It took a couple of attempts to get our fryer fixed but I appreciate that communication was very good and they made sure the job was done to my satisfaction.
These guys are head and shoulders above their competition. Make them your first call for service.
We really appreciate Errick's service and attention to detail. He made sure our ice maker was serviced just right!
The staff is all friendly but they tell you they're going to do something and then don't do it. I've called 3 times to get a receipt which I was told would happen the very first time I called and 2 times to get the final notes and to know if my units are properly running but no one has done so yet. How do you service a unit and not let the customer know what's wrong with them or not wrong with them? Worst part is I am selling this house and could lose my future home because your staff isn't sending me the info I need. Definitely won't be using dependable again and will be letting my agent who referred me know about the poor response rate.
Response from Dependable Commercial Appliance Repair:
I am not sure which customer service representative you spoke with the 1st time but the 2nd and 3rd you spoke with me. I called you to let you know that I was going to run the credit card that you had authorized but didn't want to run it until I spoke with you and that is when you requested the invoices from me to be sent over. I let you know that I was waiting on notes from the technician on one of the calls and once that information came over we could get you those invoices over. The notes did not come through before the close of business yesterday. When you called back today I let you know that the information had all come through and could get those invoices sent over.
Anthony arrived on schedule and was very professional. He spotted the issue with my machine very quickly and gave me multiple options on how to resolve the problem going forward. I would highly recommend Anthony and this company.
Errick was very knowledgeable and worked fast. He was a gentleman and did the work surrounded by people but it didn't faze him. Great job
called before arriving. He knew exactly what the issue was with the exhaust fan. He was very professional, knowledgeable and dependable. I highly recommend him to do work for anyone needing repairs
SUNFIRE OVEN- GAS FRONT RIGHT/BURNER IS NOT WORK NEED TO TWO OPEN BURNER KNOBS
PERFORMED FALL TUNE ON 8 SYTEMS
DISHWASHER DOSE NOT ALWAYS DISP DITERGENT INSTALLED THREE SQUEEZE TUBE
SCOTSMAN ICE MACHINE LEAKING FROM THE BOTTOM TOOK HOSE OFF AND REPALCED IT ANC DID A LITTLE CLEANING ON THE UNIT
DRYER VENT CLEANED THE DRYER VENT
RUDD REPLCAED THE DUCT WORK
TRUE REFRIGERATOR NOT HOLDING TEMP/NOT COOLING AT ALL INSTALLED FILTER DRIER, AND COMPRSSOR
FOLLETT ICE MACHINE DRAINER OF UNIT ISNT DRAINING CLEARED THE CLOG WITH NITROGEN
TRUE REACH IN FREEZER NOT COLD AT ALL ITS AT 85 RECOVERED THE REFRIGERANT AND INSTALLE DTHE COMPRESSOR
5 STAR STEAM TABLE TWO OF THE HEATING ELEMENTS NOT WORK RESET THE UNIT AN DSTILL NOT WORKING FOUND THAT SOME OF THE WIRES HAD CAME OFF AND CUS SAID HE WOULD REPAIR
BLODGETT CONVECTION OVEN GAS NOT GETTING TO THE UNIT THE OVEN NEEDS A GOOD CLEANING
IMPERIAL OVEN ATTACHED TO GRILL/NEEDS TO BE CALIBRATED CLEANED THE BURNERSS AND ADJUSTED THE OXYGEN
AMANA FILTER CHANGE
RHEEM FURNACE NO HEAT REPLCED THE HOT SURFACE IGNITOR
LENNOX CUSTOMER THINKS ITS THE TSTAT REPLCAED TEH FLAME SENSOR