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Alex arrived on time and quickly diagnosed the problem. He replaced the light switch and everything worked. He left the work area very clean.
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Marco did a great job today helping me install a new ceiling fan. He was prompt and completely explained all cost before he started the job.
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KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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I was supposed to get the footage of the camera and never did I’m still waiting
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Great job, wonderful attitude and very patient explaining all processes.
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The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
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Pull all city permits and inspection, replace meter base (lifetime warranty), install weatherproof first responders disconnect (lifetime warranty), install main breaker panel in garage (lifetime warranty), install grounding system, install whole home surge protector - 108k amps protection (lifetime warranty), install customer supplied battery powered smoke detectors in second floor hallway (smoke/CO) and on the first floor (smoke/CO) - Free Run new 240 volt 30 amp circuit from main electric panel to attic for new elevator, install disconnect switch with 6’ whip for elevator, remove 3 gang junction box where elevator will be placed and relocate to front entry closet, relocate outlet where elevator will be placed via cutting access to closed off area under stairs and put back sheetrock, install blank cover plates on old switch and outlet junction boxes *Does not include sheetrock repair *May require having to cut hedge in front of the meter and disconnect Replaced 200 amp panel in g
Customers are just now moving into the house and had a hole in the wall where range would typically go. I said live wire. Did not find any live wire in the hole. Left different options of getting different areas taken care of. I’m calling customer back next Wednesday around 12
Arrived on site and spoke with the customer, who requested replacement of the transformer/driver for the under-cabinet lighting. Performed a minor diagnostic, which included accessing the attic, reworking the driver connections, and verifying proper operation of the existing under-cabinet fluorescent lighting. Advised the customer that the current fluorescent fixtures generate excessive heat and recommended upgrading to LED strip lighting for improved efficiency, longevity, and safety. Completed a safety evaluation throughout the home. The customer stated that he previously replaced the main panel and meter base and completed a whole-home device upgrade with new white tamper-resistant outlets and switches. Some AFCI protection is currently installed in the panel. Noted that the home does not have any smoke detectors installed. The residence is a two-bedroom home and requires two battery-operated smoke detectors in the bedrooms and one combination smoke/carbon monoxide detector in the
Customer called wanting to install outlets for bidets, installing an outlet for power to a garage door keypad, installing a video floodlight and replacing the smoke detectors. Left options for all work described marco@calltoptech.com 682-262-5759
Customer called about a power loss to several circuits. Informed customer that several breakers were tripped and that we would need to perform a troubleshoot. We are unable to warranty any work due to the age of the panel and condition of the main electric system. Informed customer that the system is extremely old and already overloaded. Left options for replacement as well as troubleshooting the circuits
Arrived on job site; customer stated that the breaker controlling the refrigerator was not working properly. During diagnostics, found that the breaker was a Gen 2 dual-function 20-amp CH breaker, which is on recall and known to fail prematurely. Also noted that the customer has four additional dual-function breakers that are not the updated Gen 6 breakers with the “TL” symbol. Explained to the customer that these breakers should be replaced, as failures typically occur in a domino effect and there is no way to predict how long the remaining breakers will last. Provided multiple replacement options, including full breaker replacement and a temporary solution. Customer did not want to go with supervisor pricing at this time, so a last-resort option was offered: contacting Eaton directly to obtain four replacement breakers under warranty. These breakers will be installed at the customer-supplied rate of $110 per breaker. Customer will call back once the breakers arrive on site to procee
Perform electrical troubleshoot on a single circuit supplying switches and receptacles, identify fault within circuit, repair fault while repairing switches and other devices such as plugs and the breaker controlling circuit. Testing entire circuit, while making sure it is code-compliant. Does not include replacing or running new wires. 5 year warranty on entire circuit. Customer had GFCI outlet under microwave hidden behind spices that was tripped, causing the plug to the left on the countertop and the cooktop outlet to not work. Replace the GFCI and explain exactly how it works and how to trip and reset explain to customer, overloading and short-circuiting and what the GFCI and breakers do to protect the electricity. Explain to customer if they keep using two appliances, such as their toaster and their espresso machine we will not warranty circuit due to it being too much power. Explain the breakers should be tripping in highly recommended replacing electrical panel due to it being a
The breaker had tripped and was improperly reset resulting in no power to the unit. Reset the breaker and had the homeowner charge the vehicle and found no issue. Showed them how to reset the breaker if it happens again and if it gets reset and does not power back on to call us back out.
Installing 2 wires for 2 can lights in the kitchen and stealing power from existing can lights. Replace master bathroom gfci outlet. And repairing exposed wire above junction box for ac unit.
We are returning Friday 1/16 first call to add a cs bath fan and run switch leg
Customer had a fire in the garage. Left quotes for panel replacement, device replacement and smoke detector replacement. We will be awaiting a response from the insurance company
Arrived on site, and the customer requested a dedicated circuit for a bidet installation. After reviewing the bidet specifications, it was noted that it requires a maximum of 16 amps on a dedicated circuit; therefore, a 20-amp circuit was recommended. The customer currently has one bidet for the guest restroom and is considering adding a second bidet in the master bathroom in the future. Three solution options were provided: • Basic solution: Install a dedicated 20-amp circuit with a GFCI outlet for the guest bathroom. • Deluxe solution: Install a dedicated 20-amp circuit with a GFCI outlet for the master bathroom. • Optimum solution: Install dedicated 20-amp circuits for both bathrooms using tandem breakers and GFCI outlets. The customer requested time to discuss the options with his wife and will call back to move forward. A follow-up call will be made tomorrow. The customer was 100% happy and satisfied with today’s visit.
Arrived on site and the customer stated that the hallway smoke detector was overheating and producing a strong burning odor. Replaced the existing unit with a new hardwired BRK smoke detector featuring a sealed 10-year battery and a 10-year manufacturer warranty. Performed a full home safety evaluation and observed that the electrical panel was located inside a closet, outdated, and not up to current code. Provided a solution to relocate and replace the panel to an exterior location and bring the entire electrical system up to current city code requirements to pass permit inspection. Scheduled to return on Thursday to complete the work, which includes relocating the main breaker panel to the exterior, extending existing conductors, installing AFCI protection for bedroom circuits, adding whole-home surge protection, replacing the meter base with a slip riser, installing a complete grounding system (ground rod and cold-water bond), upgrading unprotected wet locations with GFCI protecti
Troubleshoot and repair kitchen light switch controlling overhead light and sink light not working properly, includes replacing the 3 smart switches and correcting all connections in the junction box and repairing connections in living room switch box. Found incorrect splices copper and aluminum connections in kitchen 3 gang junction box. Replaced 3 smart switches with standard switches, made correct copper to aluminum pigtails. Kitchen lights are not working properly with newer wiring indicating an attic junction box with loose connections. Lights also have no junction boxes. Informed customer that there needs to be junction boxes installed in order to safely connect the lights fixtures. Also discussed making the correct type copper to aluminum connections throughout the rest of the home. Left options for all work described including adding AFCI protection (required as per code with pigtails), surge protection and a new circuit to the back patio
