I did not like the laminated price list they showed prices on with no way to tweak service for going to the store. The piece he purchases could not have cost more than $10.00. I felt ripped off. Then they tried to sell me more services that were very expensive and wanted to install another surge protection system that I do not feel I needed. I think a price should have been given to me prior to starting and the price of purchase of another piece that would jack up the price $100.00.