Affordable Appliance did exactly what they said they would do, and were extremely timely and professional.
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Tony called on his way, knew what he was doing, was efficient and super friendly.
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We are pleased with level of service, and understand that the cost of labor typically far exceeds the cost of parts, but in this case I’m guessing that the plastic parts were a small fraction of the total. Why doesn’t the manufacturer use better quality to begin with, and certainly improve on the quality for replacement parts?
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Carlos was fast and efficient. Great customer service! Would highly recommend!
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Diagnosed the problem quickly, repaired quickly and finished by doing what he said for the price quoted, even offered me a discount, good surprise! Will definitely use Affordable again!
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We w ere very happy with the service we received. Tony arrived on time, ordered the part necessary for our refrigerator. Kept us informed, returned and replaced the part. After he left there was still a problem but he returned the same day and corrected the problem. Everything is now fine. Very pleased with the overall service.
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I would definitely call again, for repair on other appliances if needed. The service tech called before and gave me a time he would arrive. On time, and cost was reasonable.
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CONCERN: Customer reports dryer is not heating. DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal.
CONCERN: Customer reports refrigerator ice dispenser is not working. CAUSE: Found ice door chute broken at bracket. CORRECTION: Installed update ice door chute kit. Operation now normal.
CONCERN: Dishwasher does not respond to commands. CAUSE: Touch pad Failure. CORRECTION: Replaced touch pad and tested, operation now normal.
CONCERN: Customer reports Glass Cooktop burner is not working CAUSE: Found burner element failed. CORRECTION: Replaced and tested, operation now normal. NOTE: Burner element receptacle is in good working order at the time of inspection. Infinite switch is performing as designed at the time of inspection.
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection. Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports oven is not heating DIAGNOSTIC AND CAUSE: Tested for proper voltage from wall outlet to terminal block Voltage good. Tested voltage from terminal block to control, voltage good. Tested voltage from control to ignitor, voltage good. Found oven ignitor has electrical short. CORRECTION: Replaced ignitor and tested, operation now normal.
CONCERN: Customer reports washer stops and sets code CAUSE: Found washer trap faulty. CORRECTION: Replaced trap and tested, operation now normal.
CONCERN: Customer reports refrigerator is not as cold as it should be. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage output, voltage output normal at the time of inspection. Inspected for voltage input at the compressor, compressor voltage input normal at the time of inspection. NOTE: Compressor was running and cooling unit down. Inspected voltage input at the condenser fan motor, input voltage was normal at the time of inspection. Found condenser fan motor Locked up and not running. CORRECTION: Replaced condenser fan motor and tested. Operation now normal. CONCERN: Customer reports refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator def
CONCERN: Customer reports that the dishwasher is not working. DIAGNOSTIC AND CAUSE: Inspected for proper output voltage from wall outlet to dishwasher, output voltage normal at the time of inspection. Inspected for proper input voltage from junction box to control board, voltage input to control board normal at time of inspection. Inspected output voltage from dishwasher control board to dishwasher pump and motor assembly, output voltage to pump and motor assembly normal at the time of inspection. Found dishwasher pump and motor failed. CORRECTION: Replaced dishwasher pump and motor assembly and tested, operation now normal. No leaks upon completion.
CONCERN: Customer reports refrigerator ice dispenser is not working. CAUSE: Found ice door chute broken at bracket. CORRECTION: Installed update ice door chute kit. Operation now normal.
CONCERN: Customer reports refrigerator is leaking water onto floor. DIAGNOSTIC AND CAUSE: Inspected water supply line to refrigerator for leaks, no leaks found at this time. Inspected water valve for leaks, found water valve failure. CORRECTION: Replaced water valve and tested, found micro tubing to ice maker leaking, replaced microtubing. Operation now normal. No leaks upon completion.
CONCERN: Customer reports refrigerator is not working like it should. CAUSE: Found evaporator leaking freon. CORRECTION: Replaced evaporator and receiver dryer, checked for leaks and tested. Operation now normal. CONCERN: Customer reports dishwasher is not draining properly. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage to dishwasher, voltage normal at the time of inspection. Inspected voltage to main control input, dishwasher main control input voltage normal at the time of inspection. Inspected main control output voltage to the dishwasher drain pump, main control output voltage, normal at the time of inspection. Inspected voltage to drain pump and found proper operating voltage to Dishwasher drain pump, dishwasher drain pump impeller still not working. Dishwasher drain pump failed. CORRECTION: Replaced dishwasher drain pump and tested, operation now normal.
CONCERN: Customer reports refrigerator ice maker is clumping and not cooling, ice getting stuck CAUSE: Found airway in ice maker clogged with ice. Defrost ice and clear airway. CORRECTION: cleared airway and ice area. Reprogrammed unit to for proper defrost times. Test ok.
CONCERN: Customer reports dryer is not working properly. CAUSE: Found dryer timer failed. knob rounded and cracked. CORRECTION: REplaced dryer timer and tested, operation now normal.
CONCERN: Washer is not draining or spinning DIAGNOSTIC AND CAUSE: Inspected washer for proper output voltage from washer control to the washer motor, voltage output is normal at the time of testing. Inspected washer pump, Found washer pump failure. CORRECTION: Replaced washer pump and tested. Operation now normal. No leaks upon completion.