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Nothing but good things to say! This system has everything you need to have a seamless cloud system for a catering business.
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RCS is in the business of helping you grow your business - and they are phenomenal at it. Their process not only helps guide you in the profitable direction you need to grow but they also help you stay on track and focused. Their staff goes above and beyond to provide a first class experience.
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After submitting my problem through the "Support" tab, RCS was able to resolve my issue (the first one we've ever had), in just over an hour. It was also the end of the day on a Friday, but it still was treated with a rapid response and resolution.
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RCS catering software is an indispensable tool that has helped grow, organize and market our catering services. We love it!
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RCS is a great product with the "best" in customer service and product support. The few times I've had issue the respond has been within minutes with a quick solution to my issues.
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Wonderful experience so far. Very responsive. Software is intuitive and easy to use. Love it!
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This software covers all aspects (marketing, organization, etc.) It makes a business function with more efficiency than I thought possible.
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This software is excellent to market new and existing customers.
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Client is requesting for a call back regarding online platform. Lisa called him back to address his inquiries.
Client requested to correct their address information on their quote proposal for RCS Catering software. Jillian got it updated for them including the graphics that go on their letters.
Client requested help on how to go back in the RCS Catering software so she can continue with the demo and also wanted to know if it will be the same system once going live. Lisa sent the information needed and confirmed that it will be the same system except for the fake menu which will be replaced by their real menu.
Client is requesting for assistance because she was locked out of the RCS software. Lisa called her and left number to call for further assistance. Client was able to log back in. Lisa sent her the link to which employees should use for log in.
Client requests to change their website banner in their Restaurant Catering website. Lisa has forwarded the message to Jillian who successfully got it updated for the client.
Client is looking for a report(by store) in the Restaurant Catering software that only includes delivery charges. She also wants to make sure that the figure showing from the Overview tab report does not include tax and delivery charges. Sent her videos and a screenshot as a guide to where it shows from the software.
Client is in the process of setting up their RCS account and wants to follow up on the email sent to him. Lisa called the client for further assistance.
Client needs help in correcting an invoice in the RCS Catering software and requests for a callback. Lisa called the client back to make sure the issue is properly addressed and she will be sending articles as guide.
Client reported that he is not able to gain access their postcard template page in the RCS Catering software. Jillian got the feature activated for them.
Client requests to change location name in their RCS Catering software from 'Lovepizza Canterra' to simply say 'Lovepizza' to avoid confusion to some customers. Meredith informed we can and forwarded to tech team to change the URL and updated the client after the change was completed.
Client requests for someone to call regarding log in issue in RCS catering software. Lisa reached out immediately.
Client would like to know how he can run a report in the RCS catering software for customers' order history in the past 90-180 days. Lisa sent in a video as guide to where he is able to see this report.
Client requests to activate the automatic Anniversary reminder in the RCS catering software to pop up after placing an order. She mentioned it used to pop up before. Lisa went to check and it was turned off. She sent instructions as guide and got it activated for her.
the client requested to have a menu item removed from the RCS Catering software. Sent instructions to her as Lisa did the verification and informed client it has been removed.
Client requested help in figuring out how to set up the correct number of bread slices to show in the kitchen production report in the RCS software. Meredith clarified how the numbers are being generated from the formula - which the client was able to get a clear explanation and at same time figured out.