Marco did a great job today helping me install a new ceiling fan. He was prompt and completely explained all cost before he started the job.
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KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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I was supposed to get the footage of the camera and never did I’m still waiting
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Great job, wonderful attitude and very patient explaining all processes.
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The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
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Johnathon and Luis did a good job. They were a quick prompt and friendly.
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Really good guys, knowledgeable and friendly and professional.
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Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
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Perform electrical troubleshoot on a burnt outlet in the office entry area and was feeding all of the nook plugs. Explained that the breaker controlling circuit should have tripped way before that happened. We will only warranty the one plug to the left entry door and nothing else. Calling customer back next Monday to figure out how they will pay for upgrading. Everything is working at this time.
Homeowner had gotten approval from city to have the cooktop that we initially ran a circuit for but had disconnected in the attic for time being. Also found that the second surge was missing as last time the Sheetrock was not installed. Warrantied the breaker and installed surge protector to finish the installation.
Customer is saying we told him that the diagnostic would be free. Customer is refusing any quotes for repair
Arrived on site and performed a whole-home electrical safety inspection, walking the property and inspecting the entire electrical system. Upon opening the main electrical panel, it was observed that the home is equipped with a 100-amp main breaker panel, which is undersized and should be upgraded to 200 amps. The panel currently contains five 240-volt two-pole breakers, is fully maxed out with single-pole breakers, and has no capacity for additional circuits. Multiple code violations were identified within the panel, including an oversized AC breaker and feeder conductors that appear to be connected using a Polaris tap that may not be service-rated. A bare copper conductor is being used as a neutral, which should instead be properly sheathed and identified with white insulation or white tape, creating a safety concern. It was also noted that multiple neutrals and grounds are terminated under the same lug on the neutral bar, which is not permitted and must be corrected. No ground rod
Arrived on the job site and spoke with the customer, who stated that Vivint had previously installed a doorbell and powered it from a 120-volt outlet. The customer noticed that whenever the doorbell power supply was plugged in, the front entry lights stopped working. Upon inspection, I found that the GFCI protecting the Vivint outlet was not functioning. I also discovered a space heater plugged into a living room outlet. After opening the outlet, I found melted wiring, and the breaker had not tripped. The circuit was wired with 14-gauge conductors on a 20-amp breaker. I performed a standard troubleshooting procedure, replaced and re-spliced the damaged wiring inside the junction box, and replaced the 20-amp GE breaker with a 15-amp GE breaker to match the wire size. This circuit also supplies the Vivint doorbell. Additionally, I replaced all two-prong outlets with three-prong outlets and installed a GFCI at the beginning of the circuit to provide proper protection. The customer now ha
Perform electrical troubleshoot on a single circuit supplying switches and receptacles, identify fault within circuit, repair fault while repairing switches and other devices such as plugs and the breaker controlling circuit. Testing entire circuit, while making sure it is code-compliant. Does not include replacing or running new wires. 5 year warranty on entire circuit. Customer had stab locked outlets upstairs in the right bedroom with some burnt connections. Replaced all the plugs and one switch in that room and everything worked with no issues and also replace the tandem breaker controlling the circuit. We will only warranty the circuit as long as he does not use the window unit anymore. And if the window unit is being used, we cannot warranty it due to it using too much power. Explain how to run a dedicated circuit to window unit and it won’t be possible with the electrical panel. He has due to it being completely full. Gave options for a replacement and I’m calling back next Mond
Customer called wanting to install an outlet for his TV, separate kitchen lighting into two different switches with a dimmer and to install a floodlight above the garage door. Left options for with and without customer supplied dimmer switch. Applied 5% discount
Customer called about a power loss to kitchen outlets, dining room outlets and a few lights. Customer reset GFCI and restored power to the circuit. Informed customer that this was not a typical layout for a circuit. Customer declined any options at this time due to preparing for a new roof
Troubleshoot and repair issue with bedroom circuit burning up the outlet behind the bed. Found wires behind the outlet were twisted and burnt. Found many issues with main electric panel including improperly sized breakers. Installed GFCI outlet due to having an ungrounded circuit as well as replacing the 20 amp breaker with a 15 amp breaker. Circuit includes kitchen outlets as well. Informed customer that this may cause overloading the circuit as well as not being able to warranty the work due to the condition of the panel. Left options for panel replacement as well as replacing switches and outlets and installing AFCI/GFCI protection
Customer recently purchased a split unit AC for his garage and would like a circuit ran to it. Left options for new dedicated circuit from main electric panel or converting an existing unused landscape circuit via surface mounted conduit to the back of the garage. Marco@calltoptech.com (682) 262-5759
Arrived to look at various issues on the inspection report starting in the attic with the damaged wire. The homeowner has had new ductwork installed and the wires were a lot of it meets together is damaged and you can see that someone say the damage and installed ducting tape over the wires to try and cover it. Provided quote to remove damaged section of wire. Also found open splice box that needs coverplate. The burned up wire is in the outside A/C disconnect were a new equipment surge was installed and had burned up a connection. Also the outside disconnect is only rated for 30 amps and needs to be 35 to match the condenser rating which is located on front of unit. Provided quote to replace disconnect and equipment surge. Also found that multiple outlets that had open grounds from the kitchen remodel. The grounds are attached to the devices but are disconnected somewhere along the circuits. If unreachable can mark the outlet with no equipment ground sticker or would have to run new w
Today we performed a minor troubleshoot for no power to kitchen counter top plugs. Upon observation and talking with Joseph there were multiple areas of the house having serious electrical issues (smoking, burn marks, and random power loss). Findings: the GFCI controlling the kitchen counter top plugs was fried and discolored from overheating. Upon inspection of the panel there was severe discoloration on the bus bar. Also Joseph has a challenger panel which is known for fires, failure, and damage to high dollar equipment such as HVAC systems, Ovens, computers, and other equipment. To make home safe an electrical system upgrade is required. Electrician Kevin Jackson and supervisor and master electrician Marco are coming back out tomorrow 12/31 to address these urgent hazards with solutions Replaced every switch and every outlet in the entire home replaced panel meter base and added grounding also walked with the customer to comfirm the function of every outlet. Customer was not ho
Met inspector onsite and passed the final inspection. Let pro source know they are good to get going on the back fill. Customer preference mounded at tunnel entrance.
1. Remove burnt out master bedroom ceiling fan 2. Assemble and install new ceiling fan 3. Install customer supplied attic pullchain fixture (free) 4. Install metal fan rated pancake junction box Tested and all working fine. Discussed replacing the original breaker box as well. Customer is happy with the installation
Perform electrical troubleshoot on a single circuit supplying switches and receptacles, identify fault within circuit, repair fault while repairing switches and other devices such as plugs and the breaker controlling circuit. Testing entire circuit, while making sure it is code-compliant. Does not include replacing or running new wires. 5 year warranty on entire circuit. Replace the front door, back door, side, HVAC, garage plugs. Customer was having a GFCI in the garage trip that was controlling a fridge and also tied into tankless water heater. Explain to customer the fridge could potentially be going bad and that the electrical is now updated and has no issues so if it trips again, there will be an issue with things that they’re plugging in or the fridge. Everything is working at this time and there are no issues and we had fridge plugged into GFCI for at least 30 minutes and it did not trip.
