In June of 2019 I had David to my condominium for his consultation on what electric modifications would be needed to change from a small tank to a tankless electric water heater. He was very professional and gave me the proper advice and necessary work to make a code-compliant modification. His advice informed my decision on what model/capacity to purchase. David told me the trip fee for his consultation would be credited towards my future bill when I decided to proceed with the work--he quoted me a price and told me that regardless of what they found, they would not exceed that estimate. The service was easy to schedule--EarlyBird has online scheduling and they pick up the phone if you'd like to speak with someone (Abby) live. When my technician--Drew--arrived, he was friendly and approachable. He found a legal parking space and thoroughally assessed the circuit panel and compared it to the job notes from Dave's estimate. He got some more items from his service truck and shortly after his colleague Bryan arrived to help--they were both able to install a new 240v breaker, run flex into the nearby cabinet for the new water heater, and removed the old non-compliant wiring. They swept up afterwards and were done in about half the time that David quoted during his estimate. The job was quite professionally done--everything looks finished and they took the waste material with them. The bill was slightly less than the estimate and all of the staff I interacted with treated me with courtesy. Mark (the owner) even met with Drew and Bryan outside to make sure they had the materials needed for their days' work.
