply air was slightly warmer than return air by approximately 2F. Inspection of outdoor unit showed that vapor line was getting to 130-140F which is normal. Refrigerant coming into head is not 130-140F and is approximately 70F. Suspect that there is an insulation issue in the attic above garage but the garage attic cannot be reached currently due to needing a 10ft ladder, and there being stuff in the area the ladder will need setup. Currently have the head in question in heating mode with the other head off. Multiple issues including the other head being in cooling, very low outdoor temperature causing reduced capacity and more frequent defrost cycles, and being a bonus room above the garage can all affect the heating operation.
Service Warranty Stored faults for ignition failure Furnace operating normally upon arrival Burner crossover ignition is normal Electrical connections to gas valves are tight and secure Pulled and cleaned flame sensor Verified correct gas pressure for all 3 fire rates Could not duplicate ignition issue
2005 Bryant Plus90i high efficiency furnace running in good condition despite age. 20x25x4 air filter in good condition. Clean flame sensor and check ignitor ohms. Visual inspection of burners. Flush condensation trap and drain lines. Run test unit in heating mode from thermostat. Temperature rise is within specs. Blower and inducer motors tested good. Pvc flue vents in good condition and no sign of leaks. 0PPM CO detected during testing. System is operating properly, efficiently and ready for Winter.
Preventative maintenence inspection on two gas furnaces. Both air filters in good condition. Basement humidifier pad needs changed due to calcium buildup up. Keith is getting it himself. Cleaned flame sensors and checked ignitors. Visual inspection of burners. Flush condensation trap on basement system. Test ran each in gas heating mode. Both systems are operating properly and within specifications for temperature rise, blower and inducer motor amp draw, and gas pressure. Exhaust vents are all in good condition and no sign of leaks. 0PPM CO detected during testing. Performed non invasive test on geothermal heating. Refrigerant temperatures are within spec. No unusual codes in the geothermal systems. Systems are operating properly, efficiently and ready for Winter.
Preventative maintenence inspection on standard efficiency American Standard furnace running in good condition. Trane Clean Effects pre-filter cleaning. #35 humidifier pad in good condition. Clean flame sensor and check ignitor. Visual inspection of burners. Test ran in heating mode. Temperature rise is within specs. Blower and inducer motors tested good. Flue vent is solid. 0PPM CO detected during testing. System is operating properly, efficiently and ready for Winter.
Install new indoor air coil as part of Geothermal split systems. New coil to be R-410a with txv to match geothermal system.