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I am sure the repair person could have done any better. The 1st fix was $300 +, the 2nd. fix was another $300 +. I did ask the repair person if this 2nd. call could have been avoided by testing out the 1st. repair which he did. So is possible to improve the test on the first repair to catch the 2nd. problem? Thanks
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Overall Experience
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$185 for two pieces of plastic and 15 minutes of work is out of line!
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The technician was knowledgeable and did a good job correcting the problem with our dishwasher. He was also accommodating with our schedule. Would definitely use Affordable Appliance Repair (or SaveOnApplianceRepair) in the future.
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Overall Experience
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Carlos always knows what he is doing. We always ask for him. He knew the problem immediately and fixed it fast!
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Overall Experience
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Overall Experience
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Save On Appliance has been my go-to appliance repair for some time now. Last service was for my refrigerator. It had developed a leak under it, the ice maker quit working, and the outer water/ice dispenser hadn't worked even since time we moved into our house. Carlos showed up and spent 2 hours figuring everything out and fixing it on the spot. Everything works perfect now, and it was so reasonably priced! Thank you, Carlos!
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I can’t say enough about the great service we received from a Josh when our washing machine broke. He phoned prior to the appointment so that he could have a sense of what the problem might be and arrived right on time. Turned out to be a different problem but he got the part and completed the repair the same day! This is the second time I’ve used AAR and I would absolutely recommend them.
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Called another company who charged $99 to come out and assess the problem. Was going to be an additional $200 to fix it. Decided to look around - this company charged $200 to fix but had I called them first there would have been no $99 diagnostic visit.
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Overall Experience
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Technician arrived on time as promised and had all parts needed to repair our noisy drier within an hour. No mess was left and we are very pleased with the work done. Will definitely call again for future needs.
Overall Experience
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Overall Experience
Quality
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Convenience
CONCERN: Customer reports dryer is not running . CAUSE: Inspected dryer wall receptacle for proper voltage to the dryer, voltage to the dryer is normal at the time of inspection. Inspected dryer terminal block and cord for visible shorts, no shorts found at terminal block or cord at the time of inspection. Inspected dryer heater continuity on the heater element, heating element tested good at the time of inspection, Tested thermal safety for continuity, no continuity present, Found dryer thermal safety shorted out. CORRECTION: Replaced dryer thermal safety and tested. Operation now normal.
CONCERN: Microwave is not working. CAUSE: Found turn table motor has failed. CORRECTION: No repairs made at this time, customer declined repair and has decided to update all of her kitchen appliances.
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection. Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports ice is not dispensing. CAUSE: Found ice bucket broken in 2 spots . CORRECTION: Replaced ice bucket and tested. Operation now normal.
CONCERN: Customer reports washer is not spinning CAUSE: Found washer coin trap clogged CORRECTION: Cleared drain pump coin trap and tested, operation now normal. No leaks upon completion.
CONCERN: Customer reports Oven is broiler element broken CAUSE: Found damage broiler element CORRECTION: Replaced broiler element. Operation normal
Customers complaint is the unit has an odor. Couldn’t replicate issue. Recommend customer continue maintaining the unit.
CONCERN: Washer is not draining or spinning DIAGNOSTIC AND CAUSE: Inspected washer for proper output voltage from washer control to the washer motor, voltage output is normal at the time of testing. Inspected washer pump, Found washer pump failure. CORRECTION: Replaced washer pump and tested. Operation now normal. No leaks upon completion.
CONCERN: Dryer is making a loud noise when tumbling. DIAGNOSTIC AND CAUSE: Inspected dryer barrel operation, operation normal. Inspected blower wheel for restrictions, no restrictions in or around blower wheel. Found dryer drum support rollers failed. CORRECTION: Replaced rollers, belt, and idler pulley. Operation now normal
Washer Service Call See Invoice For Details CONCERN: washer does not complete cycle. DIAGNOSTIC: entered washer in service mode. Tested all components, passed. Ran washer in rinse and spin. Washer completed cycle. At this time washer is operating normal.
CONCERN: Customer reports washer door is not working properly. CAUSE: Found door latch failed. CORRECTION: Replaced door latch assembly and tested. Operation now normal.
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection. Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports washer water inlet is not working properly. Will continue to fill. Shut off outside water and turn water back on, and the washer will go through a cycle without issue. CAUSE: Found washer water valve failed. CORRECTION: Replaced washer water valve and tested. Operation is now normal. NOTE: After repairs were completed inspected for leaks, no leaks at the time of completion
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection. Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal. No leaks upon completion. CONCERN: Customer reports refrigerator Ice Maker flap isn’t shutting all the way CAUSE: Found bad Ice Maker flap motor CORRECTION: Replaced Ice Maker Flap Motor and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports ice machine is not making ice. DIAGNOSTIC AND CAUSE: Found ice machine pressure switch failed . CORRECTION: Replaced switch and tested. Upon testing found water inlet valve not opening. CONCERN: Upon testing after pressure switch replacement that no water was getting into reservoir. CAUSE: Found ice maker water valve failed. CORRECTION: Replaced ice maker water valve and tested. Operation now normal. No leaks upon completion.