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Doug is the best! You can count on him for a thorough asessment of the issue and a common sense approach to repair or replace He is kind, careful as he works and gives an accurate time for repairs I ask for him whenever I need help.
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Carlos was on time went right to the problem fixed the problem in minutes and made sure everything worked the right way !!!!!!!!
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I was scheduled for service between 1 & 3 and unfortunately David’ s service calls before me took longer than expected and wasn’t sure if he could make it to my house by 5:00 because I had to leave by 6:00. We decided to reschedule for the next day. I did receive a call back that he would be able to come by 5:00. Checked out dryer and it was a heating element. Unfortunately he didn’t have the part in his truck so we kept the next day appointment. David showed up with the part and fixed it immediately. He was very professional and courteous.
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I would recommend this company for all my appliance repair needs
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Overall Experience
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Doug has helped my family for approximately 10 years with the repairs of all household appliances. I can’t imagine a more professional, conscientious technician then Doug, he has made it possible to extend the life of all our appliances by many years. He is always prompt to respond and very thorough in everything he does.
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Chris had to get the necessary part and come back the next day. Didn’t take long , and our problem was solved. (Didn’t receive the receipt, though.)
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CONCERN: Customer reports washer water inlet is not working properly. CAUSE: Found washer water valve failed. CORRECTION: Replaced washer water valve and tested. Operation now normal.
CONCERN: Customer reports Samsung refrigerator is leaking water. Model RF260BEAESRH DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal.
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.
CONCERN: Customer reports dryer is making a loud noise. CAUSE: Found dryer idler pulley failed. CORRECTION: Replaced dryer idler pulley and tested, operatioCONCERN: Customer reports dryer is noises CAUSE: Found dryer rear right roller failing CORRECTION: replaced and tested n now normal.
CONCERN: Customer reports dryer is getting grease on clothes CAUSE: Found dryer felt damaged CORRECTION: Replaced front door felt.
CONCERN: Customer reports that the washer is not draining. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage to washer, voltage output from wall outlet normal at the time of inspection. Inspected voltage output from control to washer drain pump, voltage to drain pump normal at the time of inspection. Found washer pump impeller was trying to turn however the technician found washer drain pump clogged with debris. CORRECTION: Removed drain pump to clear debris and re-installed, check for leaks and tested, Operation now normal.
CONCERN: Customer reports refrigerator is Not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply line to refrigerator for leaks, no leaks found at this time. Inspected water valve for leaks, found water valve failure. CORRECTION: Replaced water valve and tested. Run cleanout both machines. Operation now normal. (No charge for cleanouts).
CONCERN: Customer reports Oven door glass came off CAUSE: Found glass loose CORRECTION: install door glass.
CONCERN: Customer reports washer is very noisy in spin cycle. CAUSE: Found washer belt coming apart and glossed, and motor pulley caked with burnt on belt residue. CORRECTION: Replaced belt and motor pulley and tested, operation now normal.
CONCERN: Customer reports dryer is not CAUSE: Found dryer main control board failed. CORRECTION: Replaced dryer main control board and tested, operation now normal.
CONCERN: Customer reports refrigerator is not cooling properly. CAUSE: Found refrigeration system low on freon. CORRECTION: Recharged system and tested. Operation now normal. Note: NO GUARANTEE ON RECHARGING SYSTEM. Since a refrigerator that is low on freon has a known leak we cannot guarantee performance of the unit after freon has been refilled. When a welded unit is low on freon it has leaked out, however we cannot determine the rate at which a leak is. Customer has acknowledged that this is a temporary fix only and is not to be considered a long lasting repair.
CONCERN: Dryer takes too long to dry clothes, dryer. DIAGNOSTIC AND CAUSE: Cause, Wall vent clogged with lint. CORRECTION: Performed dryer vent cleaning, tested for restrictions, found vent duct either broken or came apart. Unable to clear, counseled customer on findings.
CAUSE: Found door hinges failed. CORRECTION: Replaced door hinges and tested. Operation now normal.
CONCERN: Customer reports dishwasher is not working. DIAGNOSTIC AND CAUSE: Inspected wall output for proper voltage, voltage is normal. Inspected voltage from dishwasher junction box to the dishwasher control board, voltage to the control board is normal. Inspected voltage from control board output to the dishwasher thermal fuse, found dishwasher thermal fuse shorted. CORRECTION: Replaced dishwasher fuse link and wiring harness kit, operation now normal. CONCERN: Customer reports refrigerator is leaking water onto floor. DIAGNOSTIC AND CAUSE: Inspected water supply line to refrigerator for leaks, no leaks found at this time. Inspected water valve for leaks, found water valve failure. CORRECTION: Replaced water valve, clean coils, repair micro tubing and tested. Operation now normal.
CONCERN: Customer reports washer water inlet is not working properly. CAUSE: Found washer water valve failed. CORRECTION: Replaced washer water valve and tested. Operation now normal.