Great service, clean, and courteous. Very friendly. This was an annual check and a piece was broken. They had it on the truck and repaired it that day. Highly recommend.
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Seth did a great job. He was very knowledgeable and quickly diagnosed our issue.
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This is my second house that I am using Westin air for servicing, and not just annual HVAC inspections and cleaning. My first house only had one air vent in a large furnished basement. It caused problems. They added more circulation without touching the cosmetics. My 2nd house needs more circulation in the basement due to moisture in the summer. There air no water leaks in the walls to fix. Just stale, moist air forcing me to run the dehumidifier. Their pricing is reasonable for the work and the cost savings from the electric bill is worth it.
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The technicians quickly diagnosed the problem and fix our unit
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Westin still has a 5 star rating with me, though the fact that Westin canceled out original appointment and was late on the rescheduled appointment puts that opinion in jepordy.
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I'm very satisfied with Weston air. I complement their sales person who came to out home and the office person for her attention. The installation crew was excellent.
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I am very pleased with our service from Westin Air. They are very accommodating to crazy schedules as well.
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Westin Air is one of the most easy to deal with service company I have dealt with in a long time. From the front office staff to the service team everyone is friendly and professional and are very responsive to any question or concern I have had. They stand behind the products they represent and are very easy to deal with. I had a new HVAC system installed about a year ago and have had multiple issues within this time period. Seth my service tech came out and spent numerous hours diagnosing and eventually fixing the problem so I can defiantly say they stand behind the products.
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Seth arrived within the window and performed annual maintenance on two furnace units. He was courteous while in the home, performed his work timely and made sure to point out items that needed my attention. I have used Westin a number of times over the past year for various properties and have always felt they provided a good service that is reliable and honest. I would recommend Westin to anyone looking for service on their heating/air systems.
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Adjusted gas pressure on small furnace. Also helped with gas pressure issue to the fireplace. Looks like gas supply Manifold is undersized
Preventative maintenence inspection on 2019 Trane S8X1 installed in 2020. Both 16x20x1 air filters in good condition. Clean flame sensor and check ignitor. Visual inspection of burners. Test ran system in heating mode from thermostat. System is operating properly within temperature rise and Manifold gas pressure specifications. Blower and inducer motors tested good. During test run, noticed that the plenum/supply duct was warm. Found that the plenum is no insulated at all. It is highly recommended to have the plenum insulated to prevent efficiency loss, and condensation on the ductwork during the Summer. Current service history is showing signs of water damage from condensation. A quote for insulating the plenum will be prepared and sent over. Aside from the insulation situation, the furnace is operating properly, with no other issues found, or suspected at this time.
Upon arrival inspected unit and found no current concerns, homeowner informed me of inducer motor concerns, with motor seizing and no longer spinning, then he bumps motor back to life with hammer. Motor under warranty from manufacturer still. Quote warranty inducer motor.
Upon arrival, inspected furnace and found unit cycling on overheat issues. Upon further inspection discovered steel plate. Inside of burner compartment had stripped out, larger holes and was no longer secured to burner compartment. Replaced with larger Diameter screws to secure plate properly. Test ran furnace after repairs unit heating no problem.
Gas heating preventative maintenance performed Check filter - 20x25x4 new today Clean flame sensor Ohm test igniter: 67.42 Inspect wiring for loose connections and/or hot spots - Check humidifier pad: new today $30 Inspect exhaust flu - no concerns 80% Set thermostat for heat Check amp draw on blower motor: 4.58 Check amp draw on inducer motor: 0.86 Check delta T - 65° Furnace is in optimal running conditions
Preventative maintenence inspection on Carrier high efficiency furnace. 20x25x1 air filter in good condition. Left two new filters near other new filters. Cleaned flame sensor and checked ignitor. Visual inspection of burners. Flush condensation trap and drain lines. Run test unit in heating mode. Air temperature rise is within specifications. Blower and inducer motors are operating properly. Humidifier pad in good condition, damper opened, test ran during heating test and set to 45%. 2" pvc flue in good condition and no sign of leaks. 0 PPM CO detected during testing. Furnace is operating properly, efficiently and ready for Winter.
