Alex arrived on time and quickly diagnosed the problem. He replaced the light switch and everything worked. He left the work area very clean.
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Marco did a great job today helping me install a new ceiling fan. He was prompt and completely explained all cost before he started the job.
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KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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I was supposed to get the footage of the camera and never did I’m still waiting
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Great job, wonderful attitude and very patient explaining all processes.
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The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
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Johnathon and Luis did a good job. They were a quick prompt and friendly.
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Really good guys, knowledgeable and friendly and professional.
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Customer had a two wire system with two prong plugs and no ground. White wanted to install three prong plug so explained what is going to be required when we update the system to three prong outlets. Calling back next Thursday” is good for 30 days.
Met onsite with city inspector to pass the final inspection.
Customer purchased a new oven and called wanting an outlet installed on the wire. Found homemade wire feeding original oven was severely undersized (20 amp wire fed by two 50 amp breakers). Also found original breaker box in the closet still in use. Breaker box has no main breaker and is very overloaded with the current load in the home. Breaker box has been re-fed with incorrect type wire run directly through the wall to the meter base without being encased in a pipe. Current situation poses a significant fire hazard to the home. Left options to relocate the panel out of the closet, install new overhead service and panel, grounding system, replacing the original switches and outlets due to being 2 prong and things falling out when plugged in Marco@calltoptech.com 682-262-5759
Today, Kevin was assigned to take care of Jason and Julia’s residence! Kevin performed a troubleshoot on upstairs lighting circuit. Upon conducting he troubleshoot there were some concerning things brought to his attention such as knicks in the wires, a wire that was untraceable having improper readings, as well as wires damaged from being shoved into junction boxes. Also upon solving issues by applying insulation tape, there was also an open neutral reading on another plug on a completely different circuit. Kevin informed the Mihail family and recommended a whole home redevice for four reasons: -To be able to apply liquid tape and or insulation tape to knicks to stop any potential future damages to wires. -To be able to replace builder grade devices. -To properly terminate wires. -And to cover the homes devices for 5 years to prevent future issues. To get a second pair of eyes and another opinion Kevin also brought his concerns to his supervisor Marco, who drove to take a look, and t
Perform electrical troubleshoot on a single circuit supplying switches and receptacles, identify fault within circuit, repair fault while repairing switches and other devices such as plugs and the breaker controlling circuit. Testing entire circuit, while making sure it is code-compliant. Does not include replacing or running new wires. 5 year warranty on entire circuit. 1. Upgrade 225 electrical panel (lifetime warranty) 2. Upgrade 200 amp meter base (lifetime warranty) 3. Install 225 amp disconnect beside meter (lifetime warranty) 4. Install ground rod copper 8ft 5. Install cold water bond for copper water lines 6. Install whole home surge protection (lifetime warranty) 7. City permit and inspection 8. Install hardwired/ Bluetooth smoke alarms customer supplied 9. Install hardwired/ Bluetooth carbon detectors customer supplied 10. Run 60 amp circuit for sub panel feed 11. Run dedicated circuit for gfci pool plug/light *$220 charge from oncore* *minimum 5 year warranty on
Provided photos to inspector to get the final inspection passed.
Met city and homeowner onsite to get the final inspection done. Got city approval for backfill just need the engineer report once backfill is completed to close out the city permit.
Customer supplied transformer in the attic, which was on the furnace breaker. Customers Google nest wasn’t originally working due to the transformer being bad. Connected the transformer and the chime kit was not rated for the voltage coming in so we had to disconnect the chime and customer would prefer it that way, so he can buy plug-in chimes. If we decide to go back and hook the chimes back up, it will be an additional charge. Had customer pull camera up on phone and test everything and the camera was working perfectly fine and voltage was correct. 5 year only on install of camera and transformer.
Failed inspection will need to reschedule after warranty repairs have been completed.
Customer called about his ceiling fan light not turning off even with the switch off. Found fan had a remote/ receiver kit and was controlled by a dimmer. Informed customer that a standard switch is needed for a fan with a remote to work properly. Replaced master bedroom ceiling fan dimmer with a standard single pole switch. Tested and working fine. Discussed home safety evaluation. Customer is happy with the repair.
Failed inspection and need to reschedule after plumbing warranty of corrections has been completed.
1. Replace ceiling fixture in bathroom 2. Replace 2 scones out front Tomorrow at 12
Arrived on site, and the customer reported that the downstairs doorbell chime was not functioning properly. The customer believed the issue was due to the doorbell not communicating with the chime and requested replacement of the chime using a customer-supplied unit. The chime was replaced as requested. The customer was advised that a full diagnostic of the low-voltage circuit between the doorbell transformer and the chime would be required to properly identify the root cause; however, the customer declined further troubleshooting and elected to proceed only with the chime replacement. After installation, the doorbell still did not communicate with the chime. It was observed that the doorbell displayed a solid red light. Upon reviewing First Alert documentation, a solid red indicator light signifies a low battery condition, typically caused by the chime adapter not being installed during the initial setup. The customer was advised to contact First Alert for further evaluation and res
1. Set junction box in attic 2. Rerun switch leg down to plug 3. Replace plug and junction box Thursday 2-5 Blake@calltoptech.com Customer had AT&T come out to house and run Internet wire in the attic and drilled right beside 120 V circuits feeding down the wall for an outlet. Drilled three holes and for some reason couldn’t get through the 2 x 4 top plate and then moved their paddle bit right beside the wire And it jumped off 2 x 4 and hit the wire and nicked it causing breaker to trip. Explain to customer, I will have to install a junction box in the attic and feed down the wires, feeding the outlet due to the nick in the wire being right above the top plate. Also explained that there could be fireblocking in walls meaning I will also have to cut a hole to fish wire down through the fireblocking and we will not repair it.
