Great Service

Tony from Herrin, IL

Excellent service, high on cost & upsell galore!

Herb from Herrin, IL

Excellent & timely work. Tony was professional and personable. He seemed very knowledgeable and skilled at his craft. We were extremely satisfied with the work done. Great job, thank you! That being said, the pricing was a bit high especially compared to their predecessor Cole’s Electric. Service Detectives’ new culture appears now focused on costly upsell of myriad suggested products and services as opposed to simply helping the customer with a task at hand at a reasonable and affordable price. Cole’s Electric was that dying type of no-job-too-small provider, however, as is the trend these days Service Dectectives is in hot pursuit of the large scale, high cost jobs. They will not even come to your home without a mandatory $90 inspection fee, which was fully disclosed to me by their office when I first called to schedule, but I feel is regrettable policy none the less for any of us who might have a small job we need a professional to do. I did agree to it and in fact signed up for a one year inspection Agreement, in part to offset the cost of the job at hand. We were happy with the actual inspection itself, but, were shell shocked with the prices quoted for the ‘recommended fixes’ for our 30 year old home. Our relatively small job of a range hood installation ended up costing us a couple hundred dollars more than we had hoped, which is fair enough (again we are very happy with the work done!), but the nearly $8,000 in suggested non-critical upgrades following the mandatory inspection were disappointing. We feel we’ve lost yet another neighborhood service provider to aggressive corporate style up-sell and will likely try to seek another provider for any future small job needs. Thank you for the excellent work Tony! Regrettably your company’s new business strategy is a tough (up)sell for us.

Service in September 2017

Judith from Herrin, IL

Great, great service. 100% customer satisfaction!

Carol from Herrin, IL

Jason was on time, very pleasant and sweet and he’s just a great guy. We’ve always been so pleased with him and his company. Many years of using this company. Always been super nice to us.

good guys

Ken from Herrin, IL

Just bought a house and needed things check out. They were very helpful.

Jason did a top rated jof, wich I will give as 99.6

Leroy from Herrin, IL

Auhmazing!

Cassandra from Herrin, IL

This was one of the best experiences with a service company I have EVER had.

Great service

Beth from Herrin, IL

We will definitely use this company again. Very friendly and thorough. These guys knew their stuff!

Good guy

Amiel from Herrin, IL

Jason looked at my breaker to make sure it was safe.

Excellent service

Lynn from Herrin, IL

Tony was very professional and took care of our window A/C. Would definitely recommend their services.

GREAT SERVICE!

Jessica from Herrin, IL

Great job on finding what was causing my electrical problems. It was a mystery problem and Tony found it.

Kind Peopl Quick Response

Pauline from Herrin, IL

I had a problem that caused my kitchen to lose power. I called and within no time they were at my door. Jason quickly found the problem and didn't charge me an arm and a leg like most electricians. Very kind-hearted man and knows what he's doing.

Excellent service..Skilled knowledgeable techs...Courteous !

Paul from Herrin, IL

First class business! Highly recommend Electrical Detectives!

Great Service

John from Herrin, IL

Notification on arrival time, ect excellent. Fast and friendly service

great service

Scott from Herrin, IL

Look over the house to see if it was ok and told me about new series to see if I need them