I recently requested service for a microwave. Daren O. responded promptly, worked discretely and competently at my home, and was able to explain my options with clarity, without disregarding my preferences. The service fee was reasonable and I recommend this technician and this company without any reservations.
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It has been a pleasure doing business with Charles and Affordable Appliance.
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Joey really knew his stuff! Figured out the problems immediately. Fixed one on the spot and second, which required a part, repaired as soon as part came in. The service was prompt and very reasonably priced. I would definitely use them again!
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Overall Experience
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Overall Experience
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Carlos is a excellent service repair man! FAST, FRIENDLY, PROMPT, KNOWLEDGEABLE!
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Great service. Very affordable pricing. Professional. They were able to come out on the day I requested if they had availability. Would recommend.
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Overall Experience
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Overall Experience
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Convenience
CONCERN: Customer reports dryer is not CAUSE: Found dryer main control board failed. CORRECTION: Control is NLA, was able to reset by unplugging unit approx 5min. But issue may persist. CONCERN: Customer reports microwave is not heating CAUSE: Magnetron and diode failure. CORRECTION: Replaced magnetron and diode. Operation now normal.
CONCERN: Customer reports Garbage disposal is not working. DIAGNOSTIC AND CAUSE: Technician inspected wall outlet for proper voltage, voltage at the wall is normal. Found garbage disposal motor locked up. CORRECTION: Replaced garbage disposal and tested. Checked for leaks. No leaks upon completion. Operation now normal.
CONCERN: Customer states washer is not working properly. DIAGNOSTIC AND CAUSE: Inspected wall receptacle for proper outlet voltage to washer, wall receptacle voltage is normal at the time of inspection. Inspected washer controls for proper input voltage, voltage normal at time of inspection. Inspected washer interlock continuity, found washer interlock switch failed. CORRECTION: Replaced washer interlock switch and tested on all cycles, operation now normal.
CONCERN: Refrigerator is not working properly. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage, voltage at wall outlet was normal at the time of inspection. Inspected input voltage to compressor, input voltage at compressor was normal at the time of inspection. Inspected refrigerator thermostat cold control operation, found refrigerator cold control failed. CORRECTION: Replaced refrigerator cold control and tested. Operation now normal.
CONCERN: Dryer is making a loud noise when tumbling. DIAGNOSTIC AND CAUSE: Inspected dryer barrel operation, operation normal. Inspected blower wheel for restrictions, no restrictions in or around blower wheel. Found dryer drum support glide assembly failed. CORRECTION: Replaced glide assembly, glides, belt, and lower glide felt. Operation now normal
Customer states the dishwasher will not turn on. Confirmed concern. Unplugged unit for a reboot and working as designed. Did not charge a fee for visit. Good people.
CONCERN: Customer reports dryer is not heating. CAUSE: Inspected dryer wall receptacle for proper voltage to the dryer, voltage to the dryer is normal at the time of inspection. Inspected dryer terminal block and cord for visible shorts, no shorts found at terminal block or cord at the time of inspection. Inspected dryer heater continuity on the heater element, heating element tested good at the time of inspection, Tested thermal safety for continuity, no continuity present, Found dryer thermal safety shorted out. CORRECTION: Replaced dryer thermal safety and tested. Operation now normal.
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection. Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports microwave is not heating CAUSE: Magnetron and diode failure. CORRECTION: Replaced magnetron and diode. Operation now normal.
Customer states the drain pump is not draining. Confirmed concern, found drain pump impeller separation from shaft. Replaced drain pump - working as designed- No leaks
CONCERN: Customer reports washer is leaking intermittently. CAUSE: Found washer tub cracked just on top of level hose. CORRECTION: tub replacement would cost more than machine new. Advised customer.
CONCERN: Customer reports dryer is not heating. CAUSE: Inspected dryer wall receptacle for proper voltage to the dryer, voltage to the dryer is normal at the time of inspection. Inspected dryer terminal block and cord for visible shorts, no shorts found at terminal block or cord at the time of inspection. Inspected dryer heater continuity on the heater element, heating element tested good at the time of inspection, Tested thermal safety for continuity, no continuity present, Found dryer thermal safety shorted out. CORRECTION: Replaced dryer thermal safety and tested. Operation now normal. CONCERN: Dryer takes too long to dry clothes, dryer does get hot though. DIAGNOSTIC AND CAUSE: Tested dryer for proper heater element operation. Heater operation is normal. Inspected heater thermostat operation for short cycling condition, thermostat is short cycling. Inspected dryer air flow at the duct flume, air flow is normal at this time, no signs of flow restriction. Cause, Wall vent clogged wi
CONCERN: Customer reports washer is not working. CAUSE: Found washer main control board failed. CORRECTION: Replaced main control board and tested. Operation now normal.
CONCERN: Dryer is making a loud noise when tumbling. DIAGNOSTIC AND CAUSE: Inspected dryer barrel operation, operation normal. Inspected blower wheel for restrictions, no restrictions in or around blower wheel. Found dryer drum support rollers failed. CORRECTION: Replaced rollers, belt, and idler pulley. Operation now normal Removed dryer drum to access loose lint inside the dryer cabinet. Cleaned out dryer cabinet and inspected parts for defects. Dryer internal drum support components are in good shape. Reassembled cabinet and tested dryer.
Customer states the dryer is not producing heat. Found the cutoff thermal fuse blown - reset it and working as designed. Also tried to locate anything that could have caused it to blow and could not find any other faults. Customer advised if it happens again part will need to be replaced and said part is about a week out