Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
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Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
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Great tech, informed provided detailed information BUT.....your price is way too high for the work being quoted
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Blake was awesome!!!! So friendly and patient with all my dumb questions. I will definitely be calling on TopTech again.
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Blaike was extremely nice, professional, and very informative!
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Alex was friendly and knowledgeable about the rewire at my daughter’s house. He answered all my questions to my satisfaction.
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Arrived on the job site, and the customer requested an outlet extension—up to 10 feet—to power his screen. We will be using an extension ring to add an EMT box and installing an outdoor bell box with a bubble cover. All work comes with a five-year warranty. The customer would like some time to think about the quote, and we will follow up with him later this week. The customer is 100% satisfied with today’s visit.
- attempt to restore flow to kitchen drain from outside clean-out with cable. ** no warranty on cable ** Was able to successfully restore flow to kitchen drain tested for 10min and water was going down good now. Cleaned up tools and trash.
Homeowner met inspector onsite and passed the final inspection.
Returned to label panel and install gfci protection in kitchen bathrooms and outside. Customer having furnace issues confirmed voltage is correct customer understands
Arrived on site and the customer explained that after hanging the chandelier fixture, it was not working properly. Upon inspection, I found that one of the wires had a loose connection. I tightened the connection, and the fixture is now working correctly. I also informed the customer that their current surge protection is builder-grade, and I included an upgraded surge protector option in the invoice. The customer will review the information and call back if they decide to proceed with the installation. The customer was 100% satisfied with today’s visit and understands that the fixture connections are covered by a five-year warranty.
Met inspector onsite so the could see the panel schedule and finalize the permit. Gave homeowner green tag and it will be updated in city portal.
Attempted to restore flow to drain from wall cleanout on side of home. Due ro pipes being in very condition the cable of the machine got stuck and snapped off. Advised customer about needing repairs and gave estimate for camera inspection. No further work authorized at this time.
Customer wanted a quote on installing cameras and plugs for cameras one in the front one in the middle of the backyard and the one in the backyard. Customer said he will call back after four today when he has made a decision because he has to get in touch with his realtor
Customer called us out for gas leak in home causing atmos to shut the gas off and locking the system out so it cannot be used. Looked around home with son and outside of home. Gave estimate for gas test w air and leak detection spray or only air customers father declined work currently he is at work and son said he’ll look over the estimates and call back. Quotes are good for 30 days.
Arrived to look at issue with the outside outlets not receiving power. In the garage to the left of panel there was a faceless gfci that was tripped and once reset power was restored to the exterior outlets. Had homeowner turn on Christmas decorations to confirm there is not a direct short that caused the gfci to trip. Found it to be fully operational.
Arrived on the job site. Customer stated that the circuit controlling the living room was not working properly, intermittently losing power, and his plug tester was showing a “hot-to-ground reverse” reading. Prior to my arrival, the customer had checked several outlets himself, except for two on the same circuit. I inspected the two outlets he had not checked and found that one of them had a bad connection. I replaced the outlet, which powers the ADT security system, and informed the customer that it carries a five-year warranty. I also notified the customer that I would be performing a full safety evaluation. Upon opening the panel, I found that the bar connecting the main breaker to the bus bar was severely damaged, showing heat damage and discoloration. I explained to the customer that this is not safe and that, given the age of the home (built in the 2000s), the electrical panel is within the typical 20–25 year replacement range. The panel also had multiple tandem breakers install
Customer needed a quote on adding a circuit for a double oven/microwave. Customer lives in a two-story house and we would have to cut a lot of sheet rock and run conduit outside. Also had a Tesla charger with 10 gauge wire on 50 amp breaker and explained it is a hazard. Will call back
No warranty on galvanized piping repairs.
- Preform complete rebuild on hall bath toilet ( remove tank and replace fill valve , flapper , flush valve , tank to bowl gasket and bolts / gaskets for tank ) reinstall tank and test. - replace old emergency shutoff valve and supply line w new. ** if any damage is noticed on tank pricing will be given for next steps ** Successfully completed work , tested multiple times and showed homeowner completed work he is satisfied with the work. Cleaned up tools and trash Did explain to customer that he cannot put any chemicals in tank if so it will void the warranty ** 5yr warranty on repair **
Arrived on the job site and the customer explained that an outlet in the master bedroom had made contact with the metal bed frame, causing a spark and damaging the outlet. We replaced the duplex outlet in the bedroom and verified that everything was working properly. I informed the customer that the outlet comes with a 5-year warranty. During the electrical safety inspection, I identified a few outdated or non-compliant items, including the smoke detectors, surge protection, and the existing 120V car charger, which should be upgraded to a 240V NEMA 14-50 plug. The customer would like some time to consider the additional work, and we will follow up next Friday to discuss pricing. The customer was 100% satisfied with today’s visit.
