I was a bit disturbed after Brandon had come out to do the initial inspection and work, and after asking if he could return to finish because he had a personal commitment, he didn't return. He didn't contact me to explain, but left it to the receptionist to tell me when she called to say that Josh would be out in 30 minutes! Josh did a fine job, but Brandon had really stressed the "Family-owned business , we'll take care of you" bit.
