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Recently called for service on our dryer. Steve came out same day diagnosed the issue and repaired it. These guys are fantastic. I wouldn't call anyone else for our appliance repairs.
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Such a nice serviceman and fast to fix our problem!!
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Within in 30 minutes of each other, my washer and dryer both died. I was all for just getting new ones, but my husband said we should really call an appliance guy. I humored him and called. When Nick arrived I said quietly, out of my husband’s earshot, best answer you can give me, I need a new washer/dryer. I was shocked, Nick quickly diagnosed, shared a plan and price and got to work! He was able to fix both, like new. Asked if he knew anything about dishwashers. He headed over to the dishwasher, again, diagnosed, shared a plan and price and we agreed it was time to get a new one. It was pretty amazing watching him work proficiently on multiple types of appliances. Also talking with him, I learned that he knew the idiosyncracies of specific makes and models. He was smart, efficient and pleasant. Highly recommend Nick!
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Overall Experience
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As always- affordable appliance came to the rescue! Thank you for always doing a great job!
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The repair technician was friendly and knowledgeable, repaired our dryer in minutes!
Overall Experience
Quality
Price
Convenience
CONCERN: Customer reports microwave is not heating CAUSE: Magnetron and diode failure. CORRECTION: Replaced magnetron and diode. Operation now normal.
CONCERN: Dryer takes too long to dry clothes, dryer does get hot though. DIAGNOSTIC AND CAUSE: Tested dryer for proper heater element operation. Heater operation is normal. Inspected heater thermostat operation for short cycling condition, thermostat is short cycling. Inspected dryer air flow at the duct flume, air flow is normal at this time, no signs of flow restriction. Cause, Wall vent clogged with lint. CORRECTION: Performed dryer vent cleaning, tested for restrictions, operation now normal
CONCERN Customer reports refrigerator section is not cold enough. CAUSE: Found air return channel full of frost/ice. Damper door operation normal. Likely freezer was left open for extended time. CORRECTION: Defrosted air return, checked damper operation, and tested. Operation now normal.
CONCERN: Customer reports dishwasher door is not working properly. CAUSE: Found dishwasher door latch failed. CORRECTION: Replaced dishwasher door latch and tested, operation now normal. CONCERN: Customer reports dishwasher has water in bottom of machine when cycle is complete. CAUSE: Found dishwasher drain line installed incorrectly (NO HIGH LOOP). CORRECTION: Re-installed dishwasher drain line correctly and tested. Operation now normal.
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Found large amount of ice build-up on back wall of freezer. Tested for voltage from adaptive defrost control board to defrost heater. No voltage. Bypassed control board and tested heater circuit. Heater came on. Cause of failure found ADC main control board shorted at the output line voltage to the defrost heater. CORRECTION: Replaced ADC main control board, defrosted ice build-up around evaporator, and tested. Operation now normal.
CONCERN: Customer reports oven is not heating properly. DIAGNOSTIC AND CAUSE: Tested for proper voltage from wall outlet to terminal block Voltage good. Tested voltage from terminal block to control, voltage good. Tested voltage from control to ignitor, voltage good. Found oven ignitors taking too long to open gas valve. CORRECTION: Replaced ignitors and tested, operation now normal.
CONCERN: Dryer is making a loud noise when tumbling. DIAGNOSTIC AND CAUSE: Inspected dryer barrel operation, operation normal. Inspected blower wheel for restrictions, no restrictions in or around blower wheel. Found dryer drum support rollers failed. Also noticed back felt around drum worn off in places. CORRECTION: Replaced rollers, belt, idler pulley, and back felt. Operation now normal
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.
CONCERN: Customer reports oven door glass is cracked. CORRECTION: Replaced oven door glass and tested, operation now normal.
CONCERN: Customer reports Samsung dryer is not heating. CAUSE: Inspected dryer wall receptacle for proper voltage to the dryer, voltage to the dryer is normal at the time of inspection. Inspected dryer terminal block and cord for visible shorts, no shorts found at terminal block or cord at the time of inspection. Inspected dryer heater continuity on the heater element, heating element tested good at the time of inspection, Tested thermal safety for continuity, no continuity present, Found dryer thermal safety shorted out. CORRECTION: Replaced dryer thermal safety and tested. Operation now normal.
Replaced left front infinite switch, and coil cup. Tested normal function
CONCERN: Customer reports washer water inlet is not working properly(Water leak). CAUSE: Found washer hot and cold water inlet valves failed. CORRECTION: Replaced washer inlet water valves and tested. Operation now normal. No leaks.
CONCERN: Customer reports Kitchen Aid refrigerator is not dispensing ice properly. Model KSRC25FVMS00 CAUSE: Found refrigerator ice door chute failed, causing ice to stick together. Also found anger shaft stripped. CORRECTION: Replaced refrigerator ice door chute and shaft and tested. Operation now normal.
CONCERN: Customer reports dishwasher is not draining properly and is making a loud noise in drain cycle. DIAGNOSTIC AND CAUSE: Inspected voltage to drain pump and found proper operating voltage to Dishwasher drain pump, dishwasher drain pump impeller still not working. Dishwasher drain pump failed. CORRECTION: Replaced dishwasher drain pump and tested, operation now normal.