Sam showed up on time, knew exactly what the problem was, fixed our freezer fast, was very pleasant and explained everything. Will definitely use them again for any appliance repair. The office staff was very helpful and friendly, too. Storm made an appointment for us the next day and it wasn't even an emergency. Highly recommend Appliance Works.
Kitchen refrigerator/freezer had suffered a frozen drain tube without my knowledge. After defrosting and cleaning all the water from the bottom of the freezer and the drip tray I decided to have both refrigerators given a once over. Scott arrived during the time frame given when the appointment was made. The office called to let me know he was on his way. I explained why I was concerned, he promptly checked everything out and explained why it had probably happened. I did not know that moisture from defrosting ran down a tube in the back and had most likely frozen, causing the drain pipe to malfunction. The other refrigerator was too old Also, probably had a slow leak in the Freon pipes to make it worth while to try to fix. I will call the city to pick it up for recycling. The call and the outcome made me happy. The price brought an additional inch to my smile.
On time, explained what needed to be done, did so efficiently and cleanly.
Service provider was timely, professional, and friendly. Was able to quickly repair our dryer, and recommend a dryer exhaust pipe cleaning, which we did to find minimal link so the problem was clearly the dryer.
Rowan was awesome! Very thorough and pleasant to work with. Will definitely use you again if the need ever arises!
Scott was in all respects a truly courteous. kind, knowledgeable service tech. The best ever!
Thank you, Scott, for repairing our dishwasher this morning. Your services are highly recommended and we're appreciative of the good work you did. Without a doubt, I'll call Appliance Works for any future repairs!
Pleased with repair, technician, and price
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