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Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
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Great tech, informed provided detailed information BUT.....your price is way too high for the work being quoted
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Blake was awesome!!!! So friendly and patient with all my dumb questions. I will definitely be calling on TopTech again.
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Blaike was extremely nice, professional, and very informative!
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Alex was friendly and knowledgeable about the rewire at my daughter’s house. He answered all my questions to my satisfaction.
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Hard working, helpful and knowledgeable. TopTech has top notch people. You will not find better folks in the DFW area.
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Great electrician, helpful, erudite professional and outstanding service.
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Did an excellent job. I really enjoyed that they got the job done quickly and rightly. eexcellant Service
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Hector was very professional and took care of the electrical issues in our hone.
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Customer called us out for issue inside of home, looked around inside home and outside. Customer found static test done by plumber when foundation work was done domestic pressure test passed. However hydrostatic test for sewer failed. Gave estimate for whole home hydrostatic pinpoint testing. Customer needs to discuss with father due to him and the mom owning the house, however she said he cannot talk until after work. If any questions, please call the office to get in contact with me so I can go over any questions with them.
- pull main bath toilet due to complete home stoppage currently. - run cable down toilet riser to attempt to restore flow. ** if flange repair is needed price will increase ** - preform camera inspection on main line to check main line for issues / defects. ** estimates will be given for any issues found ** Excavate up to 3’x3’x3’ to gain access to compromised section of sewer piping. Repair broken sewer pipe, install cleanout for future access. Provide city permit and inspection. 5 year warranty on parts and labor.
1. Run wire from sub panel to bathroom 2. Install customer supplied breaker and cut in 3. Install plug in bath 4. Run wire from sub panel to bathroom 5. Install customer supplied breaker and cut in 6. Install plug in bath
Arrived on the job site, and the customer stated that he had two faulty GFCI outlets as well as non-working Ethernet ports. Upon inspection of the media box, I found that the small black device acting as the Ethernet port hub was burned out and needed to be replaced. After bypassing it and plugging the Ethernet cables directly into the modem, all Ethernet connections worked properly. I replaced both GFCI outlets in the garage and the GFCI in the master bathroom. The customer understands that the GFCI replacements come with a five-year warranty. The customer is 100% happy and satisfied with today’s visit.
Inspected the smoke detectors and changed all the batteries. Battery backups should be changed yearly.
Customer called us out for a gas test due to Atmos shutting the gas off and locking the meter. Looked throughout house with customers mother, stove, oven, and water heater had code issues that need to be fixed after the testing process and before the inspecting phase. Explained everything that needed to be done to customer. Customer stated he needs to go over it with his wife and was not expecting to be told this however we did explain that when atmos turns off the gas. They require permit and inspection which means any code issues do have to be fixed prior to inspection. Quotes are good for 30 days.
After corrections were made passed final inspection and emailed copy to home owner.
Arrived to look at issue with the EV circuit has lost power again. Confirmed the amperage is set properly in the homeowners app and the circuit is installed to code but the panel damage has furthered preventing the breaker from operating. Prior to the circuit being installed the panel was already visibly damaged on the bus bar. Top tech is not responsible for the panel as our warranty only covers the circuit that we installed and we are unable to repair the circuit at this time due to the panels current condition. Provided quotes to replace the panel and bring the entire electrical system up to current 2023 National Fire and electric safety code. Oncor requires three days prior notice for disconnect/reconnect which will have fees that have to be approved by the owner and will be inspected by the city.
Returned for potential warranty after the circuit tripped again. But through investigation I found that the uplights are operational however the middle switch that controls the porch light and sconce lights trips the circuit when activated. Customer is going to get new fixtures and installers will return tomorrow to install.
Arrived on the job site and the customer stated that the outdoor circuit wasn’t working properly. During the diagnostic, I discovered a tripped GFCI that would not reset. I then inspected both outdoor outlets—the one in the front and the one in the back—and found significant corrosion and failed devices. I replaced both outlets, installed new bubble covers with silicone, and replaced the faulty GFCI. Everything is now working properly. The customer understands that the two outdoor outlets and the GFCI come with a five-year warranty. The customer is 100% happy and satisfied with today’s visit.
Warranty create clearance for water heater flue piping.
Homeowner had a power outage that sent the combination breakers into safe mode and he was unable to reset. Found that they we not being reset properly so showed him to turn it fully off before reseting back to on and if this does not work then call us and we will come out.
Met inspector onsite and passed except for needing a second ground rod so scheduled warranty for installer to return and install missing ground rod so I can email city inspector for final.
Separating neutrals and grounds in panel box, replacing single pole breaker in panel, adding bell box outside for expose wire in backyard, adding the harness for smoke detectors in home Separated double lugged grounds and jet rail inside panel and replaced improper breaker in panel. Cut existing wire exposed outside and installed into box for proper protection, and ran ground from panel through attic to gas pipe on attic furnace.
