Really good guys, knowledgeable and friendly and professional.
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Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
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Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
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Great tech, informed provided detailed information BUT.....your price is way too high for the work being quoted
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Blake was awesome!!!! So friendly and patient with all my dumb questions. I will definitely be calling on TopTech again.
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Blaike was extremely nice, professional, and very informative!
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1. Inspect wires in attic (cannot verify hidden or covered wires) 2. Open electrical panel and inspect panel 3. Visual look on inside plugs and switches Did a whole home safety inspection and customer recently has had a rodents in her attic. Crawled around everywhere inside attic and did not find any chewed up wires that were 120 V and above. There were low-voltage wires in the attic that were tapped and connected together or broken or other issues and explain to customer. It is low-voltage and we do not work on low-voltage. Inspected the rest of the house and gave options for customer. There is no issues in the attic with the electrical from what I can see visually.
Arrived to install a missing two gang blank coverplate confirmed with technician that it was missed during the last visit.
Gave tenant estimate to pull and reset toilet and attempt to restore flow to drain. Unable to get ahold of land lord to approve work.
Customer called about a power loss to the back left bedroom and bathroom circuit. Found tripped breaker (bottom right). Breaker was difficult to reset due to age. Reset breaker and restored power to the circuit. Informed customer that the small space heater that was being used was drawing 12.5 amps on a 15 amp circuit. Customer also stated that they had an electric fireplace on the same circuit but has since sold it. Customer had an extension cord plugged in to the living room outlet. Outlet was hot to the touch. Recommended replacing the original panel as well as replacing devices
Arrived on job site customer stated that he wanted his two game switch box to be replaced ended up giving a solution on doing a customer supply box replacement with four Romax going inside and replacing the customer supply switches. Customer wants some time to think about the quote will call back to go forward with the word. Customer is 100% happy and satisfied with today’s visit.
Arrived on the job-site and the customer stated that they recently purchased a Tesla universal hardwired charger they would like installed at the location of the NEMA 14-30 outlet we installed a few months ago. In addition, we will be performing a circuit extension inside the one-car garage to add a dedicated refrigerator outlet. We will be returning later today to complete the work, and Hector will be the installer. He will be handling both the hardwired charger installation and the circuit extension. All work we perform comes with a five-year warranty. The customer is 100% happy and satisfied with today’s visit.
- Attempt to restore flow to kitchen/ laundry line due to slow / no drainage currently. Explained to customer that a camera inspection is needed to figure out what’s actually going on in system however customer doesn’t want to proceed further today. Did explain that there definitely a bigger issue inside the piping however cannot let him know anything further without camera. No warranty on cable Supervisor offered to run camera at no cost for customer. Customer said yes ran camera found belly 20 feet long under home. Supervisor gave estimates for work needed
Arrived at warranty to discover that the water entering panel is from the old 2” conduit entering the top of panel. We are scheduled to scheduled Monday morning to replace the old conduit and all part to make it weatherproof and repair any damaged items inside the panel.
Restored flow to kitchen sink drain. Advised customer about camera inspection. No additional work authorized at this time. No warranty for drain clear.
1. Install two (2) 200-amp main breaker panels inside the garage • Includes lifetime warranty 2. Install a 320-amp meter base on the exterior of the home • Includes lifetime warranty 3. Install two (2) outdoor disconnects, one for each main panel, located next to the meter base • Each disconnect includes a lifetime warranty 4. Install two (2) ground rods per outdoor disconnect for proper grounding and code compliance 5. Install water and gas bonding on the exterior of the home • Includes the required water and gas line bonds 6. Install an ultra surge protection device • Required per Flower Mound inspection • Includes lifetime warranty • Provides protection up to 108,000 amps 7. Pull a city permit and ensure all work passes city inspection 8. Install AFCI single-pole breakers for living rooms or any other required living spaces to meet inspection standards Need a call back for next week
Arrived on site and the customer stated that his outdoor and garage outlets were not working. He also requested an additional quote for adding circuit extensions and installing new outlets in the hallways—one downstairs and one upstairs. Performed a troubleshooting diagnostic to determine why the outdoor and garage outlets had lost power. Found multiple issues, including severely corroded and rusted connections at the outdoor outlets, as well as a GFCI in the garage that was not functioning properly. During inspection of the panel, I noticed a 2-pole 70A Homeline breaker installed where a 2-pole 30A BR Eaton breaker should have been, since the panel is an Eaton BR model. Replaced the incorrect breaker and completed the diagnostic, restoring proper functionality to all affected circuits. Customer is 100% happy and satisfied with today’s visit and understands that he has a 5-year warranty on the new 2-pole 30A AC #2 breaker, as well as on the front door outlet, back door outlet, garag
Customer called us out for higher pressure than normal wanted to get pressure checked and estimate for prv replacement. Looked throughout home with customer and checked pressure at front outside hose faucet ( pressure was 95psi ) did explain to customer that is very high compared to the 80 psi it is supposed to be at and is only going to keep going up until it closes completely and result in no pressure. Gave estimate for prv w expansion tank and without , explained the differences between. Customer wants to think about it, explained I will call supervisor and see if there’s anything he can do about it so we can take care of it today. They said they need to think about it. Quotes are good for 30 days.
Customer had a bad plug that was on the wall outside above his garage that was not working. Found that the plug was not GFCI protected so I had to install a GFCI ge breaker and subpanel. Tested plug and tested breaker and everything was feeding power out. Plug was controlling a camera that he had mounted and pulled up the camera on his phone and it was working fine with no issues. Plug is controlled by a switch in the garage to the right. Five year warranty on the breaker. Explain how the breaker works and how to reset breaker. Also explain if we have to come out due to the breaker tripping and it’s nothing to do with our stuff, we will have to perform a troubleshoot on the rest of the circuit.
Arrived to look at issue with a circuit not operating. Found that we replaced multiple outlets on the circuit for the homeowner however one behind a bed did not get replaced and was stablocked. Replaced the defective device to resume normal operation of the circuit.
- Attempt to restore flow to main sewer line due to whole home backup currently somewhere in yard line. ** no warranty on drain cable ** Explained to customer camera is needed to inspect the drainage system, he declined due to pricing , called supervisor and he was able to take off $100. However customer stated he’ll wait for it to happen again. Did explain the issue isn’t going to fix itself and isn’t going to get better until fixed.
