The technician was polite and knowledgeable. Explained in detail what he could repair or not repair.
Graham was very knowledgeable, courteous, and persistent. Though it required a lot of work on his part, he was able to repair my washer/dryer.
I found the technician Graham Kent to be knowledgeable and professional. Every other person I contacted treated me with total disrespect as if I was not of this earth.
Response from Dependable Appliance Repair:
Thank you for your feedback! We apologize that you feel you were not treated well. I found our conversation was pleasant once we explained the process. We would love to find out what conversations made you feel this way. All of our phone calls are recorded and we will be reviewing them, We also will be reaching out to follow up on any issues we find. Thank you again
Technician was professional and responsive. overall good experience.
Arrived right on time and diagnosed within minutes.
Good communication. Repair person very polite, knowledgeable, and efficient.
The repair man was very wonderful. He did a great job with our repairs!
Think you should do a better job of details. You removed a 3/8 elbow I had on the unit so you could connect a garden hose. You didn't replace it and you technician had to go to Home Depot and buy one. You left off the two front plates that cover the front. Scheduled to come out and replace them and cancelled because the technician had gone to Birmingham and had the plates with him. Had to reschedule to put the plates on. The good thing is the ice maker is making ice. Hunter Smith Cell 404-863-3336 firstname.lastname@example.org
FRIGIDAIRE MICROWAVE OVEN COSMETIC, DOOR FINISH SCRATCH, DENT, BUBBLE installed new door
FRIGIDAIRE REFRIGERATOR NOT MAKING ICE REPLACED THE ICE TRAY
WHIRLPOOL WASHER Error code f, not cycling right, not spin cycle. INSTALLED MOTOR CONTROL AND RPS CONTROL
FRIGIDAIRE REFRIGERATOR The fridge is making only crush ice and not cubes INSTALLED SOLENOID
WHIRLPOOL WASHER no water gets to washer INSTALLED TUB SEAL, AND GEAR CASE
MAYTAG WASHER is still making the knocking sound. REPALCE DTHE BASKETS
FRIGIDAIRE UPRIGHT / CHEST FROST BUILD UP. REPLACED THE GASKET
FRIGIDAIRE DISHWASHER NOT DRYING HEATING UP GAVE CUSTOMER EDUCATION ON HOW TO USE RINSE AID
FRIGIDAIRE REFRIGERATOR THE FRIDGE HAS A PLASTIC AROUND THE EDGES AND IS NOT SURE WHAT IT IS FOUND THAT THE UNIT WAS NOT PEELING IT WAS JSUT THE PLASTIC THAT PROTECTS THE UNIT
EDGESTARWINE COOLER UNIT WILL NTO POWER ON / OUTLET HAS BEEN CHECKED INSTALLED NEW CONTROL BOARD
FRIGIDAIRE DISHWASHER DISHES NOT DRY GAVE EDUCATION ON HOW TO USE RINSE AID
SAMSUNG REFRIGERATOR NO ICE PRODUCTION/ICE BUILDUP. REPALCED THE ICEMAKER AND Y CLIP
SAMSUNG DISHWASHER not clearing; not draining water properly FOUDN A WING NUT STUCK IN THE DRAINPUMP REMOVED IT AND THE UNIT IS WORKING
THERMADOR OVEN DOOR LOCKED CHECKED THEUNIT AND FOUND THE UNIT IS WORKING AS IT SHOULD
ELECTROLUX REFRIGERATOR water is leaking causing rust to buildup in the back of the fridge tech support is sending a moisture kit and ice maker