This is my third time using ElectraMedics, and they have always been on time, been very friendly, and done a solid job. Most importantly, though, they do an excellent job of explaining to me what exactly is going on, what the problem is, and the different options to fix it. It is always great as a consumer to be able to make informed decisions, and rarely do you see that in the service industry. Scott and Shawn did a great job diagnosing and repairing a bad bedroom light, and they also did a great job installing a new fan for me. A+!