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Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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I was supposed to get the footage of the camera and never did I’m still waiting
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Great job, wonderful attitude and very patient explaining all processes.
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The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
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Johnathon and Luis did a good job. They were a quick prompt and friendly.
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Really good guys, knowledgeable and friendly and professional.
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Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
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Arrived on job site; customer stated that the light switch controlling the back patio porch light was not working properly. Upon inspection, determined it was a smart switch that was continuously blinking and had failed. Customer confirmed that no other devices or circuits in the home were affected and that the switch was the only issue. Replaced the faulty switch with a customer-supplied device. Verified proper operation after installation. Provided the customer with options for adding surge protection. Customer is 100% happy and satisfied with today’s visit.
Customer called us out due to water heater not working for several months, performed whole home safety check to help identify the issue. Went over home safety check with customer to discuss identified hazards, however, a troubleshoot was needed in order to identify and repair power to water heater. During troubleshoot verified power at the panel was correct however there was no power at the water heater. After tracing out the circuit discovered a timer was on the circuit which was turned off, preventing power to the water heater. Bypassed the mechanical timer in order to restore power to the water heater and prevent this issue from reoccurring. Discuss the hazards and need to replace existing panel and overhead service, customer is going to talk with his wife and father and give us a call back to schedule a time for supervisor to come out and give an estimate for the project.
Cut drywall to access plumbing Cut out old washer box with the old valves Plumbing in a new box connecting to existing drain and water lines No drywall repair included 3 year parts and labor warranty
Arrived on the job site and the customer stated that one of the kitchen breakers was not working properly. I troubleshot the breaker and observed six blinks, indicating a faulty breaker. I informed the customer that Eaton dual-function breakers are currently on recall and that she had a total of four breakers that needed to be replaced. I replaced all four breakers, as shown in the photos attached to the forms. I also informed the customer that the replacements include a five-year warranty on parts and labor. The customer is 100% happy and satisfied with today’s visit.
Arrived on a ride-down job site where the customer requested the installation of two Tesla Wall Chargers. We will return tomorrow morning to complete the installation. The scope of work also includes installing a whole-home service protection device with a lifetime warranty, providing protection up to 108,000 amps. The Tesla Wall Chargers, including all wiring, connections, circuit runs, and breakers, will carry a five-year warranty. The customer is 100% happy and satisfied with today’s visit. Ran 2 dedicated 60 amp circuits from main panel across garage to separate locations and installed two Tesla EV chargers. Installed whole home surge protection on panel.
Microwave shorting out causing leaking voltage to the frame of microwave. When unplugged microwave there was no voltage. Explain to customer that the wiring inside his house has a bunch of shared neutrals and also neutrals piggyback off to grounds.
Client called regarding a backed-up sewer system. This is not the first occurrence of this issue. The client reported that other plumbers have previously addressed the problem. Approximately one year ago, during a similar backup, a plumber accessed the roof to cable the line and ran a camera inspection, which revealed the sewer pipe was compromised at the city connection. The homeowner contacted the city at that time, and although the city responded, no repairs were made. Last night, after a shower was used, the homeowner heard gurgling sounds in the bathrooms and suspected the sewer line was backing up again. This morning, the homeowner’s wife started a load of laundry before leaving the house. When the homeowner later went to use the bathroom, the master bathroom shower had overflowed, causing flooding in that bathroom. There are accessible cleanouts located at both the laundry and kitchen drains, but nothing directly into the mainline. The plan is to set up the cable machine in
Customer wanted quote on fixing service mast that has wires very close and about to touch and explained that we will only replace the whole thing if we work on it due to liability issues. Customer will give us a call back when he is ready for the work to be done. Quote is only good for 30 days.
Customer was having flickering lights and plugs not working properly. Explained to customer the only way I could figure out exactly what the issue was is by troubleshooting meter and panel. Left options for customer and she said she’ll have to think about the options. Explained to customer how important the options are to getting taking care of. Options good for 30 days.
Customer stated that she had to leave to an appointment and have to reset the call and come back Monday of next week
Replace 3 4” flickering can lights to 6” with baffles in kitchen Replace 5 light almond switches in master bathroom 5 year parts and labor warranty Replaced five broken switches in master bathroom in both toilet rooms and switch for sink. Removed three led trims and replaced with 6” led trims with new cans above kitchen island
Customer had a bad plug in living room that was stab locked and not feeding power out correctly. Replaced the plug and everything worked with no issues. Went through the circuit and replaced all the outlets due to them being stabbed locked. Customer was using iron originally which burnt the stab lock plug. We will only warrantee the circuit as long as he doesn’t use the iron and if he does use the iron there is no warranty on the circuit.
Warranty secure water lines adjust line set cover
Need a call back follow up January 7th
Customer wanted a quote on installing of the day plug, which would’ve been a dedicated circuit due to the bidet being heated. Left options and customer says that she will call back if she’s ready to move forward with work quote is only good for 30 days.
