Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
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Alex was friendly and knowledgeable about the rewire at my daughter’s house. He answered all my questions to my satisfaction.
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The guys were very professional, polite and knowledgeable to help me decide. Fantastic men
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I’ve used Top Tech several times due to emergency situations. Today’s service wasn’t an emergency but they are still my first choice for all my electrical needs. Josh took care of what I wanted to accomplish from my bucket list! Very professional and knowledgable!
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Had the guys out to install a new fan outside. They did a fantastic job and were extremely professional. I would highly recommend TopTech to anyone.
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The BEST ever in every phase of repairs from arrival, picking up part at shop and completion of repairs.
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It was done quickly and they seemed to know what they were doing
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Pastor has to reach out to finance department to get approval for work. Wants phone call follow up tomorrow at 11 ATTEMPT to restore flow to main line building sewer in order to properly test drainage No warranty on drain clear Collection upon completion
Troubleshooting oven circuit 1. Replace 200 amp panel outdoor (lifetime warranty) 2. Replace overhead meter base and service (lifetime warranty) 3. Install whole home surge protection (lifetime warranty) 4. Install 8ft copper ground rod 5. Install cold water bond 6. City permit and inspection 7. Hardwired smokes and carbon 8. Dedicated Oven circuit 9. Dedicated washer circuit (free) 10. Install gfci outlets in wet locations *$220 charge from oncore* *minimum 5 year warranty only everything* Wednesday the 17th Disconnect 9:00 Reconnect 3:00 Down payment check for 5k Replaced outdoor 200 amp panel on side of home and replaced overhead service. Properly grounded panel with ground rod and cold water bond. Ran dedicated 20 and 50 amp circuit to kitchen for washer and range. Installed battery power smokes in required locations.
Hydrojet kitchen branch line Up on arrival homeowner showed technician where kitchen line was backing up into backyard clean out also explain to technician sometimes when water is being run in kitchen sink water will come out laundry drain Homeowner gave authorization to technician to run auger machine to the backyard kitchen clean out in the wall Technician ran the auger machine multiple times would not clear Technician kept pulling back out grease Supervisor came out camera the main line back into the kitchen bridge line we were able to find the branch line covered in grease We explained to homeowner a Hydro Jetter will be needed in order to restore flow and get rid of the grease Homeowner approved Hydro Jetter for later this afternoon
Arrived on the job site, and the customer stated that all breakers on the A phase were repeatedly tripping. Upon inspection, the breakers were indicating an overvoltage condition, which could be caused by incoming utility overvoltage, a power surge, or a possible issue with the main breaker. To determine the exact cause, a minor troubleshooting service was recommended. The customer stated that he would like some time to consider the troubleshooting option and mentioned that he has an electrician friend who will check the voltage. The customer requested time to think it over, and we will follow up at a later time to proceed once he is ready and fully satisfied with today’s visit.
Attempt to restore flow to customer toilet in hall way. ** if toilet pull is needed pricing will be given ** ** no warranty on cable ** Successfully restored flow to toilet with toilet auger, did explain to customer that the current toilet is a low end builder grade which means lower quality and weak flush. Recommend replacing with a kohler power flush to get as good as a flush possible with the current setup. Quotes are good for 30 days
Replace water heater breaker, and water heater wasn’t feeding power out on one side of 240v breaker. Found that the black wire was melting and burning right on the breaker and cutting power in and out causing water heater to not work properly. Replaced the breaker and cleaned up wire and tested everything and everything is working with no issues.
Upon arrival customer directed me to the kitchen sink. The sink was backed up. Ran drain cable and restored flow. Had significant resistance while running cable. Recommended camera inspection. No warranty on drain clear. Ran water to check for leaks on tubular drainage under sink. Customer paid with $100 bill.
Work is being done in the hall restroom Made access behind shower valve for leak search Ran water on shower head and tub spout Did not observe leaks on in wall plumbing, however access was very limited and dampness on wall materials was present. Advised customer about having a restoration service come out. Collected on troubleshooting fee. If any plumbing work is needed then troubleshooting fee will be applied to repairs.
Pulled and reset toilet. Replaced wax seal, closet bolts and water supply line. Flange is in very poor condition and needs to be replaced. Customer is aware that the toilet is not set properly due to the condition of the flange. Attempted to restore flow to drain. The water level dropped in the sewer pipe and then filled back up again. Performed camera inspection and found that pipe is compromised and needs to be replaced.
Went onsite and did virtual final inspection with inspector and passed the final inspection.
Arrived to look at issue with the ground rod not being in the ground after the plumbing trenches were cut and backfilled. Found that the initial rod was only 2 feet long so installed 8 foot rod to replace.
1. Upgrade 200 amp panel (lifetime warranty) 2. Upgrade 200 amp disconnect (lifetime warranty) 3. Relocate all main branch circuits outside 4. Cold water bond 5. Install ground rod 6. Install whole home surge protection (lifetime warranty) 7. Arc fault circuit breakers 8. Major troubleshoot in arc fault breaker 9. City permit and inspection 10. Replace meter base (lifetime warranty)
- attempt to restore flow with a toilet auger to toilet due to currently not draining. Successfully restored flow to toilet with auger tested multiple times with toilet paper and water, it is going down fine now. Preformed whole home safety inspection at no cost. - noticed wh looks in very bad condition ( could not verify age ) - emergency stops are very old and may not work if needed for lavatory sink and toilet. - kitchen faucet and bath/shower faucet are dripping. - one outside faucet is missing a handle. - pressure to home is good at 70psi ( needs to be under 80psi ) - customer’s daughter requested me and supervisor return on Jan 8 ( morning to go over bundle pricing for work needed )
Customer was getting a new range due to her range messing up. Old range had a three prong plug and we ran wire few years back. We ran a four wire to the plug. Installed a 1450 Nema receptacle and replace the breaker from a 60 to a 50 amp. Check voltage on both ends and everything Tested fine. 1. Replace 200 amp panel (lifetime warranty) 2. Replace 200 amp meter base (lifetime warranty) 3. Install 200 amp disconnect (lifetime warranty) 4. Whole home surge protection (lifetime warranty) 5. City permit and inspection 6. Cold water ground for copper lines *5 year warranty only everything* *$220 charge from oncore* December 10th- reliant Replaced 200 amp panel in living area and properly grounded with ground rod and cold water bond. Installed emergency responders disconnect and replaced meterbase outside. Installed whole home surge protection on panel and installed gfci breaker on range. Replaced two smokes with customer supplied combos in hallways.
