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I am sure the repair person could have done any better. The 1st fix was $300 +, the 2nd. fix was another $300 +. I did ask the repair person if this 2nd. call could have been avoided by testing out the 1st. repair which he did. So is possible to improve the test on the first repair to catch the 2nd. problem? Thanks
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Overall Experience
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$185 for two pieces of plastic and 15 minutes of work is out of line!
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The technician was knowledgeable and did a good job correcting the problem with our dishwasher. He was also accommodating with our schedule. Would definitely use Affordable Appliance Repair (or SaveOnApplianceRepair) in the future.
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Overall Experience
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Carlos always knows what he is doing. We always ask for him. He knew the problem immediately and fixed it fast!
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Overall Experience
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Overall Experience
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Convenience
Save On Appliance has been my go-to appliance repair for some time now. Last service was for my refrigerator. It had developed a leak under it, the ice maker quit working, and the outer water/ice dispenser hadn't worked even since time we moved into our house. Carlos showed up and spent 2 hours figuring everything out and fixing it on the spot. Everything works perfect now, and it was so reasonably priced! Thank you, Carlos!
Overall Experience
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CONCERN: Customer reports Whirlpool dishwasher is not working. Model DU915PWPB0 DIAGNOSTIC AND CAUSE: Inspected wall output for proper voltage, voltage is normal. Inspected voltage from dishwasher junction box to the dishwasher control board, voltage to the control board is normal. Inspected voltage from control board output to the dishwasher thermal fuse, found dishwasher thermal fuse shorted. CORRECTION: Replaced dishwasher fuse link and wiring harness kit, operation now normal.
CONCERN: Customer reports GE refrigerator is not working properly. Model ZISP480DXASS DIAGNOSTIC AND CAUSE: Inspected refrigerator for proper voltage supply, voltage is normal at the time of inspection. Inspected for proper voltage from terminal block to control, voltage is normal at the time of inspection. Inspected voltage from control to DC inverter, found voltage supply to the inverter normal however no voltage coming out of the inverter to the compressor. Found compressor inverter control board failed. CORRECTION: Replaced compressor inverter control board and tested. Operation now normal.
CONCERN: Customer reports Samsung dryer is not turning on. DV219AEBXAA Model CAUSE: Found dryer idler pulley failed along with belt CORRECTION: Replaced dryer idler pulley, belt and tested, operation now normal.
CONCERN: Customer reports refrigerator is not getting cold on refrigerator side. DIAGNOSTIC AND CAUSE: Inspected compressor operation, evaporator fan and condenser fan operation, all normal. Found frost build up on evaporator coils. Tested defrost heater for continuity, Found defrost heater and limiter shorted. CORRECTION: Replaced defrost heater and limiter. Tested operation, all normal upon completion.
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection.Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal
CONCERN: Customer reports refrigerator seems to run all the time. Also wont dispense ice. CAUSE: Found condenser coils clogged with debris. Spring in dispenser drive shaft broken.CORRECTION: Clean condenser coil, replace dispenser drive shaft spring.and tested, operation now normal.
CONCERN: Customer reports GERefrigerator is not cooling properly. Model PFCS1RKZASS DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.
CONCERN: Customer reports GE refrigerator is not as cold as it should be. Model GYE22KMHGES DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage output, voltage output normal at the time of inspection. Inspected for voltage input at the compressor, compressor voltage input normal at the time of inspection. NOTE: Compressor was running and cooling unit down. Inspected voltage input at the condenser fan motor, input voltage was normal at the time of inspection. Found condenser fan motor Locked up and not running. CORRECTION: Replaced condenser fan motor and tested. Operation now normal.
CONCERN: Customer reports GE MONOGRAM refrigerator dispenser door is not working properly. MODEL ZISP480DXASS CAUSE: Door dispenser actuator is cracked and broken. CORRECTION: Replaced door dispenser paddle. Operation now normal.
CONCERN: Customer reports Whirlpool dryer is not heating. Model WED9200SQ0 DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal.
CONCERN: Customer reports that the LG washer is not draining. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage to washer, voltage output from wall outlet normal at the time of inspection. Inspected voltage output from control to washer drain pump, voltage to drain pump normal at the time of inspection. Found washer pump impeller was trying to turn however the technician found washer drain pump clogged with debris. CORRECTION: Removed drain pump to clear debris and re-installed, check for leaks and tested, Operation now normal.
CONCERN: Dryer takes too long to dry clothes, dryer does get hot though. DIAGNOSTIC AND CAUSE: Tested dryer for proper heater element operation. Heater operation is normal. Inspected heater thermostat operation for short cycling condition, thermostat is short cycling. Inspected dryer air flow at the duct flume, air flow is normal at this time, no signs of flow restriction. Cause, Wall vent clogged with lint. CORRECTION: Performed dryer vent cleaning, tested for restrictions, operation now normal
CONCERN: Customer reports dishwasher is not working. CAUSE: Found dishwasher was stuck I'm a error mode. CORRECTION: Put dishwasher into diagnostic mode to clear the errors and tested. Operation now normal.
CONCERN: Customer reports washer is not working. CAUSE: Found washer motor failed. CORRECTION: Replaced washer motor and tested, operation now normal. CONCERN: Customer reports washer is leaking water. CAUSE: Found washer water valve failed. CORRECTION: Replaced washer water valve and tested. Operation now normal.
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.