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Incredibly friendly, knowledgable and professional service. Communication was great through this whole process, from the first phone call, to the service and the follow up visit. He was funny, educated me about my appliance and the work was done quickly and expertly. I will absolutely call again!
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We had a washer problem. David came out to fix it. He had the part and fix'd it right away. It now works as it should. I will request David again if we have other problems. In the past he fix'd our refrigerator with lasting good results.
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We specifically requested technician, Carlos Velasco to service our freezer. He was here a year+ ago and was training another young man. His professionalism, patience (with me) and knowledge is wonderful. He quickly fixed our issue and should we have another problem with any appliance we definitely will call Affordable Appliance Repair.
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Very helpful and efficient. Still waiting for invoice copy and completion of service.
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Dealing with Dalton and Rene was a pleasure. Got the first available appointment and was back in service in no time. Thank you both.
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Won’t know for sure for a couple of months, but it appears our on gong noise issue has been resolved.
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My service rep (Darren) was prompt, professional, knowledgeable, and efficient. I also thought their cost of doing my repairs was very competitive. I would definitely recommend Affordable Appliance Repair to family and friends.
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The technician came in and was respectful. I felt he was honest with me and I got a good deal.
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CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection.Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal CONCERN: Customer reports refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the re
CONCERN: Customer reports washer is leaking CAUSE: Found washer pressure switch hose loose CORRECTION: Repaired hose and tested, operation now normal.
Reset main control board, and dried out flood sensor area in bottom tub reservoir. Tested normal function
Removed Viking fridge from wall space.
CONCERN: Customer reports dryer is not heating. DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal.
CONCERN: Customer reports refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal. CONCERN: Customer reports refrigerator seems to run all the time. CAUSE: Found condenser coils clogged with debris. CORRECTION: Clean condenser coils and tested, operation now normal.
CONCERN: Customer reports washer is not working properly. CAUSE: Found washer suspension rods have failed. CORRECTION: Replaced washer suspension rods and tested. Operation now normal.
Installed steal braided water supply hose from wall to refrigerator water valve. Inspected for leaks and tested. NO LEAKS UPON COMPLETION. CONCERN: Customer reports refrigerator is leaking water onto floor. CAUSE: Technician inspected water supply line from wall to refrigerator water valve. No leaks at supply hose. Inspected water valve for leaks, no leaks at water valve, inspected refrigerator micro tubing, found micro tubing failure. CORRECTION: Replaced and repaired refrigerator micro tubing and check for further leaks. NO LEAKS UPON COMPLETION.
CONCERN: Customer reports refrigerator is leaking water onto floor. DIAGNOSTIC AND CAUSE: Inspected water supply line to refrigerator for leaks, no leaks found at this time. Inspected water valve for leaks, found water valve failure. CORRECTION: Replaced water valve and tested. Operation now normal. Installed steal braided water supply hose from wall to refrigerator water valve. Inspected for leaks and tested. NO LEAKS UPON COMPLETION.
CONCERN: Customer reports cooktop burners are not working properly CAUSE: Found cooktop igniter switch for right front failed. CORRECTION: Replaced igniter switches and tested, operation now normal.
CONCERN: Customer reports dryer has electrical smell. CAUSE: Found dryer cord 4 prong failure. CORRECTION: Installed new cord and tested. Operation now normal.
CONCERN: Customer reports Garbage disposal is not working. DIAGNOSTIC AND CAUSE: Technician inspected wall outlet for proper voltage, voltage at the wall is normal. Found garbage disposal motor locked up. CORRECTION: Replaced garbage disposal and tested. Operation now normal.
CONCERN: Customer reports freezer is not getting cold. CAUSE: Found compressor failed due to moisture in the system from condenser loop in drain pan leaking. Also the refrigerator was not cold enough and was building ice on back wall due to low refrigerant from leaking evaporator. CORRECTION: Replaced both compressors, refrigerator side evaporator, freezer side condenser loop, and receiver dryers, evacuated both systems and recharged with freon. Operation now normal. CONCERN: Customer reports refrigerator and freezer doors do not close on their own. CAUSE: Found door closures worn and lower door hinge pins stripped in hinges. CORRECTION: Replaced both lower door hinges and closures and tested. Operation now normal.
CONCERN: Customer reports Oven is not heating. CAUSE: Tested wall receptacle for proper voltage, line voltage at wall receptacle is normal. Inspected oven cord and terminal block for wear or electrical shorts. No signs of electrical short at power cord or oven terminal block. Inspected oven bake element terminal and found Oven bake element terminal failure. CORRECTION: Replaced oven bake element and tested. Operation now normal.