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Quality
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Overall Experience
Quality
Price
Convenience
Top shelf Customer service and quality of work with complete explanation is exactly what Dave provides!
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When I called I was put on schedule right away! Tech was professional and on time. Stove is fixed! THX!
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Friendly and able appliance repair Have already recommended him to neighbors
Overall Experience
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Overall Experience
Quality
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Convenience
The tech did an awesome job. He was very respectful and courteous. Fixed the problem in less than 10 minutes. Also I love that the parts and labor both come with a warranty. Not many places warranty their labor and I think that’s what put them over the top in my book. I will definitely refer him to family and friends. Thank you for the good work!
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I was so pleased with AARs fast follow up & service to my dryer. Cameron came out and went right to work - letting me watch - and explained things as he went. It was very clear was the issue was, what he had to do to fix it & he got it taken care of. I’m so happy to have my dryer working again!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
CONCERN: Customer reports refrigerator is leaking water onto the floor. CAUSE: Found refrigerator water filter housing failed. CORRECTION: Replaced refrigerator water filter housing and tested for leaks, no leaks upon completion. Recommend customer keep eye on the unit for a couple days for any new leaks that may occur. After that use as normal
CONCERN: Customer reports washer is not working properly. DIAGNOSTIC AND CAUSE: Inspected wall outlet for voltage output, voltage output to washer normal at the time of inspection. Inspect voltage to control, voltage to control was normal at the time of inspection. Inspected signal from control to washer shift actuator, found washer shift actuator failed. CORRECTION: Replaced washer shift actuator and tested, operation now normal.
Installed new roller guide for microwave; Oven calibration
CONCERN: Customer reports dryer is making a loud noise. CAUSE: Found dryer drum bearing failed. CORRECTION: Replaced and tested. Operation now normal.
CONCERN: Customer reports dryer is not heating. DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal.
CONCERN: Customer reports refrigerator is not as cold as it should be. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage output, voltage output normal at the time of inspection. Inspected for voltage input at the compressor, compressor voltage input normal at the time of inspection. NOTE: Compressor was running and cooling unit down. Inspected voltage input at the condenser fan motor, input voltage was normal at the time of inspection. Found condenser fan motor Locked up and not running. CORRECTION: Replaced condenser fan motor and tested. Operation now normal.
CONCERN: Refrigerator is not working properly. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage, voltage at wall outlet was normal at the time of inspection. Inspected input voltage to compressor, input voltage at compressor was normal at the time of inspection. Inspected refrigerator thermostat cold control operation, found refrigerator cold control failed. CORRECTION: Replaced refrigerator cold control and tested. Operation now normal.
CONCERN: Customer reports oven warming drawer touch pad is not working. CORRECTION: Installed new touchpad control and tested. Operation now normal.
CONCERN Customer reports ice drawer gets stuck. CAUSE: Found side rails broken. CORRECTION: Replaced and tested. Operation now normal.
CONCERN: Customer reports Oven is not heating on convection mode. CAUSE: Tested wall receptacle for proper voltage, line voltage at wall receptacle is normal. Inspected oven cord and terminal block for wear or electrical shorts. No signs of electrical short at power cord or oven terminal block. Inspected convection bake element terminal and found element failure. CORRECTION: Replaced oven convection bake element and tested. Operation now normal.
CONCERN: Customer reports that the food in the refrigerator section is not working properly. DIAGNOSTIC AND CAUSE: Inspected evaporator fan motor operation, evaporator fan operation is normal at this time. Inspect air return for restrictions, no major restrictions at this time. Inspected voltage to the damper door assembly, found refrigerator damper assembly failed. CORRECTION: Replaced refrigerator damper assembly and tested. Operation now normal.
CONCERN Customer reports refrigerator door does not close properly, needs to be pushed shut in order to seal. CAUSE: Found door cam screw broken off in door, and not holding door cam into the door. CORRECTION: Need to remove the door to drill out broken screw and put in new screw. CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection.Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTON: Installed a new ice maker, and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports dryer is not heating. CAUSE: Inspected dryer wall receptacle for proper voltage to the dryer, voltage to the dryer is normal at the time of inspection. Inspected dryer terminal block and cord for visible shorts, no shorts found at terminal block or cord at the time of inspection. Inspected dryer heater continuity on the heater element, heating element tested good at the time of inspection, Tested thermal safety for continuity, no continuity present, Found dryer thermal safety shorted out. CORRECTION: Replaced dryer thermal safety and tested. Operation now normal.
CONCERN: Customer reports microwave vent is not closing properly. CAUSE: Vent/grill assembly failed. CORRECTION: Installed new vent and tested.
CONCERN: Customer reports microwave is not working properly. CAUSE: Tested Microwave door switches for continuity, found microwave interlock door switches have electrical short and failed. CORRECTION: Replace microwave interlock door switches and tested. Operation now normal.