In the past I have had bad experiences with contractors coming into my home (including an internet contractor that stole my wife's engagement ring out of our bedroom). So... I did not expect to be impressed. However, I was impressed from the beginning to the end! Donnie and the ChemDry team that I dealt with was great. Donnie explained everything in detail and was clearly passionate about the product and services they were providing. I am a ChemDry customer for life now!