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Johnathon and Luis did a good job. They were a quick prompt and friendly.
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Really good guys, knowledgeable and friendly and professional.
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Alex was awesome. Took his time to find the issue and kept me informed every step of the way. Did not take long and was mindful of my house (wore shoe coverings). Great job. Super personable as well.
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Overall Experience
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Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
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Great tech, informed provided detailed information BUT.....your price is way too high for the work being quoted
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Gain access to fresh water lines at all fixtures in the home by making various drywall cuts around the home. Cut out old copper water lines and install all new PEX hot and cold lines supplying all showers, vanities, toilets, washer, hose bibs and kitchen sink. Install all new emergency shutoff valves and supply lines at each vanity, toilet, kitchen and laundry with a new laundry box. Attach onto existing water heater near the kitchen adding an expansion tank and new flex lines and ball valve Replace second water heater in the master bathroom Install new shutoff and PRV on main water service in yard Run new lines to 3 hose bibs and install new bibs Pull all necessary permits and have the new system inspected by the city inspector. No drywall repair included. 15 year parts and labor warranty
Customer called wanting to replace his panel and install a generator hook up. Left options for all work described
Customer wanted us to install different items such as a ceiling fan and remote kits for ceiling fan. Gave price and explain how we do things and customers are going to order the fan remote kits and give us a call back and figure out exactly what they wanna do.
Gave customer estimates to install water heater and filtration system Estimates good up to 30 days no work authorize at this time Planning to follow up with customer Friday afternoon
Customer had a bad dual function breaker blinking six times and explain that all these dual function breakers with the blue sticker have a lifetime warranty in a recall from Eaton. Customer supplied dual function, so only warranty on installation of breaker. There are no issues at this time and if we had to come back out for the same issue, we will charge for a troubleshoot to go through the circuit.
Arrived on the job site. We will be performing three circuit extensions for TV outlets in three bedrooms. The first bedroom is located immediately to the left when you enter through the front door. The second bedroom is accessed by entering the front door, taking a right into the hallway, then turning left. The third bedroom is the far back room to the right from the front entry, where we will also be adding a TV outlet. This work will be completed tomorrow. Additionally, I re-spliced the doorbell wire. I informed the customer that the wire is currently spliced, but due to limited slack, it may come undone. If that happens, the doorbell wire would need to be re-run and re-spliced, which is not covered under the five-year warranty because of the short connection. We will also be running a circuit extension for the island outlet by tapping into the circuit that was left inside a J-box and installing the new outlet on the side of the island. The customer is 100% happy and satisfied wit
Went onsite and did virtual final inspection with inspector and passed the final inspection.
Customer wanted quote on replacing panel and explained everything we will have to address at that time when replacing. Call back next Friday.
Customer has to wait for Lowe’s company to come out for blinds for him to decide on which direction to go with adding outlets for electric blinds. Told me to call him next Friday after the Lowe’s guy comes out to figure out the best route to go.
- remove trap under kitchen sink and run sink cable into drain. - unsweat cold side washing machine valve , clean copper and install adapter and new threaded valve. Due to age and condition of current. Tested all work no leaks showed homeowner and she is satisfied ** 5yr warranty **
Disclaimer- tested pool equipment with the freeze guard, and had power going to freeze guard. Customer wanted to connect extra purple wire to switch and see if it’s what controls the waterfall. Explained we don’t know where the wire goes and if we connect it and it damages anything, we will not be responsible for it. The only way to know for sure is by redoing all the connections. We will not be responsible for anything. Customer was having issue with waterfall cutting on and off and realize that it wasn’t cutting on at all especially with the freeze guard. Found a trip breaker controlling the pool motor for the freeze guard for the waterfall and reset and had 240 at the panel. Was receiving 120 V on both wires at the freeze guard but not 240 V together meaning there was an issue in one of the junction boxes. Explain to customer the only way that I will be able to fix the situation is by going through the junction boxes and redoing all the connections and figuring out exactly what circ
Failed inspection today due to TMP line draining to pan and needs to be ran outside. Scheduled warranty for guys to return.
Arrived to look at issue with the back porch outlet not having power after it was tested during previous visit. The back left corner of the garage there is a second gfci that controls the back that was tripped.
Job return for me and Marco in the morning to go over panel quote
System does not need to be put on test to be inspected so will close out after inspection passed
