Great professional service. Knowledgeable and polite technician. Great price.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Same-day service. Was given a 2-hour window. Josh called when he was on his way to let me know. He quickly diagnosed the problem and gave me options. He worked quickly and showed respect for our home and everything in it. I highly recommend.
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Convenience
David was very nice and I felt comfortable having him in my home. I felt like he was thorough and knowledgeable. I’m happy to have found this company.
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Convenience
I have used your company two times and service has been very good.
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Overall Experience
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Price
Convenience
Affordable Aplliance was not available same day as advertised. However, next day service was provided and the technician arrived in the time frame provided; he also called ahead before his arrival. The technician confirmed the diagnosis that was provided/described and was able to obtain the part and install within an hour. If Affordable Appliance had been able to estimate the cost over the phone, it is unlikely that I would have proceeded with service as the cost was nearly half of a new unit.
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Price
Convenience
The technician who worked on my refrigerator was fast and efficient. The best part was that he completely cleaned up after he finished.
Overall Experience
Quality
Price
Convenience
CONCERN: Customer reports washer not working CAUSE: Found washer with LE CODE CORRECTION:Reset Control Board and tested, operation now normal.
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal. CONCERN Customer reports refrigerator not dispensing CAUSE: Had to break flap button in order to remove and check CORRECTION: replaced and tested. Operation now normal.
CONCERN: Customer reports microwave is not working properly. CAUSE: Tested Microwave door switches for continuity, found microwave interlock door switches have electrical short and failed. CORRECTION: Replace microwave interlock door switches and tested. Operation now normal. CONCERN: Customer reports refrigerator seems to run all the time. CAUSE: Found condenser coils clogged with debris. CORRECTION: Clean condenser coils and tested, operation now normal.
CONCERN: Customer reports dryer smells like it's leaking gas CAUSE: Found there was no thread seal at both ends of the supply line CORRECTION: removed supply line and sealed threads with pipe dope. Reinstalled supply line. Tested each end of the supply line with a leak detector. No leaks found dryer operation is now normal.
CONCERN Customer reports refrigerator is noisy. CAUSE: Vibration at back of unit. CORRECTION: Moved copper tubes and other metal components to attempt isolating noise, replaced to original position and tested. Operation now seems normal.
CONCERN: Customer reports Sub Zero freezer seems to run all the time, not freezing on top shelf, and is building frost on back wall. Model 601S/F3 CAUSE: Found condenser coils clogged with debris, and EC 40 code displayed. CORRECTION: Cleared code and cleaned condenser coils on both fridge and freezer.
CONCERN: Customer reports dishwasher is not draining properly. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage to dishwasher, voltage normal at the time of inspection. Inspected voltage to main control input, dishwasher main control input voltage normal at the time of inspection. Inspected main control output voltage to the dishwasher drain pump, main control output voltage, normal at the time of inspection. Inspected voltage to drain pump and found proper operating voltage to Dishwasher drain pump, dishwasher drain pump impeller still not working. Dishwasher drain pump failed. CORRECTION: Replaced dishwasher drain pump and tested, operation now normal.
CONCERN: Customer reports refrigerator is not working properly. CAUSE: Found refrigerator defrost timer failed. Customer also needed very invasive defrost service. Water method used. CORRECTION: Replaced refrigerator defrost timer and tested. Operation now normal. CONCERN: Customer reports refrigerator section is not getting cold but freezer is still working properly. CAUSE: Found back panel and evaporator coils covered in frost. Tested the refrigerator defrost bi-metal thermostat for continuity, refrigerator defrost bi-metal continuity failed test. Refrigerator defrost bi-metal has electrical short. CORRECTION: Defrosted refrigerator evaporator coils and replaced defrost bi-metal thermostat. Operation now normal.
CONCERN: Customer reports dryer will not tumble clothes CAUSE: Found dryer belt failed CORRECTION: Replaced dryer belt and tested. Operation now normal.
CONCERN: Washer is not draining DIAGNOSTIC AND CAUSE: Inspected washer for proper output voltage from washer control to the washer motor, voltage output is normal at the time of testing. Inspected washer pump, Found washer pump failure. CORRECTION: Replaced washer pump and tested. Operation now normal.
CONCERN: Customer reports Whirlpool dryer is not heating. Model ler8648pg0 DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal.
CONCERN: Refrigerator section is not getting cold; Noisy & runs a lot. DIAGNOSTIC AND CAUSE: Inspected voltage from terminal block to compressor, voltage normal at the time of inspection. Tested compressor operation, compressor operation normal at the time of inspection. Inspected voltage to evaporator fan motor, voltage normal at the time of inspection. Found evaporator fan motor & harness assembly failed. CORRECTION: Replaced refrigerator evaporator fan motor & harness assembly, and tested. Operation now normal.
CONCERN: Washer is not draining or spinning DIAGNOSTIC AND CAUSE: Inspected washer for proper output voltage from washer control to the washer motor, voltage output is normal at the time of testing. Inspected washer pump, Found washer pump failure. CORRECTION: Replaced washer pump and tested. Operation now normal.
CONCERN: Customer reports dryer is not heating. DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal.