We really appreciate Errick's service and attention to detail. He made sure our ice maker was serviced just right!
The staff is all friendly but they tell you they're going to do something and then don't do it. I've called 3 times to get a receipt which I was told would happen the very first time I called and 2 times to get the final notes and to know if my units are properly running but no one has done so yet. How do you service a unit and not let the customer know what's wrong with them or not wrong with them? Worst part is I am selling this house and could lose my future home because your staff isn't sending me the info I need. Definitely won't be using dependable again and will be letting my agent who referred me know about the poor response rate.
Response from Dependable Commercial Appliance Repair:
I am not sure which customer service representative you spoke with the 1st time but the 2nd and 3rd you spoke with me. I called you to let you know that I was going to run the credit card that you had authorized but didn't want to run it until I spoke with you and that is when you requested the invoices from me to be sent over. I let you know that I was waiting on notes from the technician on one of the calls and once that information came over we could get you those invoices over. The notes did not come through before the close of business yesterday. When you called back today I let you know that the information had all come through and could get those invoices sent over.
Anthony arrived on schedule and was very professional. He spotted the issue with my machine very quickly and gave me multiple options on how to resolve the problem going forward. I would highly recommend Anthony and this company.
Errick was very knowledgeable and worked fast. He was a gentleman and did the work surrounded by people but it didn't faze him. Great job
called before arriving. He knew exactly what the issue was with the exhaust fan. He was very professional, knowledgeable and dependable. I highly recommend him to do work for anyone needing repairs
On time, quick, accurate
ADMIRAL DOUBLE OVEN MOVE OVEN TO ANOTHER LOCATION
RUD FURNACE FALL TUENUP ON FURNACE
PERFORMED PREVENTIVE MAINTANCE ON 14 PIECES OF EQUIPMENT
HOSHIZAKI ICE MACHINE PERFORMED THE PREVENTIVE MAINTANCE ON THE ICE MACHINE
AMANA FURANCE PERFOMRED FALL TUNE UP ON FOUR SYSTEMS
MAGI KITCHEN FRYER NOT HEATING REPLACE DTHE THEROSTAT CONTROL
AMERCAN STANDARD FURNACE NOT HEATING FOUND THE UNIT WORKING AS HARD AS IT CAN DUE TO THE TEMP OUTSIDE SWITCHEWD THE UNIT TO EMERGANCY HEAT SO THE APARTMENT HAS SOME HEAT RECOMENDED A GAS FURNACE
GOODMAN furnace not heating replaced the igniter
GOODMAN FALL TUEN UP ON FURNACE
RHEEM FALL TUNE UP ON FURNACE
MASTERBUILT REACH IN COOLER NOT HOLDING TEMP CURRENT TEMP IS 40 DEGREES TIGHTEN THE FITTINGS AND CHARGED THEUNIT
CONTINENTAL WASHER NOT WORKING REPLACED THE SEAL
GOODMAN furnace fall tune up
SCOTSMAN ICE MACHINE perofrmed the preventive maintance on the ice machine