My first impression was the Receptionist. The Customer Service was excellent and I immediately had a good feeling about this company! Joe, the Technician, was very professional and knowledgeable, as he answered all of my questions. He was also patient and respectful as he addressed my immediate concerns and showed me the other electrical issues that I may need to plan for in the near future. I was grateful and created my future "to-do list," which will definitely include a call to Mister Sparky, requesting Joe Brinchek as our Technician!