KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Overall Experience
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Convenience
Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
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Alex was friendly and knowledgeable about the rewire at my daughter’s house. He answered all my questions to my satisfaction.
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The guys were very professional, polite and knowledgeable to help me decide. Fantastic men
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I’ve used Top Tech several times due to emergency situations. Today’s service wasn’t an emergency but they are still my first choice for all my electrical needs. Josh took care of what I wanted to accomplish from my bucket list! Very professional and knowledgable!
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Had the guys out to install a new fan outside. They did a fantastic job and were extremely professional. I would highly recommend TopTech to anyone.
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The BEST ever in every phase of repairs from arrival, picking up part at shop and completion of repairs.
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It was done quickly and they seemed to know what they were doing
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1. Replace 200 amp overhead service (lifetime warranty) 2. Install 200 amp disconnect (lifetime warranty) 3. Separate neutrals and grounds 4. Install whole home surge protection 108k amps protection (lifetime warranty) 5. Replace 200 amp panel due to height of panel being 7.1ft (lifetime warranty) 6. Install grounding system (free ground rod) 7. Pull all city permits and inspection 8. Install 110 volt hardwired and interconnected smoke detectors in bedrooms and hallway with 10 year sealed battery backup *$220 for disconnect and reconnect* *minimum 5 year warranty only everything*
Arrived on job site; customer stated that multiple outlets on the same circuit were not working. Performed a standard troubleshoot of the two upstairs bedrooms and identified that the bedroom located to the left at the top of the stairs was affected. Removed the outlets and confirmed zero power. Accessed the attic, traced the wiring, and found the circuit feeding a single outlet in the back bedroom. The outlet located immediately to the right upon entering that room was not feeding through properly. Re-spliced and reconnected the wiring at that outlet, restoring power to the entire circuit. Customer also mentioned having three “smart outlets,” which were determined to be smart thermostats requiring a C wire. Informed the customer that this work falls under HVAC and would require an HVAC technician. Discounted the standard troubleshoot since all outlets were not replaced and the issue was resolved through repair. The outlet in the far bedroom, located in the middle of the home, carrie
Provided photos of completed work to city inspector per her request and passed the final inspector. Will have technician backfill hole by end of day today.
Met inspector and homeowner onsite to pass the final inspection.
Arrived on job site; customer stated that the light switch controlling the back patio porch light was not working properly. Upon inspection, determined it was a smart switch that was continuously blinking and had failed. Customer confirmed that no other devices or circuits in the home were affected and that the switch was the only issue. Replaced the faulty switch with a customer-supplied device. Verified proper operation after installation. Provided the customer with options for adding surge protection. Customer is 100% happy and satisfied with today’s visit.
Customer called us out due to water heater not working for several months, performed whole home safety check to help identify the issue. Went over home safety check with customer to discuss identified hazards, however, a troubleshoot was needed in order to identify and repair power to water heater. During troubleshoot verified power at the panel was correct however there was no power at the water heater. After tracing out the circuit discovered a timer was on the circuit which was turned off, preventing power to the water heater. Bypassed the mechanical timer in order to restore power to the water heater and prevent this issue from reoccurring. Discuss the hazards and need to replace existing panel and overhead service, customer is going to talk with his wife and father and give us a call back to schedule a time for supervisor to come out and give an estimate for the project.
Customer was having flickering lights and plugs not working properly. Explained to customer the only way I could figure out exactly what the issue was is by troubleshooting meter and panel. Left options for customer and she said she’ll have to think about the options. Explained to customer how important the options are to getting taking care of. Options good for 30 days.
Customer had a bad plug in living room that was stab locked and not feeding power out correctly. Replaced the plug and everything worked with no issues. Went through the circuit and replaced all the outlets due to them being stabbed locked. Customer was using iron originally which burnt the stab lock plug. We will only warrantee the circuit as long as he doesn’t use the iron and if he does use the iron there is no warranty on the circuit.
Today we came out to David’s home to look at 3 fixtures he wanted installed 2 on opposite sides of garage and 1 at the front door wall. The 2 by garage didn’t have the proper enclosure so gave estimates and David would like to think about it
Run cable to attempt to clear Mainline No warranties
1. Install electric car charger in garage 2. Run #6 wire across attic and down wall 3. Install conduit out of panel to ceiling
Plumbing final inspection has been approved by the city inspector and the permit is now closed out.
Arrived on job site; the customer stated that the washing machine outlet was not working properly. Performed a minor troubleshooting focused on the outlet and checked the breaker by opening the panel cover. The breaker was displaying five blinks, indicating a ground-fault condition and confirming that the breaker was functioning properly. Replaced the outlet on the GFCI breaker dedicated to the washing machine. After replacement, everything was operating correctly, and a full wash cycle was run to verify proper operation. The customer understands that the outlet carries a five-year warranty and is 100% happy and satisfied with today’s visit.
Arrived on job site. The customer stated that one of her smoke detectors was beeping, indicating it was not functioning properly. Upon inspection, all smoke detectors were found to be approximately 18 years old. I presented a solution to replace them with our 10-year sealed battery smoke detectors, which include a 10-year warranty. The customer agreed to move forward with replacing all five smoke detectors, and Hector is currently completing the installation. A safety evaluation was also performed; everything checked out except for whole-home surge protection. The customer would like some time to consider that solution, and we will follow up. Customer is 100% happy and satisfied with today’s visit.
Sent photo to inspector to pass the final inspection and will have installer return today for backfill.
