Branch was congenial, knowledgable, and helpful. He fixed problems with machines and explained things to do to enhance the workings and life of the machines. Thank you Branch.
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When I first met Branch Morely, I was planning to write the nastiest possible review for ABA Appliance. They'd sent me an incompetent technician, who misdiagnosed the problem with my dishwasher, then ordered the wrong parts, kept sending back those parts, & re-ordering new parts, & repeating the process for more than a month! Finally, I figured out what the problem was. Their technician had no idea what the model of my dishwasher was. So I called them, & read the model number off the side wall of the appliance. Finally, they ordered the right replacement parts. A week later, Branch arrived. He was fantastically knowledgeable, professional, courteous, & informative. The earlier ABA technician had misdiagnosed the problem completely. Branch would send back the part (again!) & order what I really needed. Branch is meticulous & careful in diagnosis. He's vastly knowledgeable about dishwashers, & checks every possible contingency. Long story short, finally, the parts he ordered arrived, he installed them, & I had a perfectly functioning dishwasher---highly efficient, took out even tea & coffee stains from white cups. Today, I called ABA again, because the dishwasher was leaking. Thought it was the shredded gasket seal on the door. Had the good sense to ask for Branch. He came, did a number of tests, & figured out it was another problem, not the gasket (though we ordered a new gasket anyway). Branch Morely is the reason why I decided to give ABA another chance, & the reason why I'll call ABA again whenever I need an appliance repaired. He's honest, frank with you, explains the workings of your appliance in great detail without condescension, & is unfailingly courtesy, professional, fast, & efficient. If ABA is smart, they'll give him a raise, merit bonuses, & keep him forever. That would be how to retain your customers.
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My oven broke the day before Thanksgiving and ABA came and fixed it in time to save the day!
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Branch was very knowledgeable, experienced and courteous. Recognized the cause of my appliance failure immediately, and knew how to fix it. Put the customer's needs first!
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ABA Appliance has provided great service and their twice a year maintenance check on my A/C and heating has been great!
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I thought it was just a belt but it ended up being a belt,pulley and spring so I decided to buy a new one instead.
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Located the problem very fast and quickly repaired it.
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