KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Overall Experience
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Overall Experience
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Overall Experience
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Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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I was supposed to get the footage of the camera and never did I’m still waiting
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Great job, wonderful attitude and very patient explaining all processes.
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The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
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Johnathon and Luis did a good job. They were a quick prompt and friendly.
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Really good guys, knowledgeable and friendly and professional.
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Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
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Overall Experience
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Customer had no power in garage, feeding outlets and garage door. Explain to customer we do not know where the issue is or what the issue is and that it could be a bad GFCI or a bad breaker or a bad connection. Explain to customer I will have to go through the whole entire circuit and start by opening up the electrical panel and testing for voltage on all breakers and then the GFCI and possibly replace the GFCI and customer declined on the price today due to it being too high.
Arrived on job site; the customer stated that he was turning breakers on and off while attempting to replace a part in the upstairs bedroom ceiling fan. While identifying which breaker controlled the fan, one breaker failed to reset and would not turn back on, indicating a failed breaker. I informed the customer that, due to the age of the electrical panel, it is common for breakers to fail when tripped or reset, and this can potentially create a domino effect with other breakers. I explained that the long-term solutions would be either replacing the affected breakers or replacing the panel. The customer requested options for breaker replacement as well as smoke detector replacement. For now, I replaced the failed breaker using a customer-supplied breaker, and all affected circuits are operating properly. One breaker shown turned off in the panel photos remains off because the customer is still working on the ceiling fan. I advised the customer that estimates for breaker replacement
Pulled and re set 2 toilets. Repaired guest bath flange with new flange. Ensured both toilets are securely set and caulked. Job complete. Paid with good leap
1. Replace 200 amp overhead service (lifetime warranty) 2. Install 200 amp disconnect (lifetime warranty) 3. Separate neutrals and grounds 4. Install whole home surge protection 108k amps protection (lifetime warranty) 5. Replace 200 amp panel due to height of panel being 7.1ft (lifetime warranty) 6. Install grounding system (free ground rod) 7. Pull all city permits and inspection 8. Install 110 volt hardwired and interconnected smoke detectors in bedrooms and hallway with 10 year sealed battery backup *$220 for disconnect and reconnect* *minimum 5 year warranty only everything*
Returning tomorrow to handle the hazards and issues with electrical system.
Arrived on job site; customer stated that multiple outlets on the same circuit were not working. Performed a standard troubleshoot of the two upstairs bedrooms and identified that the bedroom located to the left at the top of the stairs was affected. Removed the outlets and confirmed zero power. Accessed the attic, traced the wiring, and found the circuit feeding a single outlet in the back bedroom. The outlet located immediately to the right upon entering that room was not feeding through properly. Re-spliced and reconnected the wiring at that outlet, restoring power to the entire circuit. Customer also mentioned having three “smart outlets,” which were determined to be smart thermostats requiring a C wire. Informed the customer that this work falls under HVAC and would require an HVAC technician. Discounted the standard troubleshoot since all outlets were not replaced and the issue was resolved through repair. The outlet in the far bedroom, located in the middle of the home, carrie
Arrived for a non-technician warranty for the pool vacuum tripping the gfci and breaker. The back porch gfci is operating properly under load from the satellite but when the pool cleaner gets plugged in it immediately trips. Had homeowner plug the device into a different gfci circuit to verify that the device is operational and does not have a fault and when plugged in the the other circuit it tripped immediately letting us know that the pool cleaner has a fault and needs to be repaired or replaced. Also while there provided a quote to install a outlet on the back porch wall for a tv utilizing power from the master bedroom outlet on the interior side of the wall.
Provided photos of completed work to city inspector per her request and passed the final inspector. Will have technician backfill hole by end of day today.
Inspector went onsite and passed the final inspection. Will have technician backfill hole by end of day today.
Met inspector onsite and performed hydrostatic test. Have technician going onsite to install concrete around band, backfill, and provide photographs for inspector to finalize the inspection.
Met inspector and homeowner onsite to pass the final inspection.
Rhythm -power company Next Tuesday -disconnect @9-2 1. Run power from main house 2. Run conduit under slab 3. Install 100 amp sub panel (at later date) 4. Install ground rod at sub panel 5. Replace 225 amp electrical panel (lifetime warranty) 6. Install 200 meter base (lifetime warranty) 7. Install ground rod for main house 8. Install whole home surge (lifetime warranty) 9. City permit and inspection 10. Install 225 amp disconnect (lifetime warranty)
