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I am sure the repair person could have done any better. The 1st fix was $300 +, the 2nd. fix was another $300 +. I did ask the repair person if this 2nd. call could have been avoided by testing out the 1st. repair which he did. So is possible to improve the test on the first repair to catch the 2nd. problem? Thanks
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Overall Experience
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$185 for two pieces of plastic and 15 minutes of work is out of line!
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The technician was knowledgeable and did a good job correcting the problem with our dishwasher. He was also accommodating with our schedule. Would definitely use Affordable Appliance Repair (or SaveOnApplianceRepair) in the future.
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Overall Experience
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Carlos always knows what he is doing. We always ask for him. He knew the problem immediately and fixed it fast!
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Overall Experience
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Overall Experience
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Save On Appliance has been my go-to appliance repair for some time now. Last service was for my refrigerator. It had developed a leak under it, the ice maker quit working, and the outer water/ice dispenser hadn't worked even since time we moved into our house. Carlos showed up and spent 2 hours figuring everything out and fixing it on the spot. Everything works perfect now, and it was so reasonably priced! Thank you, Carlos!
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I can’t say enough about the great service we received from a Josh when our washing machine broke. He phoned prior to the appointment so that he could have a sense of what the problem might be and arrived right on time. Turned out to be a different problem but he got the part and completed the repair the same day! This is the second time I’ve used AAR and I would absolutely recommend them.
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Called another company who charged $99 to come out and assess the problem. Was going to be an additional $200 to fix it. Decided to look around - this company charged $200 to fix but had I called them first there would have been no $99 diagnostic visit.
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Overall Experience
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Technician arrived on time as promised and had all parts needed to repair our noisy drier within an hour. No mess was left and we are very pleased with the work done. Will definitely call again for future needs.
Overall Experience
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Overall Experience
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Convenience
Refrigerator call service. Customer states Water and ice maker not working. ER 1F error code displayed. Ice maker fan motor not Turing. Customer stated that refrigerator door was left door. Advised customer that humility entered refrigerator causing frost build up around fan motor. Had customer unplug refrigerator until ice thaw out. Tested error message gone. Water dispenser and ice maker operating normal.
Service call, dishwasher was not fully connected at outlet causing intermittent no power concerns. Re connected tested dishwasher and operating normal at this time.
CONCERN: Customer reports dishwasher is not working no power . CAUSE: Found dishwasher ui board failed intermittent connectionCORRECTION: Replaced and tested. Operation now normal.
CONCERN: Customer reports washer is not working. CAUSE: Found washer main control board failed. CORRECTION: Q'd 491.90 main pcb. Unit working at time of call but issue is intermittent no start.
CONCERN: Customer reports washer water inlet is not working properly. CAUSE: Found washer water valve failed. CORRECTION: Replaced washer water valve and tested. Operation now normal. NOTE: After repairs were completed inspected for leaks, no leaks at time of completion
CONCERN: Customer reports oven is not working. CAUSE: Found thermal fuse shorted. CORRECTION: Replaced and tested. Operation now normal.
CONCERN: Refrigerator section is not getting cold. DIAGNOSTIC AND CAUSE: Inspected voltage from terminal block to compressor, voltage normal at the time of inspection. Tested compressor operation, compressor operation normal at the time of inspection. Inspected voltage to evaporator fan motor, voltage normal at the time of inspection. Found evaporator fan motor failed. CORRECTION: Replaced refrigerator evaporator fan motor and tested. Operation now normal.
CONCERN: Dryer takes too long to dry clothes, dryer does get hot though. DIAGNOSTIC AND CAUSE: Tested dryer for proper heater element operation. Heater operation is normal. Inspected heater thermostat operation for short cycling condition, thermostat is short cycling. Inspected dryer air flow at the duct flume, air flow is normal at this time, no signs of flow restriction. Cause, Wall vent clogged with lint. CORRECTION: Performed dryer vent cleaning, tested for restrictions, operation now normal
CONCERN: Customer reports refrigerator ice maker not producing. CAUSE: Found water supply from R.O. low intermittently. Clear water and test. Ice maker in good shape at time of call. CORRECTION: cleared ice from water inlet due to low R.O. pressure that is intermittent. No filter on refrigerator. Advised to have R.O. serviced if issue persists. Minor repair
Service call, found hole in tub.(left front behind bottom of door seal) Dishwasher tub not available to replace. Even if replaceable
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.
CONCERN: Customer reports that the washer is not draining. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage to washer, voltage output from wall outlet normal at the time of inspection. Inspected voltage output from control to washer drain pump, voltage to drain pump normal at the time of inspection. Found washer pump impeller was trying to turn however the technician found washer drain pump clogged with debris. CORRECTION: Removed drain pump to clear debris and re-installed, check for leaks and tested, Operation now normal. No leaks upon completion.
CONCERN: Customer reports refrigerator clicks on and off. Display is pixelated CAUSE: Found bad control board and display board CORRECTION: installed new display and control board. Operation now normal. No leaks upon completion. CONCERN: Customer reports refrigerator seems to run all the time. CAUSE: Found condenser coils clogged with debris. CORRECTION: Clean condenser coils and tested, operation now normal. CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection. Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested.
CONCERN: Customer reports microwave is not working properly, light stays on. CAUSE: Tested Microwave door switches for continuity, found microwave interlock door switch have electrical short and failed. CORRECTION: Replace microwave interlock door switches and tested. Operation now normal.