Great job, wonderful attitude and very patient explaining all processes.
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The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
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Johnathon and Luis did a good job. They were a quick prompt and friendly.
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Really good guys, knowledgeable and friendly and professional.
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Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
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Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
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Customer was having issues with a high electric bill and explained that it could potentially be their panel getting extremely hot or another cause to the issue. Explain they should call the power company and get the past power statements, including this time last year. Customer was concerned about electrical panel and closet That was a Murray. Wrote up process to replace electrical panel. December 19th/ disc-9:00 /rec. 2:00
Customer was having an issue with house breaker feeding apartment in main panel tripping. Did a troubleshoot and found that the tankless water heater that is all electric is pulling way too much power on the 60 amp breaker feeding the apartment. Explain to customer the wire is undersized for the panel that he has out at the apartment and the breaker is way undersized. Explain that we will have to feed a portion of the circuit and install a bigger breaker and that still will most likely not fix their issue due to the tankless water heater pulling so much power at such a long distance away. Explain voltage drop how amperage works and did an amp draw on the main panel at the apartment and with nothing else running and just the water heater it was pulling 108 A. Gave options to make situation a little bit better but not fully fixed situation.
Excavate tunnel from the exterior of the home to the break in the cast iron kitchen line Cut out and replumb the kitchen and laundry drains under the slab up to that point connecting on to the rest of the line Properly secure the pipe to the underside of the slab Have new pipes inspected by the city inspector Backfill and compact Hydrojet main sewer line to remove roots Repair water line inside wall behind laundry replacing shark bite fittings with proper copper fittings Under kitchen sink, cut back galvanized nipple, transition to pvc and re pipe the tubular waste with a continuous waste tee and new p trap Replace laundry hot and cold valves 15 year parts and labor warranty on pipe installed
Will get together with supervisor to go over estimates tomorrow.
Performed hydrostatic test and camera for inspection.Met with homeowner and city inspector onsite to pass the final inspection for the spot repair made under the home on the sewer line. Performed a hydrostatic test by installing a test ball at the main line cleanout in front of the home. Filled the sewer with water and inspector waited the allotted time to pass the test. The technicians then removed the toilet and ran a camera down the line to show inspector the video of the repair. Passed the final inspection and inspector gave green tag to homeowner.
Arrived on job site. Customer stated that they are currently only gathering information and quotes and would like some time to review the solutions provided. The scope discussed included replacing a burnt outlet that was damaged by a freezer. A safety evaluation was offered, but the customer declined at this time, stating they are still in the information-gathering phase and will call back when ready to proceed with the work. Customer is 100% happy and satisfied with today’s visit.
Arrived on job site. The customer stated that the switch controlling the sconce lights was not working properly due to it being a smart switch. Provided a solution to replace the customer-supplied smart switch that he already had on hand. Also noticed that the customer has three dual-function breakers that are currently on recall and advised that they should be replaced to prevent potential issues in the future. Offered to perform a home safety evaluation, which the customer declined. Customer is 100% happy and satisfied with today’s visit.
Met inspector onsite and passed the final inspection. Did have to schedule a warranty return to correct a few items like the crooked cover on front of home, missing support straps under kitchen sink.
Arrived on the job site, and the customer stated that her living room circuit was not working. I noticed that the breaker would not reset. I informed the customer that we would need to begin with a diagnostic. After completing the diagnostic, I replaced the faulty breaker, and the circuit is now working properly. The customer understands that the breaker comes with a five-year warranty. I also observed that the electrical panel is original to the home and is in poor condition. I will be returning next Wednesday afternoon with my supervisor to provide solutions for replacing the panel. The customer is 100% happy and satisfied with today’s visit.
1. Pull all city permits and inspection 2. Replace 200 amp meter base (lifetime warranty) 3. Install weatherproof first responders disconnect (lifetime warranty) 4. Install 200 amp main breaker panel in garage (lifetime warranty) 5. Install grounding system 6. Install whole home surge protector - 108k amps protection (lifetime warranty) 7. Install customer supplied battery powered bluetooth interconnected smoke detectors in bedrooms and hallway (free) 8. Install outlet for microwave in cabinet (free) 9. Replace doorbell chime kit and transformer *10% discount for electric and plumbing good for 1 year Returning next Thursday to complete all work
Will need to do a call back next Wednesday anytime
Customer had a switch plug that was wired incorrectly after replacing all plugs in the middle hallway bedroom. Had to correct wiring with customer supplied outlets and we will not warranty or be responsible for anything in the house due to the panel being a hazard. Everything works with no issues
Client called us out for leak in water heater room building A , looked at the issue and got together with supervisor to get a solution built. Discussed solution with executive director of the building he will discuss with the owner to see if and when they can get it done. Emailed estimate and pictures
