My job was not huge, but they still came to my home for an in person evaluation & quote. Were very knowledgeable & professional. Gave me a written quote & said they warrantied their work for a lifetime. The quote was one of the lowest I received. The day of the job, they were prompt & so very courteous. Worked hard & quick. And very neat - used a drop cloth & vacuumed up. My husband is EXTREMELY picky & he found no fault. Extremely good value. They are even coming back to fix something I messed up, free of charge. I WILL be hiring them for my next job!