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Of all the companies and individuals I called in the area Marco was the most professional and more than willing to work around the hurdles in my project.
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Blake did a wonderful job. He explained to me the process in detail. He was super kind and very knowledgeable about what he does. Five star 🌟 service.
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I called and set an appointment. Marco showed up in less than 2 hours, found our issue and and repaired our electrical.
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I am a repeat customer because of the experience I received 2024. My recent experience was even better. My technician, Blake, came out swiftly and returned early on Monday to make sure the job was finished. He is knowledgeable of the field and was personable. I will definitely ask Blake to come out again to perform preventative maintenance next time.
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Blake performed a thorough inspection. I couldn’t make it to the inspection, so my realtor and my father were there. I especially appreciated that even after speaking with them, Blake still took the time to call me, talk through the estimates he provided, and answer all my questions. He really made sure I understood the issues and what work needs to be done. I don’t know anything about electrical systems, and Blake explained the concepts in a very clear manner.
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Alex arrived on time and quickly diagnosed the problem. He replaced the light switch and everything worked. He left the work area very clean.
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Marco did a great job today helping me install a new ceiling fan. He was prompt and completely explained all cost before he started the job.
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KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Overall Experience
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Overall Experience
Quality
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Convenience
Customer had a dual function breaker that was acting up every once in a while and needed to be replaced. Customer is going to order the breakers and give us a call back and install them for customer supplied pricing.
Replace 3 Gen 2 AF/GF breakers feeding kitchen countertop outlets, refrigerator and washing machine. Tested and all working fine. Informed customer that if the new breakers start tripping then we would need to perform a troubleshoot on that circuit.
Customer had a USB plug downstairs in the laundry room going out to his garage that was getting hot. Explain to customer that USB ports naturally get hot due to it converting from 120 V down to low-voltage and it all being compacted into one outlet. Explain to customer we can replace it back to a standard outlet. Customer said let’s keep it and verify that the connections were tied in the plug was not melting and everything looked fine and there were no issues with the outlet and I tightened up connections and tested and everything was working fine. Also had a cut in box upstairs back right office/bedroom closet light switch that had the ears broken off so repaired box and put back in wall. Five year warranty on the box and no warranty on the plug.
Met inspector onsite and passed the final inspection.
Check ceiling fan connections for loose wiring *does not include installing fan support junction box *does not include removing and reinstalling ceiling fan Found loose neutral wire going to the fan receiver. Checked voltage and all normal readings Repaired connection and restored power to the fan. Was unable to get the fan to turn but the light would blink indicating a bad receiver. Recommended replacing the fan due to the customer already replacing the receiver with no luck. Informed customer that we would replace the fan with today’s work as credit. (Good for 30 days from 2/26/26) Customer declined the safety inspection
Run outlet outside of house for tankless water heater Thursday at 12 1. Come off existing plug under cabinet to outside 2. Install 10 ft of pipe and set 2 jboxes 3. Install gfci outlet for water heater 4. Load calculation (free) Blake@calltoptech.com Ran power from outlet in kitchen next to wine cooler and ran outside through conduit back into water heater closet and installed outlet for tankless water heater
Re inspect after warranty items are corrected.
1. Troubleshoot and repair garage GFCI feeding 4 outdoor outlets tripping constantly (replace garage GFCI and all outdoor outlets with new weatherproof bubble covers and silicone seal 2. Run new dedicated 120 volt 20 amp circuit for garage freezer with GFCI protection Ran dedicated 20 mp circuit from panel to other side of garage for deep freezer to have own breaker. Replaced gfci in garage and all outdoor outlets and installed bubble covers and siliconed all. Porcelain antique figure on porch was accidentally bumped into and broke through supervisor approval reimbursed cost of statue priced at 250 dollars to cover cost of buying replacement.
February 24th after 4, customer has to get everyone ready for job and pull all the permits and he will be the general contractor on job. Said once he gets this done he wants us to come back and wire up after framing is done and does not know exact date but says the 24th is a good date. Will have to come back out and walk the job on the 24th to make sure nothing has changed.
Customer needed a quote on replacing electrical panel and some other items done to their house. Getting one more quote tomorrow and I’m reaching back out tomorrow afternoon at five.
Customer called wanting to replace their main electric panel and exterior electric service. Customer has a list from when they purchased the home which includes incorrectly installed devices with aluminum wiring in certain areas of the home but declined options on that portion of the inspection. Customer does not have the funds to complete the work at this time and does not want to finance anything. Customer is also planning on selling or renting out the home within the next year due to being in the military.
Customer called about burnt up wires in the front second floor bedroom above the garage. Found all outlets were backstabbed and all switches were backstabbed and not grounded. Replaced all switches and outlets along that circuit. Grounded all switches on that circuit as well. Restored power and all working fine. Highly recommend replacing the rest of the switches and outlets throughout the home to avoid any further issues. Left options for replacing the original smoke detectors, performing a whole home redevice, installing AFCI breakers and installing a whole home surge protector.
