Mario was highly professional, efficient, and a pleasure to work with.
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This all started when I called GA Power about a potential issue with the power line coming from the street to my house; it was hanging low and I thought it might become a hazard. This issue happened back in March with the multiple heavy storms that came through over a weekend. There was a power outage, but it was restored a few hours later. The next day, I saw my power line hanging low but didn't think it was a problem since my power was on. I put it on my "to-do" list to call GA Power, but didn’t call them immediately as it didn't seem to be an issue. A few weeks later, I finally called GA Power on a Monday morning asking them to check out my line as it was hanging low. That afternoon, a GA Power truck was at my home removing my power connection. I was told that the damage to my power line was a fire hazard and that they would not reconnect me until I had an electrician address the problem and bring my house up to code. In the 27 years in my house, I’ve never had an electrical problem and had no idea of who to call. Luckily, my neighbor referred me to TE Certified. It was 7:00PM by the time I called, their after hours call center confirmed that they would have a certified electrician at my house by 8:00am the next morning. Wilson Hernandez showed up ready to work. I reviewed what happened and he surveyed the damage. He quickly developed several options of how to proceed. He sat with me for over three hours with my insurance company explaining the circumstances of what had happened and what was required to bring my house up to code. He was very patient with my many questions and responded to my insurances company’s many demands for clarifications. He fielded issues that my other venders caused. He made me feel that everything would be addressed properly and I didn’t have to worry about the little details. He had it all under control. If I ever have another project like that again, I will definitely ask for him to be the project manager!
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Marco and Noah were outstanding! Marco had great ideas for positioning the lights that I had not even thought about. It looks so beautiful after dark! I hope I don't have any further needs for services, but if I do, will definitely be calling you!
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Mario Galvan was great, absolutely top notch!! He rapidly diagnosed the problem, explained everything to me, and then fixed it. He made suggestions for other improvements. I’m the original owner of this house and have had it for 24 years. I very much appreciated how Mario explained how back then builders were just slapping houses together as fast and as cheaply as possible. For 24 years, I have been aggravated by how the switch in the guest bathroom had the fan first and then the light. Mario fixed this issue without my even asking. I really appreciated his initiative!!!
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Marco and Gavin were great! Scheduling was easy. They took great care of my home. Got everything done I needed and made excellent recommendations for improvements. I will be calling again for future projects!
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Nathan was very professional, courteous, and competent. He is a credit to your company.
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Plumber was unable to complete the project. He required me to pay, even though he left things in a disarray. What a disaster.
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Performed 1 system heating diagnostics: I found that the furnace is a 1996 Goodman 92% efficiency furnace. The systems control board was flashing 2 blinks indicating a failed pressure switch. I tested the inducer motor a verified that it was pulling the recommended amount of inches of water Column. The pressure switch is bad. I performed a safety check and found cracks in the heat exchangers with my inspection camera (see photos). I temporarily ran the furnace (bypassed the pressure switch) and found that the furnace was producing large amounts of flame rollout. The furnace in its current condition is not safe to operate. The furnace is 30 years old and repair the furnace would costs more than replacing it. The furnace is a fire hazard and a carbon monoxide hazard. I advised the homeowner about the age of the furnace and the bad pressure switch. I also advised them about the furnace not being safe to run even if the pressure switch gets replaced. The homeowners have setup a time with a
Called out for potential callback faucet not working properly after install found out that beauty cover over packing nut on the handle side was sent from manufacturer without O-ring to hold it in place gave customer estimate to install O-ring. Customer agreed installed O-ring tested working properly at this time
Came out today to perform HVAC service call. Upon arrival customer stated that the main floor and basement system were not operating correctly. Customer also stated that the upstairs system was not heating properly as well. Customer stated that they had just moved in to their home less than a month ago and the main floor/basement system was not working at all and they had the builder come back out and get the system operating again. Explain to customer the different options of moving forward with an HVAC inspection or signing up for the home care plan and having both systems inspected. Upon inspection of the main floor/basement system found that the system was a 60,000 BTU furnace and it wasthrowing a 331 code which was indicating that the systems high limit switch was opening due to overheating. Upon doing a diagnosis of the system found that the system had 480 CFM’s of supply air when both zones were open zone one was a 10 inch supply that fed the main floor, zone two was a 8 inch su
Came out for leak under kitchen sink found that the collar for disposal improperly installed gave estimate customer agreed took out old collar replaced new putty secured properly tested no failure at this time
Conducted electrical troubleshoot of front door light fixture.
Called out to install two kitchen faucets gave estimate customer agreed installed two kitchen faucets tested with no leaks at this time
For this job, I rendered leak detection services for a homeowner appears to have a leak on the water main service somewhere between the meter and the shut off valve, which is in the garage towards the back of the home. I listened along the line between the meter and the home, and I could hear turbulence. There was one spot that did seem louder than all the others however, even above that spot could still hear turbulence in the main.
Completed homecare maintenance for two systems. Fully tested the systems from the thermostat in heating and cooling. Found that both systems do not have a proper gas trap and the main level system does not have adequate flood protection up to TE standard. Today we reworked the gas sediment traps, added flood protections to main level system, added a hard start kit to main level system to help with unit startup, and added UV lights to each system to prevent growth inside the unit and keep air clean. No failures at this time.
Replace old electrical panel, installed surge protector, install Dual function protection for 120v circuit, installed GFCI protection on Dryer circuit.
Mount cs wall connector on wall and plug it into existing outlet and gfi breaker , customer is aware that ev will trip circuit breaker.
Came out to educate customer on ERV and give quote to clean it. Customer approved cleaning. Removed heat exchanger and washable filters, rinsed thoroughly. Vacuumed out cabinet. ERV has a condensate pump for drainage with an emergency pan and float switch. Float switch wired properly but condensate pump safety switch not wired in at all. Recommend adding wet switch for TE Standard Flood Protection. Customer declined for now, still wired in condensate pump float switch as a courtesy. Verified operational after. Drains into plumbing stack in attic. Also spoke to customer about our Home Care plan and recommended signing up for priority dispatch, discounts on all our services, and 3 included visits. Customer will hold off for now says they are satisfied with current HVAC service providers. Left brochure and still recommended our plumbing and electrical services for consideration.
Replaced 2 inch cast iron ptrap, wye, and waste and overflow.
Customer called us out due to water stains in attic around ductwork area in upstairs bedroom. Customer thought water may be coming from ductwork, tech checked ductwork area at upstairs bedroom, tech did notice dry water stains in the attic near the bedroom duct area but is hard to determine where water leak is coming from being that area is so dry now. Tech recommend giving us a call when the area is damp or wet again so we can better determine where the source of water is coming from… Tech left recommendations/ estimates that can help with equipment longevity, equipment protection and homeowners health and safety. Please review email, to respond to any estimates you can do so by email or call-in to reschedule appointments. Thanks for choosing TE Certified if you liked your technician service today don’t hesitate to leave a 5 star review!
Install surge protection in main panel and sub panel
Run a dedicated 20amp circuit from panel to outside. Install 20 amp dual function safety breaker. Install a outlet and bubble cover on front side of the house