Customer pool pump not running. Upon arriving I checked main panel breaker to pool panel, OK Pump GFCI breaker in pool panel was tripped. Reset breaker pump started, turned timer control to off, pump stopped and breaker tripped? Reset breaker again, turned timer to on position, pump started. Turned timer control to off, pump stopped, breaker tripped again? Repeated this 10 or 15 times, with no more tripping. I set the time to the correct time, and called Direct Energy. Requested Direct Energy to Authorize a $167 diagnostic fee in order to open panel and inspect timer in order to determine the cause of the intermittent tripping. Request denied because “issue is OUTSIDE of the home†They will only pay the service fee of $79 Authorization # 106648169 Customer was not willing to pay the diagnostic fee at this time, and stated if the issue reoccurs, he will call us back directly.