Great service, clean, and courteous. Very friendly. This was an annual check and a piece was broken. They had it on the truck and repaired it that day. Highly recommend.
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Seth did a great job. He was very knowledgeable and quickly diagnosed our issue.
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This is my second house that I am using Westin air for servicing, and not just annual HVAC inspections and cleaning. My first house only had one air vent in a large furnished basement. It caused problems. They added more circulation without touching the cosmetics. My 2nd house needs more circulation in the basement due to moisture in the summer. There air no water leaks in the walls to fix. Just stale, moist air forcing me to run the dehumidifier. Their pricing is reasonable for the work and the cost savings from the electric bill is worth it.
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The technicians quickly diagnosed the problem and fix our unit
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Westin still has a 5 star rating with me, though the fact that Westin canceled out original appointment and was late on the rescheduled appointment puts that opinion in jepordy.
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I'm very satisfied with Weston air. I complement their sales person who came to out home and the office person for her attention. The installation crew was excellent.
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I am very pleased with our service from Westin Air. They are very accommodating to crazy schedules as well.
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Westin Air is one of the most easy to deal with service company I have dealt with in a long time. From the front office staff to the service team everyone is friendly and professional and are very responsive to any question or concern I have had. They stand behind the products they represent and are very easy to deal with. I had a new HVAC system installed about a year ago and have had multiple issues within this time period. Seth my service tech came out and spent numerous hours diagnosing and eventually fixing the problem so I can defiantly say they stand behind the products.
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Seth arrived within the window and performed annual maintenance on two furnace units. He was courteous while in the home, performed his work timely and made sure to point out items that needed my attention. I have used Westin a number of times over the past year for various properties and have always felt they provided a good service that is reliable and honest. I would recommend Westin to anyone looking for service on their heating/air systems.
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Install new Geo-Link 2-Pump Non-pressurized flow center. Connect to existing lop lines and electric supply. Test run operation and fill to appropriate level. Check again weekly for the first month to top off if any air bubbles are pushed out of the system.
Dip switch setting for freeze protection was incorrect Wiring for humidifier incorrect Verified correct humidifier operation with the thermostat settings Signed up for maintenance plan
Performed heating maintenance on first floor furnace Pulled burgers, they're in good shape Pulled condensate trap and flushed with hot water Pulled flame sensor and cleaned Filter OK Replaced humidifier pad Run tested furnace and performed combustion analysis Combustion numbers are very healthy Low fire 2.2" 38⁰ temp rise Med fire 5.8" 42⁰ temp rise High fire 11" 39⁰ temp rise Furnace is operating within factory specs at this time Heat pump operation is also perfectly within healthy operating numbers at this time: 31,000btu output 150⁰ Vapor line tempature 30⁰ temperature rise 46⁰ outdoor temperature Invoice payable online Also sent maintenance plan as a separate email
Upon arrival, system is showing a code E2.1 "Retries exceeded (Flame failed to establish)." Attempted to fire off furnace to test operation. Inducer motor comes on as it should. Ignitor glows as it should. Gas valve opens as it should but then only stays on for approximately three seconds. Inspected flame sensor and it is not terribly dirty. Removed one burner to inspect for rust. Burner is extremely rusty causing the flame sense feature to not work. When ignition happens, the furnace does not get any signal for flame established. Replaced oem Trane steel burner with oem Trane stainless steel burners to prevent rusting. Test ran operation of system with no other issues found or suspected.
Preventative maintenence inspection on Trane high efficiency furnace running in great condition. 20x25x4 air filter in new condition. #35 humidifier pad should be changed due to calcium buildup. This buildup can cause efficiency loss and possibly a water leak. Shravan is getting a new pad. Clean flame sensor and check ignitor. Visual inspection of burners. Flush condensation trap and drain lines. Run test unit in heating mode from thermostat. Temperature rise is within specs. Blower and inducer motors tested good. Pvc flue vents in good condition and no sign of leaks. 0PPM CO detected during testing. Humidifier tested during heating mode test. System is operating properly, efficiently and ready for Winter.
50a fuse failure on 240v circuit. Heat strips are not getting proper power. Replaced fuses with non-fused connections since main breaker is rated properly. Test run two remaining heat strips. Both are pulling approximately 20A and within range. System is operwtingnin both geothermal and auxiliary at this time.
