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Steve did a thorough and professional job in spite of surprises at almost every turn. We are very happy with the service we received!
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Overall Experience
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We’ve had a terribly squeaky refrigerator door for longer than I can remember. They immediately diagnosed the problem correctly and ordered the part. It was installed perfectly and quickly! Thank you!
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DAVID HAS COME OUT SEVERAL TIMES OVER THE YEARS TO DO REPAIRS ON OUR SUB ZERO REFRIGERATOR. HE ALWAYS DOES A GREAT JOB. FRIENDLY, KNOWLEDGEABLE AND PROFESSIONAL.
Response from Affordable Appliance Repair:
Kerry, Thank you for taking the time to let us know how we are performing.
Overall Experience
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Overall Experience
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Price
Convenience
Overall Experience
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Overall Experience
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Overall Experience
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Doug was so great and really knows his stuff. He fixed out fridge and even did some cleaning of the dust and things in the back to keep it running better for free! I highly recommend him and this company. They were also able to squeeze us in the same day we called!
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CONCERN: Customer reports refrigerator is not working properly. DIAGNOSTIC AND CAUSE: Inspected refrigerator for proper voltage supply, voltage is normal at the time of inspection. Inspected for proper voltage from terminal block to control, voltage is normal at the time of inspection. Inspected voltage from control to DC inverter, found voltage supply to the inverter normal however no voltage coming out of the inverter to the compressor. Found compressor inverter control board failed. CORRECTION: Replaced compressor inverter control board and tested. Operation now normal.
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.
CONCERN: Customer reports washer is CAUSE: not draining. Found washer drain pump failed. CORRECTION: Replaced drain pump and tested, operation now normal.
CONCERN: Customer reports oven is not heating DIAGNOSTIC AND CAUSE: Tested for proper voltage from wall outlet to terminal block Voltage good. Tested voltage from terminal block to control, voltage good. Tested voltage from control to ignitor, voltage good. Found oven ignitor has electrical short. CORRECTION: Replaced ignitor and tested, operation now normal. CONCERN: Customer reports dryer not heating properly. CAUSE: Found dryer gas valve coils shorted. CORRECTION: Replaced gas coils and tested. Operation now normal.
CONCERN: Customer reports that the Refrigerator is not getting cold. CAUSE: Inspected wall voltage for proper output, voltage output is normal. Inspected compressor for proper voltage, voltage to compressor is normal. Inspected compressor starter for proper continuity, no continuity at the compressor starter. Tested compressor windings for electrical shorts, no shorts at compressor windings. CORRECTION: Replaced compressor starter and tested. Operation now normal.
CONCERN: Customer reports dryer is not working. DIAGNOSTIC & CAUSE: Inspected dryer start mechanisms, all are working as designed. Inspected heater operation is normal although unit is short cycling. Found dryer had debris stuck in blower housing. Also checked dryer vent and only a little came out. Checked heater area as well. CORRECTION: Removed debris from blower housing and some in dryer vent. tested, operation now normal.
CONCERN: Customer reports refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Inspected for proper voltage from wall to refrigerator main control board, voltage to unit is normal. Inspected compressor operation and windings, compressor operation and windings normal at the time of inspection. Inspected communication from temperature sensors to control board, found temperature sensors failed. CORRECTION: installed new refrigerator thermistor. Test ok.
CONCERN: Dryer takes too long to dry clothes, dryer does get hot though. DIAGNOSTIC AND CAUSE: Tested dryer for proper heater element operation. Heater operation is normal. Inspected heater thermostat operation for short cycling condition, thermostat is short cycling. Inspected dryer air flow at the duct flume, air flow is normal at this time, no signs of flow restriction. Cause, Wall vent clogged with lint. CORRECTION: Performed dryer vent cleaning, tested for restrictions, operation now normal
CONCERN: Customer reports washer is leaking CAUSE: Found washer water supply damage seal CORRECTION: Replaced water supply hoses and tested, operation now normal. CONCERN: Customer reports washer water inlet is not working properly. CAUSE: Found washer water valve failed. CORRECTION: Replaced washer water valve and tested. Operation now normal. NOTE: After repairs were completed inspected for leaks, no leaks at time of completion
CONCERN: Customer reports refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal.
CONCERN: Customer reports refrigerator is not working like it should. CAUSE: Found evaporator leaking freon. CORRECTION: Replaced evaporator and receiver dryer, checked for leaks and tested. Operation now normal. CONCERN: Customer reports refrigerator is not getting cold on refrigerator side. DIAGNOSTIC AND CAUSE: Inspected compressor operation, evaporator fan and condenser fan operation, all normal. Found frost build up on evaporator coils. Tested defrost heater for continuity, Found defrost heater and limiter shorted. CORRECTION: Replaced defrost heater and limiter. Tested operation, all normal upon completion. CONCERN: Customer reports refrigerator is not cooling properly. CAUSE: Found refrigeration system low on freon. CORRECTION: Recharged system and tested. Operation now normal.
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection.Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.
CONCERN: Washer is not draining or spinning DIAGNOSTIC AND CAUSE: Inspected washer for proper output voltage from washer control to the washer motor, voltage output is normal at the time of testing. Inspected washer pump, Found washer pump failure. CORRECTION: Replaced washer pump and tested. Operation now normal.