Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Alex arrived on time and quickly diagnosed the problem. He replaced the light switch and everything worked. He left the work area very clean.
Overall Experience
Quality
Price
Convenience
Marco did a great job today helping me install a new ceiling fan. He was prompt and completely explained all cost before he started the job.
Overall Experience
Quality
Price
Convenience
KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Ian came on a Sunday to unclog a toilet I couldn't get done even after removing the toilet. He had a more powerful auger and finally got it after about 20 minutes. Upon his suggestions I scheduled a video inspection of all my drain lines.
Overall Experience
Quality
Price
Convenience
Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
Overall Experience
Quality
Price
Convenience
I was supposed to get the footage of the camera and never did I’m still waiting
Overall Experience
Quality
Price
Convenience
Great job, wonderful attitude and very patient explaining all processes.
Overall Experience
Quality
Price
Convenience
The Tech got to us within 2 hours of original call. Very professional and thorough service. I highly recommend!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived on job site; customer stated that the breaker controlling the refrigerator was not working properly. During diagnostics, found that the breaker was a Gen 2 dual-function 20-amp CH breaker, which is on recall and known to fail prematurely. Also noted that the customer has four additional dual-function breakers that are not the updated Gen 6 breakers with the “TL” symbol. Explained to the customer that these breakers should be replaced, as failures typically occur in a domino effect and there is no way to predict how long the remaining breakers will last. Provided multiple replacement options, including full breaker replacement and a temporary solution. Customer did not want to go with supervisor pricing at this time, so a last-resort option was offered: contacting Eaton directly to obtain four replacement breakers under warranty. These breakers will be installed at the customer-supplied rate of $110 per breaker. Customer will call back once the breakers arrive on site to procee
Perform electrical troubleshoot on a single circuit supplying switches and receptacles, identify fault within circuit, repair fault while repairing switches and other devices such as plugs and the breaker controlling circuit. Testing entire circuit, while making sure it is code-compliant. Does not include replacing or running new wires. 5 year warranty on entire circuit. Customer had GFCI outlet under microwave hidden behind spices that was tripped, causing the plug to the left on the countertop and the cooktop outlet to not work. Replace the GFCI and explain exactly how it works and how to trip and reset explain to customer, overloading and short-circuiting and what the GFCI and breakers do to protect the electricity. Explain to customer if they keep using two appliances, such as their toaster and their espresso machine we will not warranty circuit due to it being too much power. Explain the breakers should be tripping in highly recommended replacing electrical panel due to it being a
The breaker had tripped and was improperly reset resulting in no power to the unit. Reset the breaker and had the homeowner charge the vehicle and found no issue. Showed them how to reset the breaker if it happens again and if it gets reset and does not power back on to call us back out.
Installing 2 wires for 2 can lights in the kitchen and stealing power from existing can lights. Replace master bathroom gfci outlet. And repairing exposed wire above junction box for ac unit.
We are returning Friday 1/16 first call to add a cs bath fan and run switch leg
Customer had a fire in the garage. Left quotes for panel replacement, device replacement and smoke detector replacement. We will be awaiting a response from the insurance company
Arrived on site, and the customer requested a dedicated circuit for a bidet installation. After reviewing the bidet specifications, it was noted that it requires a maximum of 16 amps on a dedicated circuit; therefore, a 20-amp circuit was recommended. The customer currently has one bidet for the guest restroom and is considering adding a second bidet in the master bathroom in the future. Three solution options were provided: • Basic solution: Install a dedicated 20-amp circuit with a GFCI outlet for the guest bathroom. • Deluxe solution: Install a dedicated 20-amp circuit with a GFCI outlet for the master bathroom. • Optimum solution: Install dedicated 20-amp circuits for both bathrooms using tandem breakers and GFCI outlets. The customer requested time to discuss the options with his wife and will call back to move forward. A follow-up call will be made tomorrow. The customer was 100% happy and satisfied with today’s visit.
Arrived on site and the customer stated that the hallway smoke detector was overheating and producing a strong burning odor. Replaced the existing unit with a new hardwired BRK smoke detector featuring a sealed 10-year battery and a 10-year manufacturer warranty. Performed a full home safety evaluation and observed that the electrical panel was located inside a closet, outdated, and not up to current code. Provided a solution to relocate and replace the panel to an exterior location and bring the entire electrical system up to current city code requirements to pass permit inspection. Scheduled to return on Thursday to complete the work, which includes relocating the main breaker panel to the exterior, extending existing conductors, installing AFCI protection for bedroom circuits, adding whole-home surge protection, replacing the meter base with a slip riser, installing a complete grounding system (ground rod and cold-water bond), upgrading unprotected wet locations with GFCI protecti
Troubleshoot and repair kitchen light switch controlling overhead light and sink light not working properly, includes replacing the 3 smart switches and correcting all connections in the junction box and repairing connections in living room switch box. Found incorrect splices copper and aluminum connections in kitchen 3 gang junction box. Replaced 3 smart switches with standard switches, made correct copper to aluminum pigtails. Kitchen lights are not working properly with newer wiring indicating an attic junction box with loose connections. Lights also have no junction boxes. Informed customer that there needs to be junction boxes installed in order to safely connect the lights fixtures. Also discussed making the correct type copper to aluminum connections throughout the rest of the home. Left options for all work described including adding AFCI protection (required as per code with pigtails), surge protection and a new circuit to the back patio
Customer has a house built in 2021 and was having issues with GFCI breaker Square D tripping anytime. She uses her air fryer or fridge and slowly got worse over time and would just randomly trip. Showed up and customer showed me around and the nook area, refrigerator, And two countertop outlets were all on the same circuit and the circuit was double GFCI protected. Explain to customer that I should have never been wired up that way, but customer couldn’t perform troubleshoot today due to work and her not being able to have any time to go over anything because she is always on the phone and power cannot be killed controlling her computers. Customer said she wants to figure out with her husband a good time like a Saturday for her to book the appointment and that she will call back in when she decides with her husband. Explain to customer we will have the most likely separate the circuits.
Customer had three outlets and one switch for ceiling fan not working in bedroom. Says it is affected every time it rains. Explain to customer we will have to go through the entire circuit to figure out where the issue is and that the issue could literally be anywhere in the house. Customer wants us to call her back Thursday afternoon. Found on the first plug it was melted and burning, explained to customer we need to go through the whole circuit. Also explained multiple other things that were a major issue that will need to be addressed. The plug was behind the cabinets in the living room. Will not warranty anything on the circuit due to there being a fridge on it with old plugs and it is an issue. If we come back out customer understands we will automatically charge full price for the standard troubleshoot. Call back Jan. 8th Blake@calltoptech.com
Troubleshooting light fixture and replacing. If there is bad wire the price will change. If there is a problem located in another area we will have to move up to a standard troubleshoot. Found that the fixture in the closet had a broken pool chain so went and supplied fixture and installed a new one with a pool chain and globe and everything worked with no issues and customer is happy about light. Five year warranty on the installation. Explain the problem with having a two wire system and why it is so important to have corrected and protected by a GFCI breaker and also explained aluminum wiring. Everything is working at this time. Micah is calling me tomorrow after talking with husband on which direction to go with solutions.
Customer had a two wire system with two prong plugs and no ground. White wanted to install three prong plug so explained what is going to be required when we update the system to three prong outlets. Calling back next Thursday” is good for 30 days.
Met onsite with city inspector to pass the final inspection.
