Struggled a little with overall rating since some aspects of installation of Carrier heat pump and fan coil didn't go as well as expected. The heat pump was installed too close to the house and while installing new cold air return, some damage to dry wall was done; however, now for the good news, everyone I talked with was friendly and professional in helping resolve my issues. They reinstalled the heat pump to meet the manufacturers specifications and are taking care of the dry wall (without any hesitation on their part). The new cold air return was as a result of not enough air flow which was unknown at quote time and added at no extra charge. So, even though things could have gone better initially, all of my concerns have been resolved to my satisfaction and I find that to be almost just as valuable as everything being done right the first time (which I haven't found a home improvement contractor to be capable of that yet).
