I am a repeat customer because of the experience I received 2024. My recent experience was even better. My technician, Blake, came out swiftly and returned early on Monday to make sure the job was finished. He is knowledgeable of the field and was personable. I will definitely ask Blake to come out again to perform preventative maintenance next time.
Overall Experience
Quality
Price
Convenience
Blake performed a thorough inspection. I couldn’t make it to the inspection, so my realtor and my father were there. I especially appreciated that even after speaking with them, Blake still took the time to call me, talk through the estimates he provided, and answer all my questions. He really made sure I understood the issues and what work needs to be done. I don’t know anything about electrical systems, and Blake explained the concepts in a very clear manner.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Alex arrived on time and quickly diagnosed the problem. He replaced the light switch and everything worked. He left the work area very clean.
Overall Experience
Quality
Price
Convenience
Marco did a great job today helping me install a new ceiling fan. He was prompt and completely explained all cost before he started the job.
Overall Experience
Quality
Price
Convenience
KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
Overall Experience
Quality
Price
Convenience
Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
Overall Experience
Quality
Price
Convenience
I was supposed to get the footage of the camera and never did I’m still waiting
Overall Experience
Quality
Price
Convenience
Great job, wonderful attitude and very patient explaining all processes.
Overall Experience
Quality
Price
Convenience
Install customer supplied switch and replaced the other 3-way switch n the living room controlling ceiling fan light. Explained to customer he will get a warranty on the back switch but not the customer supplied one. Everything is working at this time and there are no issues.
Pull all city permits and inspection, install overhead main electric service (lifetime warranty), install weatherproof first responders disconnect next to meter as per current National Electric Code (lifetime warranty), install main breaker panel in garage (lifetime warranty), relocate pool circuits to main panel in garage (included at no charge), install grounding system, install whole home ultra surge protector - 108k amps protection as per National Electric Code (lifetime warranty), install customer supplied smoke detectors in bedrooms and hallways (free)
Customer called wanting to fix the kitchen countertop switch/GFCI combo controlling 3 other outlets, the dinette ceiling fan and the garage light not working, replacing a broken outlet in the back bedroom and installing a missing outlet in the front office. Home has aluminum wiring so all connections need to be of the correct type copper to aluminum connections. Left options for all work described. Will return on Monday 2/2 to discuss options after they gather other quotes
Customer has to talk with husband and get her other two quotes tomorrow and says that I can call her back on Wednesday and we can price match and look through the options. She just needed a hardwire car charger install for Tesla.
Customer getting with painting contractor to repair area and will let me know once quote comes in
Customer called about the kitchen overhead lights and under cabinet lights not working. Lights are controlled by two smart switches in the same double gang switch box. The front left bedroom ceiling fan light is not working but the smart switch has an indicator light that is on. Customer is waiting to hear back from her husband before proceeding with the repairs. Left option for troubleshooting. Informed customer that we do not supply smart switches only standard switches with troubleshoots but she said they may have extras somewhere.
Customer had a bad GFCI in the garage that was causing garage door not to work and front, back, and side HVAC plug to also not work. Explain to customer we will have to troubleshoot and replace all the outlets but for today we just replaced the GFCI and I’m coming back to replace the rest of the circuit so we don’t have issues in the future. When arrived found that when going through circuit there was stab locked outlets with very loose connections and dry rotted siliconed. Replaced all the outlets in the garage and all the outlets outside and wrapped wires on screws and silicone. Explained to customer stabbed locked outlets are a concern and if the outdoor outlets are like that then the indoor ones will be too and they will need to be addressed. Tested gfci out.et in garage and explained how it works and also explained what it does. There are no issues at this time and 5 year warranty on entire circuit other than internal wiring for the outdoor circuit.
Disconnect scheduled for 1/30 Friday at 9am will need meter release before reconnect Replaced indoor 200 amp panel in garage and properly grounded home with two ground rods and cold water bond. Replaced underground meterbase and installed slip sleeve. Installed whole home surge protection and emergency responders disconnect outside. Installed hardwired smokes in all required locations, and ran dedicated 20 amp circuit from panel to garage for 120 volt EV charger. Had minor damage done on recessed light went and got materials to fix issues.
Customer called wanting a new outlet installed. Installed outlet under two gang switch box in back right office using existing wiring. Tested and working fine. Customer is happy with the installation
Return the 31st on Saturday first thing in the morning. Customer just bought a house and is trying to figure out what he needs to do with the wiring. Explain to him there is a few different options as far as getting it taken care of, but since he is ripping the sheet rock off of the walls and the wiring is original with the 60s house There are a few different routes he could take. Explain to customer to get the rest of his quotes and to rip the rest of the sheet rock off and we will return the 31st and talk about what is the best solution.
1. Replace arc fault breaker due to it being bad and tripping randomly. It was controlling the middle office area between the 2 bedrooms. 2. Replace 60 amp breaker to 50 amp gfci due to who ever installed it being wrong. 5 year warranty on the 2 breakers and the gfci breaker replaced was feeding car charger and we will not warranty anything with the plug or the car charger hookup. Friday- afternoon return
Troubleshooting and repair plugs as needed. Customer had a cooktop and a vent hood that were not working and had no power. Opened up electrical panel and tested all Square D breakers, and everything was feeding power out. Pulled on all wires to make sure they were all properly connected to the breakers and found that the vent hood/cooktop wire was not connected to the actual breaker itself. Redo the connection and put inside breaker and everything cut on with no issues. Tested vent hood and cooktop and make sure there were no other loose connections in the electrical panel. Everything is working at this time. also explained how GFCI outlets and GFCI breakers work and how to test and reset. Also explain that the GFCI in the upstairs bathroom is protecting all the other bathrooms.
1. Troubleshoot and repair power loss to middle left bedroom closet pullchain fixture and 3 bedroom outlets 2. Replace 4 closet pullchain fixtures with customer supplied fixtures (1 included with troubleshoot 3. Troubleshoot and repair dinette 3 way switches not working properly (includes replacing switches) 4. Replace living room light bulbs (free)
Met inspector onsite and did not pass the final inspection due to ground system not meeting the minimum requirements when the home was not converted to pex and a permit wasn’t pulled. Since we took out permit for the yard line we had to bring the system up to code by installing a second ground rod and an additional whole home shut off at the city side of yard. Per inspector request attached photos to city permit and set up for re-inspection the get the permit closed out. Also while onsite backfilled the open trench.
