I called and set an appointment. Marco showed up in less than 2 hours, found our issue and and repaired our electrical.
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I am a repeat customer because of the experience I received 2024. My recent experience was even better. My technician, Blake, came out swiftly and returned early on Monday to make sure the job was finished. He is knowledgeable of the field and was personable. I will definitely ask Blake to come out again to perform preventative maintenance next time.
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Blake performed a thorough inspection. I couldn’t make it to the inspection, so my realtor and my father were there. I especially appreciated that even after speaking with them, Blake still took the time to call me, talk through the estimates he provided, and answer all my questions. He really made sure I understood the issues and what work needs to be done. I don’t know anything about electrical systems, and Blake explained the concepts in a very clear manner.
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Alex arrived on time and quickly diagnosed the problem. He replaced the light switch and everything worked. He left the work area very clean.
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Marco did a great job today helping me install a new ceiling fan. He was prompt and completely explained all cost before he started the job.
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KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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I was supposed to get the footage of the camera and never did I’m still waiting
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1. Pull all city permits and inspection 2. Install overhead main electric service and meter base (lifetime warranty) 3. Install weatherproof first responders disconnect (lifetime warranty) 4. Install indoor 200 amp main breaker panel (lifetime warranty) 5. Install generator interlock kit on existing circuit 6. Install grounding system 7. Install whole home surge protector - 108k amps protection (lifetime warranty) 8. Run surface mounted circuits in garage into wall (free) 9. Install GFCI protection for all required circuits and locations including EV charging station 10. Install 110 volt hardwired and interconnected smoke detectors in bedrooms and hallways *220 charge from Oncor *10% discount with VIP for 1 year (electric and plumbing) Replaced 200 amp panel in garage and properly grounded home with ground rod and cold water bond. Replaced overhead 200 amp service and installed 200 amp emergency disconnect installed whole home surge protection on panel and installed hardwired smok
Customer called about a power loss to the kitchen countertop outlets (2) next to the range. Found original breaker had worn out. Replaced faulty circuit breaker feeding kitchen countertop outlets next to range. Tested and working fine. Highly recommend replacing the original breakers and installing a whole home surge protector to extend the life of the panel and breakers Marco@calltoptech.com 682-262-5759
Inspector met tenant onsite and passed the final inspection.
Inspector went onsite and passed the final inspection.
Customer wants to get in touch with the people that built garage in the backyard to figure out why a 30 amp breaker is controlling a 20 amp circuit in the garage. Explain to customer that it should have been permitted but all I know is that it’s oversized and dangerous to leave as is. Explain to customer I will not be allowed to replace the GFCI unless we replace the breaker For it too. Explained that the wires could potentially melt and cause serious issues down the road if it stays like that.
Customer said that he is going to try to crawl around the attic and see if he sees a burnt wire still wants me to come out and give them options on replacing electrical panel and also repairing the circuit once he finds the issue. Coming back out next Friday. Calling back Monday.
Customer had a fixture out front that was not working and found that there was a bad screw in dusk to dawn, in the socket before you put in the light bulb. Cleaned the fixture up and got all of the dirt out and tested the dusk to dawn and it was bad causing light to not work. Also replaced single pole switch for light. Everything works now with no issues and has to be controlled by switch.
Customer called about his heat pump AC condenser breaker tripping. Found breaker shows normal voltage with disconnect off. Breaker holds while disconnected from condenser. Possibly an issue with the unit. Also found main feed wire is burnt up. Informed customer that under a load, the loose connection may be the cause of the issue. Highly recommended replacing the panel due to damage as well as age.
We ran a new 10/3 romex wire from the panel box to the dryer and also installed a GFCI double pole 30 amp breaker. We changed the three prong original dryer outlet to a four prong dryer outlet that has two hots and neutral and a ground wire. the wire going to the dryer was missing a ground initially and that’s why we had to change the ground due to the dryer. We tested the dryer ensure it was working. We also showed the customer how to use the GFCI breaker thoroughly and informed her that there is a five-year warranty on the breaker and wire..
Customer had bad light switches in the bathroom downstairs controlling the lights and also a bad smart switch on the outside that wasn’t working properly and a bad GFCI outlet in the same bathroom that wasn’t working. Explain to customer how everything works at top tech and upfront pricing and the difference and benefits of upfront pricing compared to hourly rates. Offered for electrical safety visit in customer declined called Marco to see if we could do anything to help customer and she says she is going to get her commercial guy out that works for her business because he charges hourly.
They had 2 switches for the front that were not working and found stab locked plug and replaced and repaired. Everything works now with no issues. Troubleshooting 2 switches in switch box $129 off per promo
