, IL
847-966-1950

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Cate B.

Cate B. Job Checkin

TECH: Steven leak coming from refrigerator possibly. Leak in basement ceiling kitchen above it EQUIPMENT:WO #: B9719951 Response Window: Emergency Service Accept by: 11/30/2022 6:01 PM CST NEW PROCESS: No more autodeclines—we are giving you more time to accept each work order. Respond to this work order as soon as you can. At the time shown above, we'll offer this work order to others, but you'll still be able to accept it (as long as it's available). Schedule by: N/A Arrive by: 12/1/2022 4:01 PM CST YOU MUST ACCEPT THIS WORK ORDER BEFORE YOU GO ONSITE. SMS ASSIST WILL NOT PAY AN INVOICE IF THE WORK ORDER WAS NOT FIRST ACCEPTED. COMPLAINT: NTE: TECH USE SMS ONE Mobile App If the listed NTE limit is not enough to cover the cost of the repair, call SMS Assist to request additional funds before completing the work. Onsite Increase Phone Number: 866-663-0866 ** create as job ** Couldn't find leak.


Cate B.

Cate B. Job Checkin

TECH: Steven PRODUCT (Brand & Type): Electrolux Icon Duel Fuel Oven STYLE: MODEL: E36DF76EPS SERIAL: SERVICE CALL: $148.00 ISSUE: oven is not working Latch NLA.


Cate B.

Cate B. Job Checkin

TECH: Basilia KitchenAid DW MODEL: KDTM404AP50 Customer said starts beeping and stops working


Cate B.

Cate B. Job Checkin

TECH: Basilia PRODUCT (Brand & Type): LG Washer/Dryer combo STYLE: MODEL: SERIAL: SERVICE CALL: $155.00 ISSUE: Door bottom magnet is not long in door and door will not close


Cate B.

Cate B. Job Checkin

TECH: Request Type Warranty Trade Appliance Item Clothes Dryer - Electric Brand Kenmore Model# 110.74082201 Serial # MP2601627 Service Job Type Repair Deductible No deductible Payment Required Item Location Laundry Room Event Type Standard Severity STANDARD Problem Code: THE UNIT IS WORKING BUT NOT DRYING CLOTHES Description: Warranty/Repair Service Request Standard 2021 Contract: - $300 Autho Limit - $185 Flat Rate


Cate B.

Cate B. Job Checkin

TECH: Steven APPLIANCE BRAND: Samsung APPLIANCE TYPE: fridge COMPLAINT: freezer is not cooling MODEL / SERIAL (if available):


Cate B.

Cate B. Job Checkin

TECH: Steven GE icemaker We have ice maker built into GE side by side refrigerator. Ice maker light is on, but is not making ice. What are the costs for service appointment and potential repair? Thank you. MODEL / SERIAL (if available): doesnt have Customer will advise.


Cate B.

Cate B. Job Checkin

TECH: Steven APPLIANCE BRAND: LG WASHER APPLIANCE TYPE: COMPLAINT: NEW GASKET MODEL / SERIAL (if available): WM8100HVA // 908JWKF5F021


Cate B.

Cate B. Job Checkin

TECH: Steven APPLIANCE BRAND:Samsung APPLIANCE TYPE:Range COMPLAINT:not holding temp MODEL / SERIAL (if available): Unit seems to be working as designed. Customer will call back if he wants igniter done.


Cate B.

Cate B. Job Checkin

TECH: David Kitchen aid Microwave Door is stuck, the door release button isn't working. Model KCMs2055 with trimkit. I wanted to check availability and cost estimate. THanks MODEL / SERIAL (if available):


Cate B.

Cate B. Job Checkin

TECH: David Can we have him check an ice maker in unit 726. Model # GRSC2352AF0 Serial # 4A12619211


Cate B.

Cate B. Job Checkin

TECH: Steven SMART Home / Super Home (use app/portal) Subscription #: Work Order #:901151 _______________________________________ Product:The kitchenaid ovens Complaint: don’t start and give error e1 f2 **schedule on a preferred date provided by customer**


Cate B.

Cate B. Job Checkin

TECH: David APPLIANCE BRAND: WHIRLPOOL APPLIANCE TYPE: WASHER COMPLAINT: EO1 FE9 CODES MODEL / SERIAL (if available):


Cate B.

Cate B. Job Checkin

TECH: • Product description: Washer top • Model: STR3003WN • Serial: 2107007625 • Date of Purchase: 11/23/2021 • Failure Description: This washer is not getting cold water into the unit.


Cate B.

Cate B. Job Checkin

TECH: Deon f&p range: Button you push in got bake is not heating the oven $ 148 MODEL / SERIAL (if available): dont have