From the moment we called for service, until the technician left our house, our experience was first rate, NO SURPRISES! We were told when to expect arrival, The technician called and actually came early, that they would examine our appliance and give us a quote, He told us what was wrong, how much it would cost, and got the appliance running within the hour! After 35 years of working in the home building Customer service field, These guys are the best!
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Overall Experience
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Overall Experience
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Overall Experience
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Joey fixed our washer for much less than the original quote from David, the guy who came first and diagnosed our issue. We were very happy with Joey's level of expertise.
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I called more company to change the refrigerator facia they gave me outrages Prices . AAR gave me good price . Edgar was very nice and he knew what he is doing ,
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Best customer service!! Tony was friendly, knowledgeable, and explained everything. Repair of my dryer was relatively quick, and Tony walked me thru what he was doing. Overall awesome experience. He even took out my garbage (I’m recovering from knee surgery).
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Edgar diagnosed my problem and was able to get the part in stock and replace it all in one day. That was great and price was competitive. Re: my GE stove main burner switch relay module.
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CONCERN: Customer reports microwave is not working properly. CAUSE: Tested Microwave door switches for continuity, found microwave interlock door switches have electrical short and failed. CORRECTION: Replace microwave interlock door switches, switch bracket and tested. Operation now normal.
CONCERN: Customer reports refrigerator door not sealing. CAUSE: Found seal will not retain itself in door. CORRECTION: repair is a new door assy. Part shows NLA (no longer available) advised customer
CONCERN: Customer reports Oven is not heating well. CAUSE: Tested wall receptacle for proper voltage, line voltage at wall receptacle is normal. Inspected oven cord and terminal block for wear or electrical shorts. No signs of electrical short at power cord or oven terminal block. Inspected oven bake element terminal and found Oven bake element terminal failure. Main PCB control relays are weak as a result. CORRECTION: installed new main pcb and bake element. Test unit. Test ok.
CONCERN: Customer reports that the washer is not draining. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage to washer, voltage output from wall outlet normal at the time of inspection. Inspected voltage output from control to washer drain pump, voltage to drain pump normal at the time of inspection. Found washer pump impeller was trying to turn however the technician found washer drain pump clogged with debris. CORRECTION: Removed drain pump to clear debris and re-installed, check for leaks and tested, Operation now normal. No leaks upon completion.
CONCERN: Customer reports washer water inlet is not working properly. CAUSE: Found washer water valve failed. CORRECTION: Replaced washer water valve and tested. Operation now normal. NOTE: After repairs were completed inspected for leaks, no leaks at time of completion
CONCERN: Customer states washer is not working properly. DIAGNOSTIC AND CAUSE: Inspected wall receptacle for proper outlet voltage to washer, wall receptacle voltage is normal at the time of inspection. Inspected washer controls for proper input voltage, voltage normal at time of inspection. Inspected washer interlock continuity, found washer interlock switch failed. CORRECTION: Replaced washer interlock switch with kit and tested on all cycles, operation now normal.
CONCERN: Customer reports refrigerator is not working properly. DIAGNOSTIC AND CAUSE: Inspected refrigerator for proper voltage supply, voltage is normal at the time of inspection. Inspected for proper voltage from terminal block to control, voltage is normal at the time of inspection. Inspected voltage from control to DC inverter, found voltage supply to the inverter normal however no voltage coming out of the inverter to the compressor. Found compressor inverter control board failed. CORRECTION: Replaced compressor inverter control board and tested. Operation now normal.
CONCERN: Customer reports Garbage disposal is not working. DIAGNOSTIC AND CAUSE: Technician inspected wall outlet for proper voltage, voltage at the wall is normal. Found garbage disposal motor locked up. CORRECTION: Replaced garbage disposal and tested. Operation now normal.
CONCERN: Customer reports dryer is not heating. DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal.
CONCERN: Dryer is making a loud noise when tumbling. DIAGNOSTIC AND CAUSE: Inspected dryer barrel operation, operation normal. Inspected blower wheel for restrictions, no restrictions in or around blower wheel. Found dryer drum support rollers failed. CORRECTION: Replaced rollers, belt, and idler pulley. Operation now normal
CONCERN: Customer reports that the washer is not draining. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage to washer, voltage output from wall outlet normal at the time of inspection. Inspected voltage output from control to washer drain pump, voltage to drain pump normal at the time of inspection. Found washer pump impeller was trying to turn however the technician found washer drain pump clogged with debris. CORRECTION: Removed drain pump to clear debris and re-installed, check for leaks and tested, Operation now normal. No leaks upon completion.
CONCERN: Customer reports washer is setting ol code CAUSE: Found washer tub stuck on shaft CORRECTION: cleaned, lubed shaft and tested, operation now normal. No leaks upon completion.
CONCERN: Customer reports refrigerator is not working like it should. CAUSE: Found evaporator/heat exchanger leaking refrigerant. CORRECTION: Replaced evaporator/heat exchanger and receiver dryer, checked for leaks, recharged and tested. Operation now normal.