Upon arrival inspect attic system. Unit has a propane pilot light with electric ignition. It would glow, but wasn’t lighting on first go, after a few warm up cycles it started. I believe the propane just makes it harder to start the pilot. Perform cleaning, Clean flame sensor, and verify proper operation once lit. Inspected basement furnace performed heating PMI. 15mfd capacitor good at 15.22mfd. motor pulling 5.6 amps inducer pulling 1.4, unit heating with no issues at 55° rise
Gas heating preventative maintenance performed Check filter - Trane EAC clean Clean flame sensor Ohm test igniter: 58.4 Inspect wiring for loose connections and/or hot spots - Check humidifier pad: new today homeowner supply Inspect exhaust flu - 2”pvc Set thermostat for heat Check amp draw on blower motor: 4.51 Check amp draw on inducer motor:0.61 Check delta T - 50° Furnace is in optimal running conditions
Performed 3 system heating maintenance Master bedroom Mitsubishi ducted heat pump 20x20x1 filter is new today Cleared the drain from the outdoor outlet with shopvac Got in the attic and inspected air handler No signs of water leaks Outdoor coil is clean Run tested system in heat mode No concerns found with this system 2nd floor gad furnace 20x25x1 Filter is new Pulled and cleaned the flame sensor Condensate trap is clear Run tested furnace Gas pressure set to 3.0" Temperature rise is 45⁰ Blower is clean Furnace operating perfectly within manufacturer's specs Basement furnace 20x25x1 Filter is good Pulled and cleaned the flame sensor Condensate trap clear Run tested furnace Gas pressure set to 3.0" Temp rise 55 Blower clean Operating within manufacturer's specs No concerns found with all 3 systems, all are heating normally at this time
Upon arrival found furnace attempting to start but gas valve wasn’t opening. Valve was in off position. Turn valve on and test run furnace. Unit is heating with no problem now.
Climate Master tranquility 27 6-ton system pressurized alcohol closed loop Geo system Upon arrival the thermostat was set 2° below the actual room temperature in cooling mode and calling for stage 1. The zone control panel recognizes the cooling demand and engaged y1 on the geothermal package equipment. After multiple test runs and different procedures the CXM control board has failed and will not output a (Y)contactor 24vac signal. Hotwire run testing confirms both flow center pumps are functioning and cooling mode is running in very good condition on second stage with 54° supply temperature, 127\315 refrigerant pressures R410A Seth will prepare an estimate for a replacement CXM control board and repressurizing the geothermal antifreeze ground loops System is currently running in cooling mode with the CXM safety circuit contactor relay bypassed CC output wire is now on Y until repairs are completed 9-24-25 2:30p Seth has contacted the ClimateMaster local supplier and is awaitin
The noises heard on the outdoor heat pump by the homeowner were unable to be duplicated or replicated while on site today. The system was ramped up and down multiple times from off to maximum cool and several stages in between. Refrigerant pressures were tested perfect at 117 and 325 with 9sc and 17 superheat. Air filter is approximately 2 to 3 months old on schedule with homeowner and he will check and replace. Diking control does not indicate any service codes or caution indicators Recommend homeowner use system normally until the noise can be positively identified by a daikin service technician
Washed all 3 outdoor units Need to return to perform heating maintenance and finish up cooling maintenance, particularly the attic heat pump air handler for the master bedroom.
New belt installed a few weeks ago during preventative maintenance came apart This could just be a faulty belt or a sign that the pulleys need replaced. If this occurs again in a short period of time, we will quote to replace the blower and motor pulleys. Replaced belt System operating normally and sounding normal
Install replacement non-pressurized flow center, including hose connection kit FC2-GLNP Reuse all existing antifreeze isolated in the ground loops during the repair service and top off the new reservoir with 4 gallons of new cryotech 100 resulting in a 10%-15% mixture with roughly 22-24° freeze protection. Water furnace equipment usually requires a 15 to 20° freeze protection antifreeze on closed loop systems. If equipment intermittently or repeatedly locks out on freeze protection a antifreeze flushing cart rejuvenation service may be required to achieve 15° freeze protection with propylene glycol Flush and bleed out all air pockets Run test cooling mode
