Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
Overall Experience
Quality
Price
Convenience
Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
Overall Experience
Quality
Price
Convenience
I was supposed to get the footage of the camera and never did I’m still waiting
Overall Experience
Quality
Price
Convenience
Great job, wonderful attitude and very patient explaining all processes.
Overall Experience
Quality
Price
Convenience
The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Johnathon and Luis did a good job. They were a quick prompt and friendly.
Overall Experience
Quality
Price
Convenience
Really good guys, knowledgeable and friendly and professional.
Overall Experience
Quality
Price
Convenience
Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
- attempt to restore flow to kitchen drain due to complete stoppage currently. Will return tomorrow morning to camera line with supervisor. - preformed sewer camera inspection on sewer system to check piping for any visual issues. Found significant issues with plumbing system including cracks, belly and substantial build up. Recommended replacement of sewer piping. Planning to follow up with customer Thursday.
Client reported persistent backups in one of the bathrooms. Over the past few days, the toilet and shower have been backing up into each other, and water has begun seeping from the base of the toilet. The client attempted to cable the shower drain but was unsuccessful. After removing the toilet, he discovered that a previous flange repair had been performed before he purchased the home and that the wax seal had not been installed. He then attempted to clear the blockage by cabling through the flange with a hand snake but was unable to get past the obstruction. No other fixtures in the home are affected. I will begin by setting up my drain machine at the flange and cabling downstream to attempt to clear the blockage and restore proper drainage. After cabling, we will run water through both the shower and the flange to verify proper flow and function. No warranties are provided on any drain cabling services.
1. Replace two main breaker panels located inside the garage • Includes lifetime warranty 2. Install two exterior service disconnects for the new main panels • Includes lifetime warranty 3. Install two whole-home surge protection devices • Lifetime warranty • Rated up to 108,000 amps of protection 4. Install proper grounding system, including: • Two 8-foot copper ground rods driven into the ground • Two cold-water ground bonds with proper clamps 5. Pull and secure a city permit to ensure work is inspected and passes local code requirements. 6. Install two 50-amp portable generator inlet outlets, one for each main panel. 7. Install two generator interlock kits on each main breaker panel for safe generator operation. 8. Relocate existing sub-panel wires into one of the new main panels. 9. Add circuit extension wiring as needed to supply power to each generator inlet (free) Arrived on
Customer was having issues with a high electric bill and explained that it could potentially be their panel getting extremely hot or another cause to the issue. Explain they should call the power company and get the past power statements, including this time last year. Customer was concerned about electrical panel and closet That was a Murray. Wrote up process to replace electrical panel. December 19th/ disc-9:00 /rec. 2:00
Customer was having an issue with house breaker feeding apartment in main panel tripping. Did a troubleshoot and found that the tankless water heater that is all electric is pulling way too much power on the 60 amp breaker feeding the apartment. Explain to customer the wire is undersized for the panel that he has out at the apartment and the breaker is way undersized. Explain that we will have to feed a portion of the circuit and install a bigger breaker and that still will most likely not fix their issue due to the tankless water heater pulling so much power at such a long distance away. Explain voltage drop how amperage works and did an amp draw on the main panel at the apartment and with nothing else running and just the water heater it was pulling 108 A. Gave options to make situation a little bit better but not fully fixed situation.
Excavate tunnel from the exterior of the home to the break in the cast iron kitchen line Cut out and replumb the kitchen and laundry drains under the slab up to that point connecting on to the rest of the line Properly secure the pipe to the underside of the slab Have new pipes inspected by the city inspector Backfill and compact Hydrojet main sewer line to remove roots Repair water line inside wall behind laundry replacing shark bite fittings with proper copper fittings Under kitchen sink, cut back galvanized nipple, transition to pvc and re pipe the tubular waste with a continuous waste tee and new p trap Replace laundry hot and cold valves 15 year parts and labor warranty on pipe installed
Will get together with supervisor to go over estimates tomorrow.
Performed hydrostatic test and camera for inspection.Met with homeowner and city inspector onsite to pass the final inspection for the spot repair made under the home on the sewer line. Performed a hydrostatic test by installing a test ball at the main line cleanout in front of the home. Filled the sewer with water and inspector waited the allotted time to pass the test. The technicians then removed the toilet and ran a camera down the line to show inspector the video of the repair. Passed the final inspection and inspector gave green tag to homeowner.
Arrived on job site. Customer stated that they are currently only gathering information and quotes and would like some time to review the solutions provided. The scope discussed included replacing a burnt outlet that was damaged by a freezer. A safety evaluation was offered, but the customer declined at this time, stating they are still in the information-gathering phase and will call back when ready to proceed with the work. Customer is 100% happy and satisfied with today’s visit.
Arrived on job site. The customer stated that the switch controlling the sconce lights was not working properly due to it being a smart switch. Provided a solution to replace the customer-supplied smart switch that he already had on hand. Also noticed that the customer has three dual-function breakers that are currently on recall and advised that they should be replaced to prevent potential issues in the future. Offered to perform a home safety evaluation, which the customer declined. Customer is 100% happy and satisfied with today’s visit.
Met inspector onsite and passed the final inspection. Did have to schedule a warranty return to correct a few items like the crooked cover on front of home, missing support straps under kitchen sink.
Arrived on the job site, and the customer stated that her living room circuit was not working. I noticed that the breaker would not reset. I informed the customer that we would need to begin with a diagnostic. After completing the diagnostic, I replaced the faulty breaker, and the circuit is now working properly. The customer understands that the breaker comes with a five-year warranty. I also observed that the electrical panel is original to the home and is in poor condition. I will be returning next Wednesday afternoon with my supervisor to provide solutions for replacing the panel. The customer is 100% happy and satisfied with today’s visit.
