Showed up in a timely manner and explained everything very well
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Always there when I need them. And always ready to help out when I am in a pinch. Great guys to work with.
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Excellent customer service and a tremendous knowledge of anything HVAC.
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Seth and the guy with him were awesome!! They were super friendly and were very thorough in their explanation of what they were gonna do and when they were done, explained how to use the new humidifier with great detail!! The price was great too!!
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Seth was professional. Did excellent propane to gas conversions on three furnaces.
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I really appreciate Seth taking the time to explain things to me in a way I could understand. Very friendly and knowledgeable!
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They did a great job! Helpful and professional. Neat work and on time.
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ABC board failed Need replacement under parts warranty
Preventative maintenence inspection on two Climate Master Trilogy variable capacity communicating systems running in great condition. Air filters for both units are in clean condition. Performed visual inspection on all components including vut not limited to lower compressor/electrical compartment, upper blower/auxiliary heat strip compartment, and immediate connections for ground loop and hot water generation circuit. No issues are found or suspected from visual inspection. Performed a test operation of electric auxiliary heat strips to verify proper operation. All electric heat strips are operating properly and within specs for Amp draw. Performed operwtion test of systems in geothermal heating with no issues found or suspected. Performed heat of extraction on both systems. Both syste,s are operating properly and within specifications for heat of extraction based on air temperature rise, and ground loop temperature and pressure drop. Compressors tested within range with no issues su
Upon arrival, system is locked out on low pressure code. Unit fault history has a number of low pressure and fp1 sensor error codes indicating low refrigerant charge. Tested refrigerant pressure and found 0.7psi in the system. The system has had a major blowout. Perform leak search in attempt to find refrigerant leak on Waterfurnace 5 Series package system. Could not pinpoint leak but was able to isolate the leak to somewhere in the outer wall of the domestic hot water generator coil. Visible oil on and around the area hinted to the location. Infrared sniffer was picking it traces of refrigerant from the area but could not pinpoint with leak detector gel. Hot water generator coil, aka desuperheater coil, will need replaced. Called Waterfurnace for warranty status and availability. Part is covered under warranty, but labor and refrigerant are not. Prepared quote for replacement. System can currently be ran in emergency heating mode for heat.
Flow center pump has failed internally in the electrical systems. Called Waterfurnace tech support to verify control board was operating properly first. Repairs habe been approved and parts will be ordered. Office staff will call back to schedule repair when parts are in hand.
1999 janitrol 90% furnace in extremely poor shape Repairs will exceed cost of new furnace Recommend replacement of furnace and heat pump 2.5T heat pump 25' line set 2" exhaust is solid core pipe
Newer filter installed backwards has flattened out and is causing a major air flow blockage. Intialctest run in heating stage 2 showed discharge pressures at 500psi. Installed new air filter and test ran in second stage. Current operation discharge pressures at 350psi and is within spec. Test run operation of humidifier with no issues found.
Service warranty Missed recirculation issue during last two diagnostics. Replace current flue termination with new goose neck to prevent recirculation and ice buildup in the intake pipe. No diagnostic charge, bill today is only for parts and labor used for repairs.
Outdoor temperature thermistor 'may' be reading too low, but this will bring the system into propane only at a warmer outdoor temp than the 30⁰ setting The fact the house got cold indicates the propane furnace stopped working The stored faults were all a 2 code "# of retries exceeded" Cleaned flame sensor Found burner ignition not fully reliable crossover Pulled and cleaned burners Intake and exhaust might have been covered with snow on the roof, too Furnace is operating normally at this time Invoice is payable online
Resettable fuse failed Jumped past it to test operation Combustion fan (inducer motor) failed Inspected heat exchanger, giant hole in it Due to condition of the system, we recommend unit replacement
Service recall: no diagnostic charge Pressure switch not closing again Tubing plugged with ice Replaced tubing with a thicker tube and wrapped it in insulation Sealed exhaust outlet of leakage inside the burner cabinet Added a smoke stack exhaust pipe to get the moist exhaust gasses over the top of the unit Feared exhaust was hitting the wall in front of the exhaust outlet and recirculating back into the burner compartment Cost for today is additional material used
Replacement labor warranty House was ar 68⁰ with a 72⁰ set point Droop settings were 0.5⁰ apart from each other, so auxiliary should be 1.5⁰ from Setpoint Found auxiliary heat wiring not going through the energy monitoring CT Put those through After that, energy monitoring only showed 20A when all 3 strips were pulling 20A each Shut power down Swapped L1 and L2 for the 10kw heat bank Energy monitoring now showing all 60A After all of this, system is acting normally
Service warranty During control board replacement, wire for gas furnace heating call was not installed properly and making very poor connection leading to intermitten heating. Fixed wiring and test ran operstion from thermostat.
Current controller settings were causing left vanes to point more downwards than right vanes. Test3d several operstion settings and confirmed proper vanes control. Controller is now setup for complete infrared eye control and vanes may look different while system is operating. No issues found or suspected
Furnace had stored ignition failure codes Flame sensor signal was 6.0 micro amps before cleaning Signal rose to 6.7 after cleaning Checked gas pressure, standing inlet was 10.8" Homeowner adjusted regulator to 13" with the furnace operating Manifold pressure 11" Suspect low gas pressure from potentially frozen regulator No issues found with the furnace itself Exhaust pipe is clear
Pressure switch stuck open Replaced pressure switch System heating normally at this time.