Steve was great. Came by, figured out the problem,and was back within a day to fix it.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
My dryer broke on October 30. I was able to get an appointment for November 1 (understandable that they didn't have anything available on Halloween). I was given a 3:00 PM to 5:00 PM window. Our tech arrived promptly at 3:00 and had our dryer up and running in about 30 minutes. The cost was within what I had planned to pay (after doing research online for similar dryer malfunctions). I would definitely use these guys again.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
CONCERN: Customer reports oven is not heating DIAGNOSTIC AND CAUSE: Tested for proper voltage from wall outlet to terminal block Voltage good. Tested voltage from terminal block to control, voltage good. Tested voltage from control to ignitor, voltage good. Found oven ignitor has electrical short. CORRECTION: Replaced ignitor and tested, operation now normal.
CONCERN: Customer reports dryer is not heating. DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal.
CONCERN: Customer reports water leaking into the refrigerator section of the refrigerator. CAUSE: Found defrost drain clogged with debris. CORRECTION: Removed debris and installed defrost drain tube kit. Tested operation, all normal upon completion
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.
CONCERN: Customer reports refrigerator seems to run all the time. CAUSE: Found condenser coils clogged with debris. CORRECTION: Clean condenser coils and tested, operation now normal.
CONCERN Customer reports refrigerator making noise CAUSE: Found ice maker fan motor CORRECTION: seal ice maker dome and tested. Operation now normal.
CONCERN: Customer reports stand alone ice maker is not working properly. CAUSE: Found ice maker water valve failed. CORRECTION: Replaced ice maker water valve and tested. Operation now normal. Also put cleaning solution in it and advised to leave running 2-3 hours and then turn off till all ice melts.
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.
CONCERN: Customer reports Garbage disposal is not working. DIAGNOSTIC AND CAUSE: Technician inspected wall outlet for proper voltage, voltage at the wall is normal. Found garbage disposal motor locked up. CORRECTION: Replaced garbage disposal and tested. Operation now normal.
CONCERN: Customer reports dryer is not heating. DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal.
CONCERN: Washer is not draining or spinning DIAGNOSTIC AND CAUSE: Inspected washer for proper output voltage from washer control to the washer motor, voltage output is normal at the time of testing. Inspected washer pump, Found washer pump failure. CORRECTION: Replaced washer pump and tested. Operation now normal.
CONCERN: Customer reports oven light is not coming on. CAUSE: Found switch failed. CORRECTION: Replaced switch and tested, operation now normal.
CONCERN: Refrigerator section is not getting cold. DIAGNOSTIC AND CAUSE: Inspected voltage from terminal block to compressor, voltage normal at the time of inspection. Tested compressor operation, compressor operation normal at the time of inspection. Inspected voltage to evaporator fan motor, voltage normal at the time of inspection. Found evaporator fan motor failed. CORRECTION: Replaced refrigerator evaporator fan motor and tested. Operation now normal.
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.
CONCERN: Customer reports Coil cooktop burners are not working. CAUSE: Found cooktop receptacle failed. CORRECTION: Replaced receptacle and tested. Operation now normal. NOTE: Tested for proper 240v volts to the unit. Voltage tested good from wall to the infinite switch and from infinite switch to the burner receptacle. Found an internal short at the receptacle. Infinite switch tested good at the time of inspection as did the coil burner.