KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Overall Experience
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Overall Experience
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Overall Experience
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Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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I was supposed to get the footage of the camera and never did I’m still waiting
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Great job, wonderful attitude and very patient explaining all processes.
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The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
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Johnathon and Luis did a good job. They were a quick prompt and friendly.
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Really good guys, knowledgeable and friendly and professional.
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Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
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Returning tomorrow to handle the hazards and issues with electrical system.
Arrived on job site; customer stated that multiple outlets on the same circuit were not working. Performed a standard troubleshoot of the two upstairs bedrooms and identified that the bedroom located to the left at the top of the stairs was affected. Removed the outlets and confirmed zero power. Accessed the attic, traced the wiring, and found the circuit feeding a single outlet in the back bedroom. The outlet located immediately to the right upon entering that room was not feeding through properly. Re-spliced and reconnected the wiring at that outlet, restoring power to the entire circuit. Customer also mentioned having three “smart outlets,” which were determined to be smart thermostats requiring a C wire. Informed the customer that this work falls under HVAC and would require an HVAC technician. Discounted the standard troubleshoot since all outlets were not replaced and the issue was resolved through repair. The outlet in the far bedroom, located in the middle of the home, carrie
Arrived for a non-technician warranty for the pool vacuum tripping the gfci and breaker. The back porch gfci is operating properly under load from the satellite but when the pool cleaner gets plugged in it immediately trips. Had homeowner plug the device into a different gfci circuit to verify that the device is operational and does not have a fault and when plugged in the the other circuit it tripped immediately letting us know that the pool cleaner has a fault and needs to be repaired or replaced. Also while there provided a quote to install a outlet on the back porch wall for a tv utilizing power from the master bedroom outlet on the interior side of the wall.
Provided photos of completed work to city inspector per her request and passed the final inspector. Will have technician backfill hole by end of day today.
Inspector went onsite and passed the final inspection. Will have technician backfill hole by end of day today.
Met inspector onsite and performed hydrostatic test. Have technician going onsite to install concrete around band, backfill, and provide photographs for inspector to finalize the inspection.
Met inspector and homeowner onsite to pass the final inspection.
Rhythm -power company Next Tuesday -disconnect @9-2 1. Run power from main house 2. Run conduit under slab 3. Install 100 amp sub panel (at later date) 4. Install ground rod at sub panel 5. Replace 225 amp electrical panel (lifetime warranty) 6. Install 200 meter base (lifetime warranty) 7. Install ground rod for main house 8. Install whole home surge (lifetime warranty) 9. City permit and inspection 10. Install 225 amp disconnect (lifetime warranty)
Arrived on job site; customer stated that the light switch controlling the back patio porch light was not working properly. Upon inspection, determined it was a smart switch that was continuously blinking and had failed. Customer confirmed that no other devices or circuits in the home were affected and that the switch was the only issue. Replaced the faulty switch with a customer-supplied device. Verified proper operation after installation. Provided the customer with options for adding surge protection. Customer is 100% happy and satisfied with today’s visit.
Customer called us out due to water heater not working for several months, performed whole home safety check to help identify the issue. Went over home safety check with customer to discuss identified hazards, however, a troubleshoot was needed in order to identify and repair power to water heater. During troubleshoot verified power at the panel was correct however there was no power at the water heater. After tracing out the circuit discovered a timer was on the circuit which was turned off, preventing power to the water heater. Bypassed the mechanical timer in order to restore power to the water heater and prevent this issue from reoccurring. Discuss the hazards and need to replace existing panel and overhead service, customer is going to talk with his wife and father and give us a call back to schedule a time for supervisor to come out and give an estimate for the project.
Cut drywall to access plumbing Cut out old washer box with the old valves Plumbing in a new box connecting to existing drain and water lines No drywall repair included 3 year parts and labor warranty
Arrived on the job site and the customer stated that one of the kitchen breakers was not working properly. I troubleshot the breaker and observed six blinks, indicating a faulty breaker. I informed the customer that Eaton dual-function breakers are currently on recall and that she had a total of four breakers that needed to be replaced. I replaced all four breakers, as shown in the photos attached to the forms. I also informed the customer that the replacements include a five-year warranty on parts and labor. The customer is 100% happy and satisfied with today’s visit.
Arrived on a ride-down job site where the customer requested the installation of two Tesla Wall Chargers. We will return tomorrow morning to complete the installation. The scope of work also includes installing a whole-home service protection device with a lifetime warranty, providing protection up to 108,000 amps. The Tesla Wall Chargers, including all wiring, connections, circuit runs, and breakers, will carry a five-year warranty. The customer is 100% happy and satisfied with today’s visit. Ran 2 dedicated 60 amp circuits from main panel across garage to separate locations and installed two Tesla EV chargers. Installed whole home surge protection on panel.
Microwave shorting out causing leaking voltage to the frame of microwave. When unplugged microwave there was no voltage. Explain to customer that the wiring inside his house has a bunch of shared neutrals and also neutrals piggyback off to grounds.
