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Overall Experience
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Overall Experience
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Alex arrived on time and quickly diagnosed the problem. He replaced the light switch and everything worked. He left the work area very clean.
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Marco did a great job today helping me install a new ceiling fan. He was prompt and completely explained all cost before he started the job.
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KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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I was supposed to get the footage of the camera and never did I’m still waiting
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Great job, wonderful attitude and very patient explaining all processes.
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The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
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Customer called about over voltage at some outlets and under voltage at others. Arcing can be heard inside the meter base. Opened main electric panel check voltages. Found issue is intermittent. Home currently has original meter base with a Federal Pacific panel in the master bedroom closet as well as an older QO panel next to the meter. Feeder wires are double lugged inside the meter base and burning up. 1. Pull all city permits and inspection 2. Replace burnt up meter base (lifetime warranty) 3. Relocate all circuits to outside next to meter and condense into 1 panel 4. Install weatherproof 200 amp main breaker next to meter (lifetime warranty) 5. Install grounding system 6. Install whole home surge protector - 108k amps protection (lifetime warranty) 7. Install GFCI protection for all required wet locations 8. Install customer supplied battery powered bluetooth interconnected smoke detectors in bedrooms and hallways (Free) Marco@calltoptech.com 682-262-5759 Replaced and reloca
1. Install copper to aluminum pigtails throughout the home 2. Replace all devices (switches, outlets, GFCIs, etc) 3. Install AFCI/GFCI protection for all required circuits and locations 4. Move kitchen light switch to living room (back to back) 5. Install GFCI outlet and weatherproof box on front of home using existing circuit (back to back) 6. Add double outlet box in hall bathroom using existing wiring (free) 7. Add double outlet box behind furniture in living room using existing wiring (free) 8. Run new dedicated 20 amp circuit to kitchen countertop (right of sink) 9. Pull all city permits and inspection 10. Install overhead main electric service (lifetime warranty) 11. Install weatherproof first responders disconnect next to meter (lifetime warranty) 12. Install main breaker panel in garage (lifetime warranty) 13. Install whole home grounding system 14. Install whole home surge protector - 108k amps protection (lifetime warranty) 15. Install 110 volt hardwired and interconnected
Inspection for entire house for buyer Kathryn. Found that the electrical panel was in FPE which stands for federal pacific electric and explained that it is a hazard and needs to be replaced. Found that the house was not grounded outside, but all the individual wires had a ground and they were copper. Found no GFCI protection nor AFCI protection. Found that ac unit has a FPE disconnect that will need to be replaced. Kathryn was not home and was talking to the realtor and Kathryn’s dad. Gave different options and tried to set up a time to come out and go over everything and explained pros and cons about the electrical upgrades and changes.
Inspector finalize the inspection in the city portal and emailed copy of pass report to homeowner.
Troubleshoot and repair burnt up GFCI outlet in master bathroom feeding the other bathroom outlets
Testing power and connections in entire panel and meter base. Customer had an issue with half power going to house and explain exactly how power works coming into panel and meter and from the power company and explained how the electricity works and how it feeds power into certain areas and what to do when problem happens again. Encore already fixed connections once and did a troubleshoot to verify everything was working fine and found that the power coming in was 107 on each leg and 214 V hot hot. Cut seal after calling cut meter seal from encore and found that it was the line side coming into the house from encore and reported the outage. Told customers I would not recommend using anything in the house until voltage is fixed.
Customer wanted a quote on running wire to the upstairs and cutting sheet rock 10 foot away from the panel and going from the first story to the second story. We would have to install two arc fall breakers and run wire up the walls. Customer got two different quotes one for 995 and the other around 1200. Explain to customer we will not be able to price match due to that not being apples to apples. Explained our warranty and our insurance and the liability and reviews. Explained the difference of our price compared to others.
City offices are not open today due to weather so the final inspection will need to be rescheduled.
Customer had a bathroom remodel about a month ago and his bathroom outlets and front and back door plug were not working properly. Found out there were multiple issues with the circuit due to the remodel and multiple wires on the circuit that shouldn’t have been there. Explain to customer it does need to be addressed Because the wiring is incorrect. Found a junction box in the attic face down towards the ceiling that I had to pry off of the stud and it had bad connections and inside junction box which were causing the outlets to not work. Explain to customer, we will not warrantee any of this work and only redo all the wiring feeding the bathroom. The reason we will not warranty is due to miswiring and open spices in attic. Everything is working at this time. 1. Run conduit on outside of electrical panel to the attic 2. Run dedicated circuit for bidet plug 3. Run dedicated circuit for towel warmer 4. Rerun bathroom counter top plug x3 drops 5. Move/ rerun 3 can trim switch leg 6. Move
1. Install outlet in movie room from attic and run 5 ft of conduit for tv 2. Drop wire down for tv with existing outlet 3. Drop wire down from switch in master bath for towel warmer 4. Install GFCI protection for outlet 5. Drop wire down from switch in master bath beside sink 6. Install GFCI protection for outlet *5 year warranty* Friday at 8
1. Replace 200 amp electrical panel (lifetime warranty) 2. Replace 200 amp electrical meter base (lifetime warranty) 3. Install 200 amp shut off disconnect (lifetime warranty) 4. Install cold water ground for copper water lines 5. Install copper ground rod 6. City permit and inspection 7. Install 5 GFCI outlet in wet locations 8. Install whole home surge protection (lifetime warranty) 9. Install 50 amp inlet outside for generator 10. Run wire to inlet for generator 11. Install interlock kit on panel for generator *$220 charge from oncore* *5 year minimum on everything* Disconnect- 9:00 Reconnect- 2:00 Friday
Arrived on the job site. The customer stated that two dual-function breakers in the Cutler-Hammer panel were not working properly. Replaced the dual-function breakers for the garbage disposal and washing machine, which carry a five-year warranty. Also replaced the ceiling fan in the upstairs bedroom on the far left. The customer understands that there is a five-year warranty on the installation and connections, but not on the ceiling fan itself. The customer is 100% happy and satisfied with today’s visit.
Installed customer supplied smoke detectors.
Perform electrical troubleshoot on a single circuit supplying switches and receptacles, identify fault within circuit, repair fault while repairing switches and other devices such as plugs and the breaker controlling circuit. Testing entire circuit, while making sure it is code-compliant. Does not include replacing or running new wires. 5 year warranty on entire circuit. Customer had a whole home, rewire done a while back and that was done by previous homeowners. He had a circuit tripping and blowing a breaker. Found under the house that there was multiple junction boxes controlling multiple areas in the downstairs living room and dining room. Found loose connections and tight and fixed and repaired connections. Found a plug that was shorting out on a ground wire in the nook area. Replaced and everything cut on with no issues and also replaced the breaker controlling Circuit. Five-year warranty on the circuit unless customer keeps using toaster, ovens, and coffee makers on the circuit.
Arrived on site. The customer stated that he had two customer-supplied breakers he wanted replaced due to the Eaton dual-function recall. He had already replaced the remaining recalled breakers, and these were the final two. Both breakers were replaced successfully and are operating properly. The customer is completely satisfied with the work. A five-year warranty applies to the workmanship and connections; the breakers themselves are not covered under warranty.
