Tim (red haired gentleman) - the technician that you sent to my home came earlier than expected. My appointment was set up for afternoon but I received a call from the tech saying he was on his way in the 8 o clock hour. I told him No! that was too early and I had booked the appointment for 12 to 6pm time. He said he still needed to come earlier and I agreed he could come at 10 am even though that was still inconvenient for me. Next when he arrived he was not able to find the leak with the dishwasher. He did patiently wait and watch the dishwasher for a leak. I will give him that much. However, I specifically asked him "twice" to pull the dishwasher away from the wall so I could see and photograph any damage the water leakage had done to my drywall behind the dishwasher. He told me. "I'm not pulling it away from the wall." asked him why not. He pretty much just didn't want to. So he left a short while after that without being able to give me any answers about my machine leaking. I let him know I would ask Lowes to send out another tech from a different company to give me answers. The adjuster (Tim Smartt) came after he left and he ran the dishwasher to look for leaks and also pulled it from the wall for me to see the water line on the drywall and take photos. Two days later (on today (11/9/2017) a better technician, an older gentleman, also named Tim, from Circle K Appliances came and ran the dishwasher twice. Water was already on the floor from the slow leak caused by running it on tuesday. So basically the leak was a slow leak after the dishwasher had run. The leak is in the water flow valve. So your tech wasted my time and upset me and you need to explain to him this: 1. It's a privilege to go into customers homes because you are a stranger. 2. You need to do any and all reasonable things requested by the customer to complete the job. My asking Tim to move the dishwasher away from the wall was not only a reasonable request but was well within his capabilities. 3. The only reason he did not want to move the dishwasher was because he was either being lazy or felt since it wasn't leaking at that moment so no new information could be gained from moving it for me. I am on disability as I told him an unable to move it and put it back myself so I needed his assistance. However, he didn't show me the common courtesy to do that and therefore made our meeting awkward and unpleasant for me. I deserved better. 4. Not only would I not recommend him to anyone I know - I also would not recommend your company (as Dependable) because of him. Especially when another Tim from another company came in here and respected me enough to do what I asked without a fuss or attitude. He should be retrained in customer services. There's a wise old saying that helps companies stay in business: THE CUSTOMER IS ALWAYS RIGHT!! We know it doesn't mean that exactly but it does mean that you make the customer feel that way so you can keep up a good business relationship. 5. Maybe he was in a hurry to get to his next job but even so that does not negate the services I am entitled to. 6. I am not sure if Lowes has to pay you all for coming out but they shouldn't. I told them what happened which is why they sent out the Circle K technician whom they should actually pay for doing a superb job. Your company was not dependable to me. I do however, appreciate you asking for a survey because that shows me at least you care about customers and are seeking to improve where you can. In the future respect people's time. I made the appointment for a time it was convenient for me. But your tech made it about what he needed to do and where he needed to be next. Lastly, once inside our homes do things that are reasonable if asked. Sliding the dishwasher out so I could take pics of and see behind it after suffering with 2 week old, funky standing water and flooding in my kitchen was within reason. The good news is he is young and still has time to learn and change, adjust his attitude - well perhaps! Thank you Ms Shelia
Tech Eric, was on time, professional in presence and did a great job. Cleaned up and genuinely cared about our home and his work. Haley who scheduled the appointment was a real person and courtesy each time she called.
Donny did everything he could do to make fixing my washer enjoyable. He communicated before and after the initial meeting and followed up again with setting the install date. He showed on time or earlier then expected both meetings. He worked efficiently and cleaned his work are during and after his work. I appreciate the great job he did and how quickly he got it done.
Dependable agent, was very professional, friendly and timely. I was a bit disappointed that he will have to return and I have not been informed as to when. Still waiting. The overall cost, is a way bit to pricey. $$$$$
We had a couple problems with our refrigerator and ice maker. Donnie was always helpful and explained what was being done to correct the problems. We did appreciate that. Plus the office staff is very pleasant and set appointments that were convenient to me. I highly recommend this company.
I appreciate the help we have had concerning our refrigerator. I know that having an issue with an ice maker can be tricky and hopefully it is working going forward. Great service tech and company.
Reliable, efficient, work well done, good communication, great to deal with
GE MONOGRAM OVEN NOT HEATING REPLACED CONTROL BOARD
FRIGIDAIRE DISHWASHER FLOODED HER FLOOR TO THE POINT WHERE HER HARDWOOD FLOOR BEGAN TO LIFT WAS UNABLE TO FIND ANY LEAKING DURING TH 30 MIN I LET UNIT RUN CYCLE
WHIRLPOOL STOVE WANTS CONVERSION FROM GAS TO PROPANE REPLACED KNOBS
FRIGIDAIRE REFRIGERATOR UNIT CLICKS MANY TIMES BEFORE IT KICKS ON THE START RELAY NEEDS TO BE REPLACED
WHIRLPOOL REFRIGERATOR NOT MAKING ANY ICE INSTALLED NEW ICE MAKER AND VALVE
GE REFRIGERATOR FREEZER IS NOT COLD UNIT NEEDS NEW COMPRESSOR REPLACED PART ARE NO LONGE AVAILABLE
WHILRPOOL STOVE UNIT ISNT GETTING GAS TO THE UNIT, SO OVEN ISNT WORKING INSTALLED CONTROL BOARD
SAMSUNG RANGE SMOKING AND CRACKING
SAMSUNG REFERIGERATOR REF FREZZING FREEZER NOT COOL UNIT NEED A DEFROST HEATER AND ECB
GARBAGE DISPOSAL WAS CLOGGED
MAYTAG WASHER WILL NOT SPIN WILL NOT AGITATE WHEN FILLED AND ALSO MAKING HUMMIN NOISE REPLACED DRIVE PULLY AND BELT
THERMADORE RANGE INNER GLASS SHATTERED REPLACED GLASS
KENMORE FREEZER FELL OFF THE HINDGES PUT DOOR BACK ON
FRIGIDAIRE WASHER NOT COMPLETING CYCLE THE WATER WAS NOT TURNED ON ENOUGH