Really good guys, knowledgeable and friendly and professional.
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Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
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Great tech, informed provided detailed information BUT.....your price is way too high for the work being quoted
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Blake was awesome!!!! So friendly and patient with all my dumb questions. I will definitely be calling on TopTech again.
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Blaike was extremely nice, professional, and very informative!
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- attempt to restore flow to main line due to whole home stoppage currently. ** no warranty on cable ** Was able to restore flow however did feel quite a bit of binding and could hardly push past also had to struggle to get cable out of the pipe. Did explain to homeowner that a camera is needed to figure out the cause of this issue. However he let me know that a crew installed fiber 3 weeks ago and the contractor has a plumber on standby to camera the line and see if the issue is existing or if the directional boring was the cause of the issue. ** will call back between 11-2 for update on issue ** Called customer to talk about the camera that another company ran customer explained the pipe is completely full paper and I let him know a cable will only poke hole however a hydrojet is needed in a situation like that and he’ll get be getting estimates for that and will call back if needed.
Gave customer estimates to replace water heater. No work authorized at this time.
- preform diagnostic on electric water heater due to currently no working. Tested upper thermostat with power on ( 240v+ opposite screws good ) Tested lower thermostat with power on ( 120v+ per screw/ ground good ) Turned power off and tested upper and lower elements ( tested at 12.5 ohm good ) Let the heater warm up as soon as the hot top element got hot enough. The bottom is supposed to kick on and that is when the breaker tripped. Did let homeowner know issue may be on electrical side as all test passed for any electrical testing points on the unit. ** replaced handle on outside faucet behind laundry due to sub breaking the handle ( no charge ) ** ** scheduled electric for customer for this afternoon to check the electric side of this issue. Their diagnostic cost will not be the same as ours. Did write up an estimate for both thermostats and elements just in case
Met inspector onsite and passed the final inspection. Scheduled Brian to return and backfill as well to install the salt around the banded connectors.
Came out to do free cam inspection on the sewer line under home and yard line to see what was going on and what kept giving the customer drainage issues We gave customer options to fix her issues Estimate good up to 30 days We let customer know that we also do financing to try and help out
Home owner met inspector onsite and passed the final inspection. Emailed copy of the pass report.
Met inspector onsite and passed the final inspection.
Customer had a bad dimmer in dining room and controlling chandelier. Replaced dimmer with single pole switch and everything cut on with no issues. Explained to customer that the switches are older and will need to be updated. Explained that if fixture quits working again we will have to troubleshoot the chandelier canopy. We will not work inside chandelier but will work on connections, connected to chandelier. 5 year warranty only on the switch. Left troubleshooting price if we have to come back out.
- remove face plate for main bath shower valve and look into wall to try to figure out what is causing the leak Was unable to remove faceplate so I let customer know we could cut a hole behind valve however we are not liable for drywall damage or repair Preform shower pan test on main bath shower due to potential leak on one piece pan. ** if test fails pricing will be given for repairs needed ** Will return 2 to 5 tomorrow to perform shower pan test Performed pan test also tested drain No leaks occurred during the process. Let homeowner know that the seal around the shower itself and around the seat does not look good. That is most likely the issue if not the seat itself. She will need to contact the tile guy to do that work.
Arrived on the job site. Customer requested that we return to rewrap a total of 18 outlets throughout the home. He also noted that two outlets were clogged with paint in the prong openings; we will be replacing those with white, tamper-resistant duplex outlets. As part of the agreed-upon solutions, we also capped off the floor outlet, traced the circuit back to its source, capped it off there, and removed the floor outlet entirely so the customer can install carpet. That portion of the work has already been completed. Hector will be returning later today to complete the outlet rewrapping and replace the two paint-clogged outlets. Customer is 100% happy and satisfied with today’s visit. Once all work is completed, the customer will receive a five-year warranty on all rewrapped outlets (coverage applies to the connections, not the devices themselves), a five-year warranty on the two replaced outlets, and a five-year warranty on the floor-outlet disconnection. Customer is fully satisfi
Arrived to warranty the patio heaters as two trip after 2-4 hours of operation. Called infra tech technical support line at 8004219455 to troubleshoot the issue and they determined the issue to be the breaker overheating from where the SSDR box is located in the attic. They are shipping two new breakers as well as two additional heat dissipation units to install in the box. As well on return with heating elements turned off can check resistance on the heat elements for 19 ohms. In the garage the hardwired GM charger is on a 50 amp breaker and needs to be installed on a two pole 60 as they do not have variable amp selection. Will install a square d QO60.
Arrived on the job site, and the customer stated that he wanted to install a portable generator. I assessed the project by inspecting the panel, the disconnect, and all components involved. I provided a quote for installing a 50-amp inlet box, and the customer will be supplying the transfer switch. We will return to hardwire the transfer switch to the designated circuits, install the inlet box, and ensure the generator operates correctly. The customer is 100% satisfied with today’s visit and understands that we will return on December 17th to complete the work. Installed customer supplied manual generator transfer switch next to panel and wired in multiple circuits of customers choosing. Ran 50 amp circuit to outside for generator inlet on side of home.
Arrived on the job site and the customer stated that the timer for the Eve outlets was not working properly. Upon inspection, I confirmed the timer was receiving power, but it was not sending power out to the load side. Performed a full troubleshoot, removed the timer, and temporarily bypassed it. All Christmas lights turned on, confirming the issue was either with the timer itself or its installation. I also noticed the circuit was not GFCI protected. I provided pricing and then installed a 2-gang cut-in box, added a GFCI outlet to properly protect the circuit, and rewired the timer. Everything is now operating correctly. Additionally, I replaced the GFCI by the outdoor kitchen in the backyard, which is functioning properly. I also replaced the two-pole 50-amp breaker for the oven in the main panel. The original breaker was a Cutler-Hammer BR; it was replaced with a Siemens 50-amp breaker, which is UL-listed and appropriate for the Siemens panel. All work performed—excluding the ti
1. Run 65ft of #6 wire to sub panel 2. Install 60 amp sub panel 3. Install breakers with 3 dedicated circuits 4. Install ground rod copper *minimum 5 year warranty on everything*
Arrived to look at issue with the video camera not operating. Found that the voltage was at the fixture and correct. Customer had replacement fixture onsite so installed the new on in its place and they are now operational again.
