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I am sure the repair person could have done any better. The 1st fix was $300 +, the 2nd. fix was another $300 +. I did ask the repair person if this 2nd. call could have been avoided by testing out the 1st. repair which he did. So is possible to improve the test on the first repair to catch the 2nd. problem? Thanks
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Overall Experience
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$185 for two pieces of plastic and 15 minutes of work is out of line!
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The technician was knowledgeable and did a good job correcting the problem with our dishwasher. He was also accommodating with our schedule. Would definitely use Affordable Appliance Repair (or SaveOnApplianceRepair) in the future.
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Overall Experience
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Carlos always knows what he is doing. We always ask for him. He knew the problem immediately and fixed it fast!
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Overall Experience
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Overall Experience
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Convenience
Save On Appliance has been my go-to appliance repair for some time now. Last service was for my refrigerator. It had developed a leak under it, the ice maker quit working, and the outer water/ice dispenser hadn't worked even since time we moved into our house. Carlos showed up and spent 2 hours figuring everything out and fixing it on the spot. Everything works perfect now, and it was so reasonably priced! Thank you, Carlos!
Overall Experience
Quality
Price
Convenience
CONCERN: Dryer takes too long to dry clothes, dryer does get hot though. DIAGNOSTIC AND CAUSE: Tested dryer for proper heater element operation. Heater operation is normal. Inspected heater thermostat operation for short cycling condition, thermostat is short cycling. Inspected dryer air flow at the duct flume, air flow is normal at this time, no signs of flow restriction. Cause, Wall vent clogged with lint. CORRECTION: Performed dryer vent cleaning, tested for restrictions, operation now normal
CONCERN: Customer reports dishwasher is not working. CAUSE: Found dishwasher was stuck I'm a error mode. CORRECTION: Put dishwasher into diagnostic mode to clear the errors and tested. Operation now normal.
CONCERN: Customer reports washer is not working. CAUSE: Found washer motor failed. CORRECTION: Replaced washer motor and tested, operation now normal. CONCERN: Customer reports washer is leaking water. CAUSE: Found washer water valve failed. CORRECTION: Replaced washer water valve and tested. Operation now normal.
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.
CONCERN Customer reports refrigerator needs water filter CORRECTION: installed new filter, purged air and tested. Operation now normal.
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection.Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal
CONCERN: Customer reports Oven knob Is missing and one other oven knob does not work right. CAUSE: Found. Missing knob and stripped knob. CORRECTION: Replaced Both knobs
CONCERN: Customer reports door is not working properly. CAUSE: Found door latch failed. CORRECTION: Replaced door latch assembly and tested. Operation now normal.
CONCERN: Refrigerator is not working properly. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage, voltage at wall outlet was normal at the time of inspection. Inspected input voltage to compressor, input voltage at compressor was normal at the time of inspection. Inspected refrigerator thermostat cold control operation, found refrigerator cold control failed. CORRECTION: Replaced refrigerator cold control and tested. Operation now normal.
CONCERN: Washer is not draining or spinning DIAGNOSTIC AND CAUSE: Inspected washer for proper output voltage from washer control to the washer motor, voltage output is normal at the time of testing. Inspected washer pump, Found washer pump failure. CORRECTION: Replaced washer pump and tested. Operation now normal.
CONCERN: Customer reports refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal.
CONCERN: Customer reports stand alone ice maker is not working properly. CAUSE: Found ice maker water valve failed. CORRECTION: Replaced ice maker water valve and tested. Operation now normal.
CONCERN: Customer reports washer door does not stay closed. CAUSE: Found washer door catch broken. CORRECTION: Replaced and tested, operation now normal.
CONCERN: Customer reports dryer is not heating. CAUSE: Found dryer heat element & TCO failure. CORRECTION: Installed new heat element & TCO, and tested. Operation now normal.
CONCERN: Customer reports Oven is not cooking properly. CAUSE: Found calibrated accurately. CORRECTION: Recalibrated and tested, operation now normal.