We are completely satisfied with the motorized awning installation by Mark Bidelman of Sun and Shade awning. The product is awesome - it works smoothly and quietly every time. It is clear that customer satisfaction is tops on Mark's list. He quickly replied to all of our questions, he worked with our schedule, the installation was timely, and done correctly the first time. We've not needed any additional service, but I'm confident that the excellent service demonstrated during our purchase and install will continue if and when we need additional services.