Carlos was on time went right to the problem fixed the problem in minutes and made sure everything worked the right way !!!!!!!!
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I was scheduled for service between 1 & 3 and unfortunately David’ s service calls before me took longer than expected and wasn’t sure if he could make it to my house by 5:00 because I had to leave by 6:00. We decided to reschedule for the next day. I did receive a call back that he would be able to come by 5:00. Checked out dryer and it was a heating element. Unfortunately he didn’t have the part in his truck so we kept the next day appointment. David showed up with the part and fixed it immediately. He was very professional and courteous.
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I would recommend this company for all my appliance repair needs
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Doug has helped my family for approximately 10 years with the repairs of all household appliances. I can’t imagine a more professional, conscientious technician then Doug, he has made it possible to extend the life of all our appliances by many years. He is always prompt to respond and very thorough in everything he does.
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Chris had to get the necessary part and come back the next day. Didn’t take long , and our problem was solved. (Didn’t receive the receipt, though.)
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'Steve' provided excellent communication, and kept in the loop the whole time...this is how i expect every service i pay for to perform...well done.
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CONCERN: Customer reports refrigerator is not working properly. CAUSE: Found refrigerator defrost timer and bi metal failed. CORRECTION: Replaced refrigerator defrost timer and bi metal tested. Operation now normal.
CONCERN: Customer reports dishwasher is not draining. CAUSE: Found debris stuck in drain pump impeller restricting operation. CORRECTION: Removed drain pump and cleared debris. Tested unit operation is now normal.
CONCERN: Customer reports washer water inlet is not working properly. CAUSE: Found washer water valve failed. CORRECTION: Replaced washer water valve and tested. Operation now normal.
CONCERN Customer reports refrigerator will not stop dispensing water CAUSE: Found bad micro switch and actuator pad CORRECTION: install micro switch, actuator pad and tested. Operation now normal.
CONCERN: Customer reports refrigerator is not as cold as it should be. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage output, voltage output normal at the time of inspection. Inspected for voltage input at the compressor, compressor voltage input normal at the time of inspection. NOTE: Compressor was running and cooling unit down. Inspected voltage input at the condenser fan motor, input voltage was normal at the time of inspection. Found condenser fan motor Locked up and not running. CORRECTION: Replaced condenser fan motor and tested. Operation now normal.
CONCERN: Customer states washer is not working properly. DIAGNOSTIC AND CAUSE: Inspected wall receptacle for proper outlet voltage to washer, wall receptacle voltage is normal at the time of inspection. Inspected washer controls for proper input voltage, voltage normal at time of inspection. Inspected washer interlock continuity, found washer interlock switch failed. CORRECTION: Replaced washer interlock switch and tested on all cycles, operation now normal.
CONCERN: Customer reports refrigerator is leaking water onto floor. CAUSE: Technician inspected water supply line from wall to refrigerator water valve. Water line disconnected from valve. Inspected water valve for leaks, no leaks at water valve, inspected refrigerator micro tubing, found micro tubing failure in multiple places. CORRECTION: Replaced portions of microtubing, attached water line to valve, and check for further leaks. NO LEAKS UPON COMPLETION. Also defrosted dispenser tubing in freezer door to allow water to reach dispenser.
CONCERN: Customer reports washer is leaking. DIAGNOSTIC AND CAUSE: Inspected water supply to the washer for apparent leaks, no leaks from water supply to washer. Inspected washer water valve for leaks, no leaks at the washer water valve. Inspected washer dispenser and dispenser supply hoses for leaks, no leaks at this time. Inspected washer door boot, found washer door boot seal torn. CORRECTION: Replaced washer door boot seal and checked for leaks. Operation now normal, no leaks upon completion.
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection.Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal. No leaks.
CONCERN: Customer reports dryer is not heating. DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal.
CONCERN: Customer reports washer is not working properly. CAUSE: Found washer suspension rods have failed. CORRECTION: Replaced washer suspension rods and tested. Operation now normal.
CONCERN: Customer reports oven is not working. DIAGNOSTIC AND CAUSE: Inspected oven for proper wall outlet voltage to the oven, Output voltage normal at the time of inspection. Inspected voltage input at the main control board, input voltage to the main control board normal at the time of inspection. Found oven main control board failed. CORRECTION: Replaced and tested, operation now normal.
CONCERN: Customer reports washer is leaking. DIAGNOSTIC AND CAUSE: Inspected water supply to the washer for apparent leaks, no leaks from water supply to washer. Inspected washer water valve for leaks, no leaks at the washer water valve. Inspected washer dispenser and dispenser supply hoses for leaks, no leaks at this time. Inspected washer door boot, found washer door boot seal torn. CORRECTION: Replaced washer door boot seal and checked for leaks. Operation now normal, no leaks upon completion. Labor only.