Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
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Alex was friendly and knowledgeable about the rewire at my daughter’s house. He answered all my questions to my satisfaction.
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The guys were very professional, polite and knowledgeable to help me decide. Fantastic men
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I’ve used Top Tech several times due to emergency situations. Today’s service wasn’t an emergency but they are still my first choice for all my electrical needs. Josh took care of what I wanted to accomplish from my bucket list! Very professional and knowledgable!
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Had the guys out to install a new fan outside. They did a fantastic job and were extremely professional. I would highly recommend TopTech to anyone.
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The BEST ever in every phase of repairs from arrival, picking up part at shop and completion of repairs.
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It was done quickly and they seemed to know what they were doing
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Customer was getting a new range due to her range messing up. Old range had a three prong plug and we ran wire few years back. We ran a four wire to the plug. Installed a 1450 Nema receptacle and replace the breaker from a 60 to a 50 amp. Check voltage on both ends and everything Tested fine. 1. Replace 200 amp panel (lifetime warranty) 2. Replace 200 amp meter base (lifetime warranty) 3. Install 200 amp disconnect (lifetime warranty) 4. Whole home surge protection (lifetime warranty) 5. City permit and inspection 6. Cold water ground for copper lines *5 year warranty only everything* *$220 charge from oncore* December 10th- reliant Replaced 200 amp panel in living area and properly grounded with ground rod and cold water bond. Installed emergency responders disconnect and replaced meterbase outside. Installed whole home surge protection on panel and installed gfci breaker on range. Replaced two smokes with customer supplied combos in hallways.
- attempt to restore flow to main line due to whole home stoppage currently. ** no warranty on cable ** Was able to restore flow however did feel quite a bit of binding and could hardly push past also had to struggle to get cable out of the pipe. Did explain to homeowner that a camera is needed to figure out the cause of this issue. However he let me know that a crew installed fiber 3 weeks ago and the contractor has a plumber on standby to camera the line and see if the issue is existing or if the directional boring was the cause of the issue. ** will call back between 11-2 for update on issue ** Called customer to talk about the camera that another company ran customer explained the pipe is completely full paper and I let him know a cable will only poke hole however a hydrojet is needed in a situation like that and he’ll get be getting estimates for that and will call back if needed.
Gave customer estimates to replace water heater. No work authorized at this time.
- preform diagnostic on electric water heater due to currently no working. Tested upper thermostat with power on ( 240v+ opposite screws good ) Tested lower thermostat with power on ( 120v+ per screw/ ground good ) Turned power off and tested upper and lower elements ( tested at 12.5 ohm good ) Let the heater warm up as soon as the hot top element got hot enough. The bottom is supposed to kick on and that is when the breaker tripped. Did let homeowner know issue may be on electrical side as all test passed for any electrical testing points on the unit. ** replaced handle on outside faucet behind laundry due to sub breaking the handle ( no charge ) ** ** scheduled electric for customer for this afternoon to check the electric side of this issue. Their diagnostic cost will not be the same as ours. Did write up an estimate for both thermostats and elements just in case
- remove face plate for main bath shower valve and look into wall to try to figure out what is causing the leak Was unable to remove faceplate so I let customer know we could cut a hole behind valve however we are not liable for drywall damage or repair Preform shower pan test on main bath shower due to potential leak on one piece pan. ** if test fails pricing will be given for repairs needed ** Will return 2 to 5 tomorrow to perform shower pan test Performed pan test also tested drain No leaks occurred during the process. Let homeowner know that the seal around the shower itself and around the seat does not look good. That is most likely the issue if not the seat itself. She will need to contact the tile guy to do that work.
1. Run 65ft of #6 wire to sub panel 2. Install 60 amp sub panel 3. Install breakers with 3 dedicated circuits 4. Install ground rod copper *minimum 5 year warranty on everything*
- attempt to restore flow to kitchen drain from outside clean-out with cable. ** no warranty on cable ** Was able to successfully restore flow to kitchen drain tested for 10min and water was going down good now. Cleaned up tools and trash.
Customer called us out for gas leak in home causing atmos to shut the gas off and locking the system out so it cannot be used. Looked around home with son and outside of home. Gave estimate for gas test w air and leak detection spray or only air customers father declined work currently he is at work and son said he’ll look over the estimates and call back. Quotes are good for 30 days.
Arrived to look at issue with the outside outlets not receiving power. In the garage to the left of panel there was a faceless gfci that was tripped and once reset power was restored to the exterior outlets. Had homeowner turn on Christmas decorations to confirm there is not a direct short that caused the gfci to trip. Found it to be fully operational.
No warranty on galvanized piping repairs.
Customer wanted a quote on replacing light fixtures and adding new light fixtures in certain locations and extending the wiring for the lights. Also wanted us to extend plug from garage opener to the side so he can install a side melt garage opener. Also wanted to install a subpanel to make available room in main panel. Wanted to install a plug for a electric vehicle.
Arrived to warranty after work was performed and the office circuit lost power today. Quickly found a loose connection and once repaired the circuit was restored. While there went through the entire house and tested every outlet and switch to make sure it was fully operational.
1. Run wire across attic and drop down wall 2. Install 60 amp standard breaker 3. Install hardwired car charger 4. Install whole home surge protection (lifetime warranty) 5. Replace 3 plugs and troubleshoot (free) 6. Replace arc fault breaker for nook area *minimum 5 year warranty on everything we do* *sheetrock will be cut and we will not patch or repair* Installed a car charger across garage customer supplied. Tested charger and voltage going to charger and everything works with no issues. Five year warranty on the insulation and the breaker feeding the car charger. Installed a whole home search protector with a lifetime warranty with customer. Replaced nook outlet breaker due to age. Tested and everything works with no issues and five year warranty on everything that we replaced and installed That we supplied. Customer is happy with everything for today.
Customer called us out for issue inside of home, looked around inside home and outside. Customer found static test done by plumber when foundation work was done domestic pressure test passed. However hydrostatic test for sewer failed. Gave estimate for whole home hydrostatic pinpoint testing. Customer needs to discuss with father due to him and the mom owning the house, however she said he cannot talk until after work. If any questions, please call the office to get in contact with me so I can go over any questions with them.
