I contacted Appliance Works to fix a refrigerator that had stopped working. The office personnel scheduled an appointment with their technician for the next day. The repair technician was on time, polite and professional. He assessed my situation and told me the refrigerator wasn't worth repairing as for the amount of parts and labor I could buy a new one. I appreciated the honesty and definitely will recommend this repair service.
Right on time, quick to diagnose and repair.
Scott was professional, friendly, and explained our repair in clear, intelligent terms. On-time and efficient and price was reasonable. Never a worry or concern of his competence. A pleasure to find a smart, friendly repairman!
Sam worked under less then ideal conditions. Removing the dryer motor was a big problem but he persisted and got the job done. He represents your company extremely well and you would be the first company we would call should we need an appliance repair, especially if Sam responded.
Scott delivered the news no one wants to hear, “ its 26 years old (fridge) and I can come back as much as you want :(. “ What, it won’t live forever? Joking aside, the choices we make are only as good as the information we have when making a decision. He offered options to consider which made the service call more of a consultation. Thank you Scott! Regards, Henry
The door to our LG dishwasher became nonfunctional and would not close properly. We called Appliance Works and described the problem. Scott came out right away and had already diagnosed the problem and ordered the defective part, which had to be backordered. When the part came in, Scott reappeared and fixed the door perfectly in half an hour. Scott was extremely polite, fair and well informed. It was a pleasure to do business with his company, which we will now call for any and all other out-of-warranty repairs. It's nice to find someone who really knows what he's doing; Scott fit that bill to a tee.
I called Appliance Works for a service appointment regarding my oven and was able to get an appointment quickly. I appreciated the information Scott provided about my older model oven and the fact that he didn't try to convince to replace something that didn't need replacing at this time. Honesty and integrity...win, win!
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