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Overall Experience
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Overall Experience
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Alex arrived on time and quickly diagnosed the problem. He replaced the light switch and everything worked. He left the work area very clean.
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Marco did a great job today helping me install a new ceiling fan. He was prompt and completely explained all cost before he started the job.
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KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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I was supposed to get the footage of the camera and never did I’m still waiting
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Great job, wonderful attitude and very patient explaining all processes.
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The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
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Customer wanted a quote on running wire and installing transformer for landscape lighting. Customer is getting quotes from two other guys. Our quote is good for 30 days but I’m calling customer back next Thursday.
Customer wanted to get a quote on installing an interlock kit with an inlet for a generator. Explain the interlock kit gonna be specialty ordered and is not an easy piece to get. Explain to customer we will have to order the interlock kit today for it to be able to come in in time by Friday before the storm.
Troubleshoot and repair master bedroom circuit breaker tripping 1. Pull all city permits and inspection 2. Install overhead main electric service (lifetime warranty) 3. Install weatherproof first responders disconnect (lifetime warranty) 4. Install 200 amp main breaker panel in garage (lifetime warranty) 5. Install grounding system 6. Install whole home ultra surge protector - 108k amps protection (lifetime warranty) 7. Install AFCI and GFCI protection for all required circuits and locations 8. Install battery powered smoke detectors in bedrooms and smoke/CO detector in hallway *$220 charge from Oncor *Includes original troubleshoot at no charge Replaced 200 amp panel in garage and properly grounded it with ground rod and cold water bond. Replaced 200 amp overhead service and installed emergency responders disconnect by service. Installed whole home surge protection, battery smokes, and gfci protection in all required locations.
Customer called wanting to replace an FPE breaker with another customer supplied breaker. Informed customer about the history of these panels and why we don’t service them. Left options for replacement
Customer called about flickering lights as well as partial and complete power outages. Found hazardous Zinsco panel with all original equipment from 1963. Still awaiting approval for alternative payment option.
Need to set up a job return next Tuesday mid day for work
1. Install two pendant lights over kitchen island 2. Install small chandelier over master bathroom bathtub (AFCI/GFCI circuit) 3. Troubleshoot and repair guest bedroom closet light not working (includes replacing fixture with customer supplied fixture if needed) - Free 4. Install whole home surge protector - 108k amps protection (lifetime warranty w/ 75k coverage)
Arrived on the job site to review panel replacement solutions with the customer. Discussed replacing the electrical panel, updating the meter base, and bringing the system up to current NEC code requirements to pass City of Arlington inspections. The customer chose not to proceed with any solutions at this time other than the light fixture installation. Informed the customer that the quote is valid for 30 days and that financing options are available. Advised that he may call back if he decides to move forward with the work. Also confirmed that the installed closet light includes a five-year warranty. Customer is 100% satisfied with today’s visit.
Arrived to look at electrical equipment after homeowners had a panel replacement done with us and the electric bill has gone up continually since then. I was not able to determine anything drawing crazy high power and found no traces of heat mark or damage to any of the new equipment. All appliances seem to be running normally as they were before. Homeowner has oncor set to come do a study to determine if they can find any faults. Also advised to have the HVAC equipment looked at as the heat pump could be in emergency mode which can cause it to pull more power. Other option are to install a customer supplied energy monitoring system or perform a major troubleshoot and go through all the appliances and circuits.
Customer is selling home and one of the under cabinet lighting wasn’t working properly. Ended up bypassing the ballast and converting it to a led tube light. Customer is aware they have a 5yr warranty on the tube light and it is transferable to new homebuyers since he’s in the process of selling the home. He is 100% happy and satisfied with today’s visit
Customer called wanting power run to his separate office for a CNC machine as well s a dust collector with a spare circuit for future use. Customer also wanted another option for power in the garage for the same units. Left options for all work described as well as addressing the builder grade surge protector Marco@calltoptech.com 682-262-5759
Went onsite and put the system on hydrostatic test to get required video for city inspection.
Arrived on site and the customer stated that the vanity light switch in the master bathroom was not working properly. Performed minor troubleshooting and determined that the switch was not sending power to the switch leg when operated, indicating a faulty switch. Replaced the switch with a light almond single-pole switch. After replacement, the vanity light is operating properly. The customer was informed of the 5-year warranty covering parts and labor. Customer is 100% satisfied with today’s visit.
Arrived to look at a potential warranty for some outlets in the kitchen nook not operating. Through investigating found that the wire that supply’s power has a direct short underneath the house and is not accessible. Set weatherproof boxes from the dining plug where power was coming from originally and ran a new wire to the kitchen nook plug on the same exterior wall. Capped off the bad wire and turned circuit back on. Power is restored.
