Of all the companies and individuals I called in the area Marco was the most professional and more than willing to work around the hurdles in my project.
Overall Experience
Quality
Price
Convenience
I am a repeat customer because of the experience I received 2024. My recent experience was even better. My technician, Blake, came out swiftly and returned early on Monday to make sure the job was finished. He is knowledgeable of the field and was personable. I will definitely ask Blake to come out again to perform preventative maintenance next time.
Overall Experience
Quality
Price
Convenience
KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
Overall Experience
Quality
Price
Convenience
Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
Overall Experience
Quality
Price
Convenience
Alex was friendly and knowledgeable about the rewire at my daughter’s house. He answered all my questions to my satisfaction.
Overall Experience
Quality
Price
Convenience
The guys were very professional, polite and knowledgeable to help me decide. Fantastic men
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I’ve used Top Tech several times due to emergency situations. Today’s service wasn’t an emergency but they are still my first choice for all my electrical needs. Josh took care of what I wanted to accomplish from my bucket list! Very professional and knowledgable!
Overall Experience
Quality
Price
Convenience
Had the guys out to install a new fan outside. They did a fantastic job and were extremely professional. I would highly recommend TopTech to anyone.
Overall Experience
Quality
Price
Convenience
The BEST ever in every phase of repairs from arrival, picking up part at shop and completion of repairs.
Overall Experience
Quality
Price
Convenience
It was done quickly and they seemed to know what they were doing
Overall Experience
Quality
Price
Convenience
Customer called about a smart switch bank in the media room not working properly. Found wires were mixed up in the junction box. Rewired box and smart switch bank. Tested and all working fine. Customer is happy with the repair.
Customer called wanting to run power to the building at the back of the property for power to an RV outlet box Marco@calltoptech.com 682-262-5759
Met inspector onsite and passed final inspection.
1. Inspect all plugs, switches, attic wiring, electrical panel with wiring and safety and code requirements, GFCI and AFCI outlets and breakers, etc. Note: Customer is in process of buying home and was short on time. We put together several estimates. We presented estimates in person and emailed detailed. Will follow up in 1 week.
Customer called after having his disposal replaced and needed a junction box with GFCI outlet installed. 1. Install junction box under sink 2. Install GFCI outlet
Customer called wanting to have a list of items completed throughout the home including panel and service replacement, AFCI/GFCI installation, grounding, surge protection and a new circuit. Will return 2/5 after 12 pm to go over options Marco@calltoptech.com 682-262-5759
Customer had a bad GFCI in the garage that was causing garage door not to work and front, back, and side HVAC plug to also not work. Explain to customer we will have to troubleshoot and replace all the outlets but for today we just replaced the GFCI and I’m coming back to replace the rest of the circuit so we don’t have issues in the future. When arrived found that when going through circuit there was stab locked outlets with very loose connections and dry rotted siliconed. Replaced all the outlets in the garage and all the outlets outside and wrapped wires on screws and silicone. Explained to customer stabbed locked outlets are a concern and if the outdoor outlets are like that then the indoor ones will be too and they will need to be addressed. Tested gfci out.et in garage and explained how it works and also explained what it does. There are no issues at this time and 5 year warranty on entire circuit other than internal wiring for the outdoor circuit.
1. Replace arc fault breaker due to it being bad and tripping randomly. It was controlling the middle office area between the 2 bedrooms. 2. Replace 60 amp breaker to 50 amp gfci due to who ever installed it being wrong. 5 year warranty on the 2 breakers and the gfci breaker replaced was feeding car charger and we will not warranty anything with the plug or the car charger hookup. Friday- afternoon return
Met inspector onsite and did not pass the final inspection due to ground system not meeting the minimum requirements when the home was not converted to pex and a permit wasn’t pulled. Since we took out permit for the yard line we had to bring the system up to code by installing a second ground rod and an additional whole home shut off at the city side of yard. Per inspector request attached photos to city permit and set up for re-inspection the get the permit closed out. Also while onsite backfilled the open trench.
1. Install copper to aluminum pigtails throughout the home 2. Replace all devices (switches, outlets, GFCIs, etc) 3. Install AFCI/GFCI protection for all required circuits and locations 4. Move kitchen light switch to living room (back to back) 5. Install GFCI outlet and weatherproof box on front of home using existing circuit (back to back) 6. Add double outlet box in hall bathroom using existing wiring (free) 7. Add double outlet box behind furniture in living room using existing wiring (free) 8. Run new dedicated 20 amp circuit to kitchen countertop (right of sink) 9. Pull all city permits and inspection 10. Install overhead main electric service (lifetime warranty) 11. Install weatherproof first responders disconnect next to meter (lifetime warranty) 12. Install main breaker panel in garage (lifetime warranty) 13. Install whole home grounding system 14. Install whole home surge protector - 108k amps protection (lifetime warranty) 15. Install 110 volt hardwired and interconnected
Customer wanted a quote on running wire to the upstairs and cutting sheet rock 10 foot away from the panel and going from the first story to the second story. We would have to install two arc fall breakers and run wire up the walls. Customer got two different quotes one for 995 and the other around 1200. Explain to customer we will not be able to price match due to that not being apples to apples. Explained our warranty and our insurance and the liability and reviews. Explained the difference of our price compared to others.
Customer had a bathroom remodel about a month ago and his bathroom outlets and front and back door plug were not working properly. Found out there were multiple issues with the circuit due to the remodel and multiple wires on the circuit that shouldn’t have been there. Explain to customer it does need to be addressed Because the wiring is incorrect. Found a junction box in the attic face down towards the ceiling that I had to pry off of the stud and it had bad connections and inside junction box which were causing the outlets to not work. Explain to customer, we will not warrantee any of this work and only redo all the wiring feeding the bathroom. The reason we will not warranty is due to miswiring and open spices in attic. Everything is working at this time. 1. Run conduit on outside of electrical panel to the attic 2. Run dedicated circuit for bidet plug 3. Run dedicated circuit for towel warmer 4. Rerun bathroom counter top plug x3 drops 5. Move/ rerun 3 can trim switch leg 6. Move
Customer needed an inlet with an interlock kit installed for his portable generator 6500 W. Explain to Nathaniel that we can definitely do the job and get it taken care of, but it will not happen today due to backorder of material. He said he definitely wants to do it but it’s going to try to figure out a different route considering the storm is hitting this weekend.
1. Fix incorrect grounding system with plugs that have 3-prong plug 2. Install GFCI/ AFCI breakers per code to protect 3-prong plug 3. Major troubleshoot for breakers and outlets that trip 4. Replace 60 amp electrical panel (lifetime warranty) 5. Install ground rod at panel per code 6. Pigtail 12 openings aluminum to copper plug 7. Add outlet for water heater flood stop (free) 8. Today’s work will be at no charge *Electrical panel is being fed from a 60 amp breaker and needs to be upsized. We will not be responsible for breakers tripping if we go back with a 60* *Does not include digging trench* *10% off with minimum of a 5 year warranty* Installed dual function breakers on circuit inside main panel to give two wire system a form of grounding protection. Replaced sub panel on outside building and grounded with ground rod. Redeviced entire detached building with new outlets and switches and used pigtails wire nuts for aluminum to copper devices.
