I called and set an appointment. Marco showed up in less than 2 hours, found our issue and and repaired our electrical.
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I am a repeat customer because of the experience I received 2024. My recent experience was even better. My technician, Blake, came out swiftly and returned early on Monday to make sure the job was finished. He is knowledgeable of the field and was personable. I will definitely ask Blake to come out again to perform preventative maintenance next time.
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Blake performed a thorough inspection. I couldn’t make it to the inspection, so my realtor and my father were there. I especially appreciated that even after speaking with them, Blake still took the time to call me, talk through the estimates he provided, and answer all my questions. He really made sure I understood the issues and what work needs to be done. I don’t know anything about electrical systems, and Blake explained the concepts in a very clear manner.
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Alex arrived on time and quickly diagnosed the problem. He replaced the light switch and everything worked. He left the work area very clean.
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Marco did a great job today helping me install a new ceiling fan. He was prompt and completely explained all cost before he started the job.
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KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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I was supposed to get the footage of the camera and never did I’m still waiting
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Inspection had to postpone until Friday as the hydrostatic test was dropping due to testing the whole home. Warranty return scheduled for tomorrow morning for additional test port to be installed so can perform a isolated hydrostatic test to get permit closed out.
Customer has a ceiling fan that is wired up with a constant high at 24 seven and wanted to see about adding a switch leg for ceiling fan. Gave options for running wire and talked with Marco on discounts for job. Quote is good for 30 days.
1. Testing and doing amp draws on sub panel and main panel to figure out the exact load of furnace 1. Replace 200 amp electrical panel (lifetime warranty) (per city) 2. Replace 200 amp meter base (lifetime warranty) (per city) 3. Install 200 amp disconnect (lifetime warranty) (per city) 4. Install whole home surge protection (lifetime warranty) (per city) 5. City permit and inspection 6. Installing copper ground rod 7. Installing cold water ground for copper lines 8. Install battery smoke detectors (customer supplied) 9. Install 2 new 60 amp disconnects for furnace 10. Rerun 1 new circuits for electric furnace 11. Add 4 plugs in eve and on patio 12. Repair plug in driveway *$220 from oncore for disconnect and reconnect* *minimum 5 year warranty on everything* Disconnect at 9 and 2
Customer had circuit upstairs, not working properly and found that the first plug that I worked on was bad and melted and burnt and stab locked. Explain to customer that if the master bedroom, plugs and switches are stab blocked in the entire house of sky blocked, which are going to keep causing issues such as burning wires and melting wires, and the breakers are not recognizing that due to that being an old GE then breaker panel. Replaced the plug in the master bedroom to the left and everything worked with no issues and explain. He will get a five year warranty only on those two plugs on that wall. gave options for repairing everything else and explained how everything works.
Installed fan rated junction box in back left bedroom. Customer is happy with the installation *customer will install the new ceiling fan himself * found multiple safety issues throughout the home. Customer declined any options for repairs at this time
Customer called wanting repairs done to the circuit feeding the microwave, front living area and second floor front bedroom outlets, fixing exposed wiring for a water heater, rewiring the master bedroom ceiling fan, running a dedicated circuit to the microwave and addressing the original breaker box. Left options for all work described. Will return on 2/3 afternoon to discuss options with her boyfriend as well. Marco@calltoptech.com 682-262-5759
Arrived onsite to hydrostatic the line for city inspector and sent photos per his request to pass the final inspection. Scheduled crew to return for backfill.
Customer called after having a breaker tripping going from the living room TV outlet to the fireplace blower shorted out. Found an inaccessible junction box mounted behind the fireplace had a short in it. Eliminated that junction box and installed a junction box where the wire came into the fireplace cut out. Ran circuit extension from new junction box to the fireplace. Checked voltage and all normal readings. Fireplace company will install connector on new wiring for replacement blower. Customer is happy with the repair
Install customer supplied switch and replaced the other 3-way switch n the living room controlling ceiling fan light. Explained to customer he will get a warranty on the back switch but not the customer supplied one. Everything is working at this time and there are no issues.
Pull all city permits and inspection, install overhead main electric service (lifetime warranty), install weatherproof first responders disconnect next to meter as per current National Electric Code (lifetime warranty), install main breaker panel in garage (lifetime warranty), relocate pool circuits to main panel in garage (included at no charge), install grounding system, install whole home ultra surge protector - 108k amps protection as per National Electric Code (lifetime warranty), install customer supplied smoke detectors in bedrooms and hallways (free)
Customer called wanting to fix the kitchen countertop switch/GFCI combo controlling 3 other outlets, the dinette ceiling fan and the garage light not working, replacing a broken outlet in the back bedroom and installing a missing outlet in the front office. Home has aluminum wiring so all connections need to be of the correct type copper to aluminum connections. Left options for all work described. Will return on Monday 2/2 to discuss options after they gather other quotes
Customer has to talk with husband and get her other two quotes tomorrow and says that I can call her back on Wednesday and we can price match and look through the options. She just needed a hardwire car charger install for Tesla.
Customer getting with painting contractor to repair area and will let me know once quote comes in
Customer called about the kitchen overhead lights and under cabinet lights not working. Lights are controlled by two smart switches in the same double gang switch box. The front left bedroom ceiling fan light is not working but the smart switch has an indicator light that is on. Customer is waiting to hear back from her husband before proceeding with the repairs. Left option for troubleshooting. Informed customer that we do not supply smart switches only standard switches with troubleshoots but she said they may have extras somewhere.
Customer had a bad GFCI in the garage that was causing garage door not to work and front, back, and side HVAC plug to also not work. Explain to customer we will have to troubleshoot and replace all the outlets but for today we just replaced the GFCI and I’m coming back to replace the rest of the circuit so we don’t have issues in the future. When arrived found that when going through circuit there was stab locked outlets with very loose connections and dry rotted siliconed. Replaced all the outlets in the garage and all the outlets outside and wrapped wires on screws and silicone. Explained to customer stabbed locked outlets are a concern and if the outdoor outlets are like that then the indoor ones will be too and they will need to be addressed. Tested gfci out.et in garage and explained how it works and also explained what it does. There are no issues at this time and 5 year warranty on entire circuit other than internal wiring for the outdoor circuit.
