The technician who worked on my refrigerator was fast and efficient. The best part was that he completely cleaned up after he finished.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Carlos was on time. Had to get a part. Returned the next day and put fan in refrigerator. Works fine.
Overall Experience
Quality
Price
Convenience
Refrigerator service call. Customer unable to install water filter Found water filter housing in the lad way position Installed water filter Tested and operating normal.
Service call, dishwasher was not fully connected at outlet causing intermittent no power concerns. Re connected tested dishwasher and operating normal at this time.
CONCERN: Customer reports dishwasher is not draining. CAUSE: Garbage disposal plug not removed. CORRECTION: Tested dishwasher pump for proper voltage and inspected for restrictions. Found restriction at garbage disposal plug, removed plug and tested. Operation now normal.
CONCERN: Customer reports dishwasher is making noise. CAUSE: Found dishwasher door hinges CORRECTION: removed left side door link and tested. Operation now normal.
CONCERN: Washer is not draining or spinning DIAGNOSTIC AND CAUSE: Inspected washer for proper output voltage from washer control to the washer motor, voltage output is normal at the time of testing. Inspected washer pump, Found washer pump failure. CORRECTION: Replaced washer pump and tested. Operation now normal.
CONCERN: Customer reports dryer is not working. CAUSE: Found dryer had debris stuck in blower housing. CORRECTION: Removed debris from blower housing and tested, operation now normal. CONCERN: Customer reports refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal.
CONCERN: Customer reports washer is not locking. CAUSE: Found washer Door latch out place. CORRECTION: Reinstalled door latch and tested, operation now normal.
(Defrost Drain) CONCERN: Customer reports Frigidaire side by side refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal.
CONCERN: Customer reports oven is not heating DIAGNOSTIC AND CAUSE: Tested for proper voltage from wall outlet to terminal block Voltage good. Tested voltage from terminal block to control, voltage good. Tested voltage from control to ignitor, voltage good. Found oven ignitor has electrical short. CORRECTION: Replaced ignitor and tested, operation now normal.
CONCERN: Customer reports washer is not working properly. DIAGNOSTIC AND CAUSE: Inspected wall outlet for voltage output, voltage output to washer normal at the time of inspection. Inspect voltage to control, voltage to control was normal at the time of inspection. Inspected signal from control to washer shift actuator, found washer shift actuator failed. CORRECTION: Replaced washer shift actuator and tested, operation now normal.
CONCERN: Customer reports WHIRLPOOL refrigerator is not working like it should. Model WTW4800X02 CAUSE: Found evaporator leaking freon. CORRECTION: Replaced evaporator and receiver dryer, checked for leaks and tested. Operation now normal.
CONCERN: Customer reports refrigerator is leaking water onto floor. DIAGNOSTIC AND CAUSE: Inspected water supply line to refrigerator for leaks, no leaks found at this time. Inspected water valve for leaks, found water valve failure. CORRECTION: Replaced water valve and tested. Operation now normal.
CONCERN: Customer reports washer is not working. CAUSE: Found washer main control board failed. CORRECTION: Replaced main control board and tested. Operation now normal. CONCERN: Customer states washer overflowed and leaked all over floor. CAUSE: Found water level switch failed. CORRECTION: Replaced water level switch and tested in all cycles, operation now normal.
CONCERN: Customer reports refrigerator seems to run all the time. CAUSE: Found condenser coils clogged with debris. CORRECTION: Clean condenser coils and tested, operation now normal.
CONCERN: Microwave display is not working. CAUSE: Found thermal safety shorted out. CORRECTION: Removed microwave from cabinet to access thermal safety. Replaced thermal safety and tested, operation now normal.