#2 Service. Updated firmware from 1.14 to 1.16. No issues.
JB50162373 - SM002012813 - W100511 ATS test transfer complete
JB49843581 Annual Service. 434.7 hrs. March 2023 battery. Fuel level 90%-105 gallons.
JB48943710 Replaced battery due to age.
JB48940718 Q1 service. 426.9 hrs. Fuel level 90% (105 gallons).
See attached pictures as to what’s wrong. AC voltage still on DC wires. Alarm Code 2099 Wiring Error. Resistor is installed between 194 and 0. My recommendation is to run two separate control wire circuits, one for utility and one for transfer. Then there can be no way for AC voltage to bleed over to the DC circuit.
PREFORMED #1 SERVICE. ISSUE OF RUNNING WHILE UTILITY PRESENT WAS BOTH N1 AND N2 FUSES WERE BLOWN IN ATS. CUSTOMER HAS HAD PREVIOUS ISSUES WITH THE SAME PROBLEM. WHILE PREFORMING DIAGNOSTICS I FOUND AC VOLTAGE ON 194 AND 23. JUST TO RULE OUT THE SACM BOARD IN ATS I REPLACED IT. STILL HAD AC VOLTAGE ON 194 AND 23 INSIDE GENERATOR. SACM BOARD IS NOT THE CAUSE OF AC VOLTAGE ON 194 AND 23. TO REMEDY PROBLEM THE CONTROL WIRES FROM ATS TO GENERATOR WILL NEED TO BE REPLACED. PER CONVERSATION WITH BRANDON HE WILL REACH OUT TO MR SHURLING AND SCHEDULE A DAY IN THE UPCOMING WEEK TO HAVE CONTROL WIRES REPLACED.
JB # 30431560 Generator was at 74%. Filled to 90%
No issue with the generator. There was a utility loss. Generator came on and worked properly.
#1 service. Generator is working properly. John payed PMA over phone.
Generac Residential Stand-By Generator Instalatuon