KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Overall Experience
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Overall Experience
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Overall Experience
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Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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I was supposed to get the footage of the camera and never did I’m still waiting
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Great job, wonderful attitude and very patient explaining all processes.
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The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
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Johnathon and Luis did a good job. They were a quick prompt and friendly.
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Really good guys, knowledgeable and friendly and professional.
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Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
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Perform electrical troubleshoot on a single circuit supplying switches and receptacles, identify fault within circuit, repair fault while repairing switches and other devices such as plugs and the breaker controlling circuit. Testing entire circuit, while making sure it is code-compliant. Does not include replacing or running new wires. 5 year warranty on entire circuit. Replace the front door, back door, side, HVAC, garage plugs. Customer was having a GFCI in the garage trip that was controlling a fridge and also tied into tankless water heater. Explain to customer the fridge could potentially be going bad and that the electrical is now updated and has no issues so if it trips again, there will be an issue with things that they’re plugging in or the fridge. Everything is working at this time and there are no issues and we had fridge plugged into GFCI for at least 30 minutes and it did not trip.
Customer called about a power issue with the 240 volt circuits in the home. Found breakers are burning up in the panel causing issues throughout the home. Left options for panel replacement Replaced 200 amp panel in garage and properly grounded home with ground rod and cold water bond. Replaced 200 amp overhead service and installed whole home surge protection on panel. Installed customer supplied battery smokes and carbon.
Install scheduled for 8-11 Friday morning - ***Update: customer canceled job 1/8/26***
Will need to set up a phone call return for Marco next Monday rey@calltoptech.com marco@calltoptech.com
Friday- 9 Replaced 2 bathroom switches in downstairs bedroom to the left in the house, everything worked with no issues and 5 year warranty on the switches. There are, no issues at this time.
Thursday 1pm call back Customer getting an electric Mercedes and is needing to hook up electric car charger. Has not ordered the car charger yet and says that she will order it tonight.
Customer called about intermittent power loss as well as flickering lights throughout the home. Found meter base and panel enclosure is arcing. Nipple between panel and meter is fused together as well as significant heat damage to the main breaker lugs in the panel. Left option for replacement
Arrived on the job site, and the customer requested replacement of both master bathroom vanity light fixtures. Both fixtures were successfully replaced. The customer received a five-year warranty covering the installation and all electrical connections. The customer was 100% happy and satisfied with today’s visit.
Inspector went onsite and passed the final inspection. Backfill is scheduled for end of day today.
Met with city inspector and passed the final inspection.
Arrived on site and the customer stated that the front outdoor outlet was not working. Inspected the garage and found that the GFCI outlet feeding the exterior receptacle was tripped. The GFCI had been replaced recently. Informed the customer that moisture intrusion or the outlet being in poor condition could cause the GFCI to trip due to water detection. Recommended replacing the front and back outdoor outlets with new receptacles and installing in-use (bubble) covers for added protection. Also observed that two dedicated garage circuits were not GFCI protected. Installed GFCI breakers to protect the dedicated outlets on the left side of the panel, as well as the refrigerator circuit located next to the existing GFCI. All work performed is covered under a five-year warranty, including the two GFCI breakers, outdoor outlets, and bubble covers. Customer is 100% happy and satisfied with today’s service.
Customer had a Tesla charger blinking three times which indicates that it was overheating. Customer expected us to come out here and figure out what the issue is first and then tell him how much it cost to fix the issue which I explained it is free for us to come out And assess the the problem, but doesn’t include us troubleshooting or replacing items which then I gave a price to do a minor troubleshoot on the chargers to figure out why it’s overheating. Customer had a quote for $120 to fix the charger but the guy couldn’t make it out today, which is the reasoning he called us and expected it to be around $120.
Arrived on the jobsite; the customer requested a dedicated outdoor circuit for the condenser serving two mini-split systems to be installed. Spoke with the HVAC technician and confirmed that the condenser requires a 30-amp, 240-volt dedicated circuit. We will return to install a 30-amp dedicated circuit, running EMT conduit along the eave on the brick wall to an outdoor disconnect to supply power to the mini-split condenser. Customer is 100% happy and satisfied with today’s visit.
Replaced bad dual function breaker controlling circuit 29. Customer was stating it was randomly tripping and explained to her that all the gen 2 breakers will go bad due to manufacturer defect. Showed her that there’s one more left controlling dishwasher and explained that will go bad and recommended replacing. Tested my breaker I replaced and everything worked with no issues and 5 year warranty on breaker.
