I always ask questions and try to learn about my systems. Your service people are well-trained and very knowledgeable, courteous, and professional.
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Came in today when my furnace went out as a new customer. I was fit into the schedule by the office for today was up and running by the time Robert left. Thanks for the swift service.
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Ask for Brandon! Respects your home, organized, thorough, explains findings/repairs
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Robert did a very good job, and I enjoyed talking and learning about my system with him.
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I purchased a new Trane unite from Scott Mullins at Woods a few years ago. The new system has drastically lowered my electric bill, and keeps my house comfrotable year round. I just called for routine service, and Brandon was a delight! I had a few questions, which he answered for me, and he completed my tune-up with a smile. Highly recommend Woods!
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Brandon was very polite and professional. He had no issues explaining what I did not understand.
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Great job, Brandon was thorough and provided clear explanations and tips.
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Sales person not honest and as a result it costs us a lot of money. The installers couldn't have been better. They were very knowledgeable, helpful and enjoyable to have in my home. Work needed in sales department . Reflects badly on the company.
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James Blankenship came to fix our issue. He was courteous, informative and very professional. I appreciate he took his time and explained everything so I could understand. Thanks so much!
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In the four years we have been in Roanoke, Woods Family Heating and Cooling has taken care of our H & V needs. Every technician that has been here has been courteous and professional. We save money by prepaying for semi yearly inspections of our heating and a/c units. I don't think they can be beaten for quality of service.
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Overall Experience
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