From scheduling to installation of the necessary part, the process was very smooth. On and off, our refrigerator was warm and the ice melted in our freezer. Technician Cristina listened to our observations, diagnosed the problem and, when the part arrived, completed the installation. She was friendly, professional and extremely knowledgeable. We highly recommend Appliance Works and have already done so (they too were very satisfied).
She was able to set up our dryer and replace the filter in our refrigerator with zero issues. Highly recommend.
Christina was friendly, professional, and on time. What else could you want from a service person? After determining the faulty part causing the issues, it turned out to be unavailable (discontinued years ago) she willingly shared her insights concerning possible options.
Christina did an excellent job of diagnosing my problem and getting the necessary part for the repair. She came back to install it and it turned out the washer had bigger problems so it was cost effective for me to replace it instead of repair it. She recommended brands for use to go with and we are happy with our new unit. Christina gets 5/5 stars for the way she does things and explains it. My old washing machine gets 1/5 for becoming a piece of useless junk in three years.
Excellent service. Professional and resolved issue quickly. Definitely will be a contact for future needs.
Cristina knew what she was doing. She was also prompt and on time. She had a very pleasant disposition and was a pleasure to have in the house doing her job.
They show up when they say they would. Did the work that needs to be done in a timely and efficient manner. They order genuine parts. Technician Christina was knowledgeable and friendly. Office staff was friendly and kept us up to date on part arrival.
What a super experience. She know her stuff and remained a very pleasant service tech at 4 pm on a Friday! Thanks!
Christina was just wonderful! On her first visit she accurately diagnosed the problem, explained my options and said it would take 7 to 10 days to get the part. On the second visit she fixed the washer and even cleaned behind it. She was a pleasure to work with and I was very happy with the service. I was also extremely happy with how quickly she was able to come out the first time - the same day that I called. I will be recommending Appliance Works and Christina to all my friends.
Cristina analyzed the problem and got the part needed in less than 15 minutes and completed the repair in less than 10 minutes.
Maytag refrigerator not cooling properly.
Whirlpool dishwasher not dissolving soap.
Whirlpool refrigerator intermittently shutting off.