Carlos was great, but the back office support was lacking. We had an ongoing project that admittedly was somewhat tricky that they eventually figured out, but they had poor follow up as to status. I would wait a couple weeks and then call to get a status. This happened each time over 5-6 visits over a couple month period. Again Carlos who was the one who came to our house was great each time but when he’d leave there’d be a loss to follow up.
