Charles was prompt courteous and straightforward in giving an assessment and estimate to repair a leak in my washing machine. Service was excellent He did what he said and returned as was necessary to 'fine tune" a minor repair problem. Also fixed(replaced ) my oven element.
Chris was on time(even a bit early) - went to work right away and had a major repair done within 30 minutes. He showed me the old broken part, cleaned up after himself. What a great person to come repair my appliance. Knowledgeable and reliable.
the man did a wonderful job representing affordable appliance. the price was higher than expected.
We needed our ice maker hooked up.There was a difference in size in the line in the wall and the line of the refrigerator. The tech evaluated the situation and ran to the hardware store for an adapter. He got us hooked up and we have all the ice we need!
Carlos did an excellent job repairing my refrigerator freezer & explaining to me what was wrong and what he was going to do. Thank You, I would recommend your company to my friends.
Carlos is a #1 service teck. he works with your business, not for it.
Found no issue with dryer Working as designed. Customer states the washer is leaking. Confirmed leak and traced it to the tub seal. Quoted 469.66. Includes new lower seal, new bearing,new hoses from wall to inlet valve, new hoses from tub to drain pump , drain pump to wall drain. Customer states the bake element sparked, started a little fire and now does not work. Found bake element shorted out. Replaced and working as designed.
Customer states the dryer is not producing heat. Found the cutoff thermal fuse blown - reset it and working as designed. Also tried to locate anything that could have caused it to blow and could not find any other faults. Customer advised if it happens again part will need to be replaced and said part is about a week out
Customer states the the microwave is not working & there was another company here about a month ago and fixed same concern. Found main fuse blown, 2 switches were replaced (lower) one switch was glued in and the latch hook was not secured tightly. I recommended replaced the latch hook and 2 switches & fuse - quoted 206.01 Customer to replace. I did put unit back together, replaced a fuse and secured latch hook firmly - microwave working at this time. Still recommend either repair or replace-
Quoted 225.05. Minus the 69.00 service call payed on initial visit Replaced valve and there is no more leak and the machine is working as designed.
CONCERN: Customer reports microwave is not working properly. CAUSE: Tested Microwave door switches for continuity, found microwave interlock door switches have electrical short and failed. CORRECTION: Replace microwave interlock door switches and tested. Operation now normal.
CONCERN: Customer reports washer water inlet is not working properly. CAUSE: Found washer hot water valve failed. CORRECTION: Replaced washer hot water valve and tested. Operation now normal. NOTE: After repairs were completed inspected for leaks, no leaks at time of completion
CONCERN: Refrigerator section is not getting cold. DIAGNOSTIC AND CAUSE: Inspected voltage from terminal block to compressor, voltage normal at the time of inspection. Tested compressor operation, compressor operation normal at the time of inspection. Inspected voltage to evaporator fan motor, voltage normal at the time of inspection. Found evaporator fan motor failed. CORRECTION: Replaced refrigerator evaporator fan motor and tested. Operation now normal.
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection.Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal. No leaks upon completion. CONCERN: Customer reports dishwasher spray arm is broken or not working. CAUSE: Dishwasher spray arm has failed. CORRECTION: Replaced dishwasher spray arm and tested. Operation is now normal. No leaks upon completion.
CONCERN: Customer reports dishwasher is not draining properly. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage to dishwasher, voltage normal at the time of inspection. Inspected voltage to main control input, dishwasher main control input voltage normal at the time of inspection. Inspected main control output voltage to the dishwasher drain pump, main control output voltage, normal at the time of inspection. Inspected voltage to drain pump and found proper operating voltage to Dishwasher drain pump, dishwasher drain pump impeller still not working. Dishwasher drain pump failed. CORRECTION: Replaced dishwasher drain pump and tested, operation now normal.
CONCERN: Washer is not draining or spinning DIAGNOSTIC AND CAUSE: Inspected washer for proper output voltage from washer control to the washer motor, voltage output is normal at the time of testing. Inspected washer pump, Found washer pump failure. CORRECTION: Replaced washer pump and tested. Operation now normal.
CONCERN: Customer reports refrigerator is not getting cold on refrigerator side. DIAGNOSTIC AND CAUSE: Inspected compressor operation, evaporator fan and condenser fan operation, all normal. Found frost build up on evaporator coils. Tested defrost heater for continuity, Found defrost heater and limiter shorted. CORRECTION: Replaced defrost heater and limiter. Tested operation, all normal upon completion.
CONCERN Customer reports ice maker inoperative CAUSE: No water line going to refrigerator CORRECTION: installed SS braided line and tested for leaks. Ice maker Operation now normal.
CONCERN: Customer reports that the dishwasher is not cleaning the dishes. CAUSE: Dishwasher has soap and scum build up. CORRECTION: Performed dishwasher cabinet clean out, cleaned dishwasher sump and chopper area to remove debris. Cleaned spray arms as best as possible, installed citrus acid solution and ran machine to disinfect and clean spray ports and sump area of mold and mildred residue. Operation now normal.
CONCERN: Customer reports washer is it working CAUSE: Found hot water valve not working from hall CORRECTION: Repair control knob and tested, operation now normal.
Refrigerator service call.