Preventative maintenence inspection on Carrier high efficiency furnace running in great condition. AA21y air filter in dirty condition. Filter will need replaced soon. #35 humidifier pad in good condition, damper opened and water valve turned on for minimal amount. Clean flame sensor and check ignitor. Visual inspection of burners. Flush condensation trap and drain lines. Run test unit in heating mode. Temperature rise is within specs. Blower and inducer motors tested good. Pvc flue vents in good condition and no sign of leaks. 0PPM CO detected during testing. Humidifier tested during heating mode test. Dehumidifier is off for Winter. All systems are operating properly, efficiently and ready for Winter.
40 year old WaterFurnace geothermal heat pump Heat pump not running Auxiliary heat not working Repaired multiple loose wires inside the unit Getting 24V to the thermostat but nothing out of it despite displaying an active call for heat Replaced thermostat 15kw heater has one bad heat strip, so only 10kw functional One relay is bad, as well Moved good relay from the failed heat strip to the other good heat strip Verified correct auxiliary heat operation Heat pump functioning properly now, too
Unit cycling on overheat going into lockout when in emergency heat not allowing operation. 16x25x1 basement Filter is filthy causing overheat scenarios. Replace filters every 1-3 months. Check for errors on geothermals both units ok adjusted FP1 setting on 2nd floor to 15°
Preventative maintenence inspection on Lennox airhandler unit. Air filter is in clean condition. Humidifier pad in good condition. Visual inspection of electrical and blower compartments. Test run system in auxiliary heating mode. Heat strips are all operating properly. Blower motor is operating properly. Test run operation of heat pump heating. Temperature rise for both auxiliary and heat pump heating are within specifications. Test ran operation of humidifier. All systems are operating properly, efficiently and ready for Winter.
Install new OEM Rheem heat exchanger on RTU unit #14 Note: RTU system age 19 years This estimate covers the specific repairs outlined to restore basic functionality to your existing HVAC system. Please note that the equipment is in poor overall condition with significant age-related wear, corrosion, and/or component degradation. Even after these repairs are completed, additional failures remain highly likely in the near future due to the system’s advanced age and deterioration. These repairs are considered a temporary measure and do not guarantee long-term reliability or restore the system to like-new condition. Unexpected breakdowns, reduced efficiency, and further repair costs are still probable. For greater reliability, energy savings, and peace of mind, replacement of the system may be the more cost-effective long-term solution. Per Jim: diagnostic on RTU11 not working at all, broken thermostat wire for rtu14, AND find the source of the noise from Elliot's restaurant systems. R
Preventative maintenence inspection on 2023 Daikin gas furnace. 20x25x4 air filter in new condition. #35 humidifier pad in new condition. Clean flame sensor and check ignitor. Visual inspection of burners. Flush condensation trap and drain lines. Confirm proper furnace dipswitch settings. Test run operation in heating mode. Temperature rise is within specs for both stages. Blower and inducer motors tested good. Pvc flue vents in good condition and no sign of leaks. 0PPM CO detected during testing. Run test humidifier during heating test. All systems are operating properly, efficiently and ready for Winter.
Preventative maintenence inspection waterfurnace 7 Series geothermal system. Replaced #210 air filter today. Tim specifically requests #213 for future visits. Replaced #35 humidifier water panel. Inspected blower and compressor compartment for ensure no damaged or loose wiring. None found and nothing seen out of order. Test ran operation of electric strip heat. All stips come on as they should and operate properly at ~20A. Blower motor is operating within specs. Test run geothermal heating. Tim explained a water noise coming from thr unit during operation sometimes. Found that the flow center was slightly low. Topped off to prevent nuisance noises. Test ran operation of humidifier. Humidifier is operating properly. Water noise was also coming from humidifier as there was an excessive amount of water being put into it and draining out. Partially closed off humidifier water supply to limit waste, and adjusted drain pipe to stop un2anted drainage noises. System is operating properly, effi
Diagnosed failed heat exchanger Set heat pump to only run and made sure furnace cannot attempt to run Parts warranty still valid, parts ordered. Will return asap to make the repairs
Both flow center pumps have failed. Office will prepair quote for pump replacement and/or entire flow center replacement.
