Really good guys, knowledgeable and friendly and professional.
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Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
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Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
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Great tech, informed provided detailed information BUT.....your price is way too high for the work being quoted
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Blake was awesome!!!! So friendly and patient with all my dumb questions. I will definitely be calling on TopTech again.
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Blaike was extremely nice, professional, and very informative!
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- remove face plate for main bath shower valve and look into wall to try to figure out what is causing the leak Was unable to remove faceplate so I let customer know we could cut a hole behind valve however we are not liable for drywall damage or repair Preform shower pan test on main bath shower due to potential leak on one piece pan. ** if test fails pricing will be given for repairs needed ** Will return 2 to 5 tomorrow to perform shower pan test Performed pan test also tested drain No leaks occurred during the process. Let homeowner know that the seal around the shower itself and around the seat does not look good. That is most likely the issue if not the seat itself. She will need to contact the tile guy to do that work.
Arrived on the job site. Customer requested that we return to rewrap a total of 18 outlets throughout the home. He also noted that two outlets were clogged with paint in the prong openings; we will be replacing those with white, tamper-resistant duplex outlets. As part of the agreed-upon solutions, we also capped off the floor outlet, traced the circuit back to its source, capped it off there, and removed the floor outlet entirely so the customer can install carpet. That portion of the work has already been completed. Hector will be returning later today to complete the outlet rewrapping and replace the two paint-clogged outlets. Customer is 100% happy and satisfied with today’s visit. Once all work is completed, the customer will receive a five-year warranty on all rewrapped outlets (coverage applies to the connections, not the devices themselves), a five-year warranty on the two replaced outlets, and a five-year warranty on the floor-outlet disconnection. Customer is fully satisfi
Arrived to warranty the patio heaters as two trip after 2-4 hours of operation. Called infra tech technical support line at 8004219455 to troubleshoot the issue and they determined the issue to be the breaker overheating from where the SSDR box is located in the attic. They are shipping two new breakers as well as two additional heat dissipation units to install in the box. As well on return with heating elements turned off can check resistance on the heat elements for 19 ohms. In the garage the hardwired GM charger is on a 50 amp breaker and needs to be installed on a two pole 60 as they do not have variable amp selection. Will install a square d QO60.
Arrived on the job site, and the customer stated that he wanted to install a portable generator. I assessed the project by inspecting the panel, the disconnect, and all components involved. I provided a quote for installing a 50-amp inlet box, and the customer will be supplying the transfer switch. We will return to hardwire the transfer switch to the designated circuits, install the inlet box, and ensure the generator operates correctly. The customer is 100% satisfied with today’s visit and understands that we will return on December 17th to complete the work. Installed customer supplied manual generator transfer switch next to panel and wired in multiple circuits of customers choosing. Ran 50 amp circuit to outside for generator inlet on side of home.
Arrived on the job site and the customer stated that the timer for the Eve outlets was not working properly. Upon inspection, I confirmed the timer was receiving power, but it was not sending power out to the load side. Performed a full troubleshoot, removed the timer, and temporarily bypassed it. All Christmas lights turned on, confirming the issue was either with the timer itself or its installation. I also noticed the circuit was not GFCI protected. I provided pricing and then installed a 2-gang cut-in box, added a GFCI outlet to properly protect the circuit, and rewired the timer. Everything is now operating correctly. Additionally, I replaced the GFCI by the outdoor kitchen in the backyard, which is functioning properly. I also replaced the two-pole 50-amp breaker for the oven in the main panel. The original breaker was a Cutler-Hammer BR; it was replaced with a Siemens 50-amp breaker, which is UL-listed and appropriate for the Siemens panel. All work performed—excluding the ti
1. Run 65ft of #6 wire to sub panel 2. Install 60 amp sub panel 3. Install breakers with 3 dedicated circuits 4. Install ground rod copper *minimum 5 year warranty on everything*
Arrived to look at issue with the video camera not operating. Found that the voltage was at the fixture and correct. Customer had replacement fixture onsite so installed the new on in its place and they are now operational again.
- attempt to restore flow to main sewer line due to whole home stoppage currently. Customer watched as I ran cable from the cleanout to the street it was binding up very hard indicating a bigger issue. Did explain to homeowner that a camera inspection on sewer is needed to figure out why this is happening and how we need to solve the issue. Customer doesn’t want to proceed with inspection currently due to him having a friend who will run a camera for him. Restored flow currently No warranty on cable.
Replaced gfci in the backyard beside pool equipment coming out of control panel that was controlling pool lights due to it tripping. Found that the gfci was not sealed properly and tripping before 60ms but also found a couple of bad pool lights out of 7 or 8. Explained I can troubleshoot and go through circuit and find why it is tripping but also explained that it is most likely a bad light and that there are multiple boxes to go through and troubleshoot. Customer wants to get her pool lady out to see if she can just replace the lights and then see if it keeps happening. Explained the gfci is tripping for a reason and is doing its job and if we come back we will automatically go straight to troubleshooting. Explained to customer we do not work on control panel for sump pump.
Upon arrival customer directs me to the water leak in front yard. Advised customer about replacement. Supervisor showed up to quote work. No work authorized at this time.
- attempt to restore flow due to complete blockage on sewer yard line. - preform camera inspection on main sewer line. Mark and locate any issues found. ** solutions will be given for issues if on customers side ** Found break and root intrusion in customers yard, also found multiple root intrusions on clay under street ( city said they will replace the piping under street however customer is responsible for anything before the curb )
Customer had a bad GFCI in the garage behind a fridge that would not reset controlling his front door plug and back door plug. Explain to customer how GFCI works and what it does and that Christmas lights will trip a GFCI if they’re not sealed properly. Explain to customer if we had to come back out we will Have to do more troubleshooting on the other outlets. Blake@calltoptech.com
Customer had a bad art fault, breaker in electrical panel and explained that this is a bigger issue and that the plugs are most likely bad and stab locked. Explain that replacing the breakers in the electrical panel is what the customer should do and customers want to hold off for now. Replace the breaker controlling the upstairs bedroom and everything cut on and everything worked with no issues. If we have to come back out, we will automatically start troubleshooting the outlets. Everything is working at this time.
