Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
Overall Experience
Quality
Price
Convenience
Alex was friendly and knowledgeable about the rewire at my daughter’s house. He answered all my questions to my satisfaction.
Overall Experience
Quality
Price
Convenience
The guys were very professional, polite and knowledgeable to help me decide. Fantastic men
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I’ve used Top Tech several times due to emergency situations. Today’s service wasn’t an emergency but they are still my first choice for all my electrical needs. Josh took care of what I wanted to accomplish from my bucket list! Very professional and knowledgable!
Overall Experience
Quality
Price
Convenience
Had the guys out to install a new fan outside. They did a fantastic job and were extremely professional. I would highly recommend TopTech to anyone.
Overall Experience
Quality
Price
Convenience
The BEST ever in every phase of repairs from arrival, picking up part at shop and completion of repairs.
Overall Experience
Quality
Price
Convenience
It was done quickly and they seemed to know what they were doing
Overall Experience
Quality
Price
Convenience
Customer called us out for issue inside of home, looked around inside home and outside. Customer found static test done by plumber when foundation work was done domestic pressure test passed. However hydrostatic test for sewer failed. Gave estimate for whole home hydrostatic pinpoint testing. Customer needs to discuss with father due to him and the mom owning the house, however she said he cannot talk until after work. If any questions, please call the office to get in contact with me so I can go over any questions with them.
Separating neutrals and grounds in panel box, replacing single pole breaker in panel, adding bell box outside for expose wire in backyard, adding the harness for smoke detectors in home Separated double lugged grounds and jet rail inside panel and replaced improper breaker in panel. Cut existing wire exposed outside and installed into box for proper protection, and ran ground from panel through attic to gas pipe on attic furnace.
Arrived on the job site, and the customer stated that the garage door and outdoor lights were flickering. Noticed that when the breaker was turned on, it made a crackling sound, indicating a failing breaker. Replaced the breaker, and everything is now working properly. We will be returning on Wednesday to install an Ultra Whole Home Surge Protector, which comes with a lifetime warranty and protects up to 108,000 amps. It also includes a five-year secondary home insurance coverage of up to $75,000 from Eaton. The customer is 100% happy and satisfied with today’s visit.
Gave customer estimate to rebuild toilet and faucet. No work authorized at this time.
- gain access to roof to run cable down 3in toilet vent due to stoppage on main bath drainage ( attempt to relieve pressure on drainage ) No warranty on drain cable Successfully restored flow to main bath shower and toilet , tested multiple times , did explain to homeowners that there are definitely bigger issues in the drainage system and me and my supervisor will be back out tomorrow morning to preform a camera inspection. Solutions will be given for any issues found
Put sewer system on test for inspector. Passed inspection.
Customer had a GFCI in the garage, feeding the front door plug and the back door plug. Explain to customer with all of his Christmas decorations and extension cords. The GFCI will trip every single time that the cords get wet. Explain we are not responsible for the GFI trip and considering it was customer supplied. The GFI was tripping originally due to it being a dual function plug and neutral was touching ground. Explain if we had to come back out we will automatically go straight to the standard troubleshoot. No warranties on anything.
Customer wanted to get a quote to install. A customer supplied inlet and a customer supplied interlock kit. Customer already had items on hand. He has two more companies coming out tomorrow and will give us a call back. Explain apples to apples.
Arrived on the job site. The customer reported that her home was struck by lightning and the fire department had shut off power at the main disconnect outside. I performed a minor troubleshoot to check voltage. After turning on the main disconnect and resetting the breakers, I observed significant dimming and flickering lights throughout the home, along with multiple appliances not operating correctly. Checked voltage at the main panel and found an imbalance: one leg was reading 124 volts while the other was only reading 24 volts. I contacted Oncore to cut the meter seal and open the meter base. The line side showed the same readings—124 volts on one leg and 24 volts on the other—confirming this is an issue on Oncore’s side. I informed the customer that no further diagnostic or repair work can be performed until Oncore resolves the voltage issue. Once their line is fixed, we will return to inspect her appliances, outlets, switches, and breaker panel to verify proper voltage balance a
- Dry water heater pan as best as possible. - dry off sensor and attempt to turn back on and restore hot water. ** no warranty ** Cleaned up water as much as possible, cleaned sensor and reset board. Turned water back on and tested everything is working good now , cleaned up trash
1. Drop out of switch box with constant hot 2. Surface mount junction box 3. Surface mount metal clad cable 4. Run cable down to new surface mounted plug 5. Install gfci breaker per code 6. Disconnect sycom surge (hazard) 7. Install whole home surge (lifetime warranty) Friday- 8-11 Ran power from disposal switch down into a junction box and ran MC under cabinets to sink location and installed outlet for instant water heater under sink. Removed old sycom surge connected to main lugs and installed new whole home surge protection
- attempt to pop clog in yard due to complete stoppage No warranty Successfully restored flow did explain to customer there is no warranty on the work. Ran the cable and I was able to get the water to drop did leave an estimate for camera inspection so we could look at the line and see what issues are currently in there however, customer currently does not want to do that. Emailed estimate he said he will call back. Quotes are good for 30 days
Arrived on the job site, and the customer requested the installation of two small chandeliers. Provided a 0.7 discount on one of the fixtures. Completed all work, and everything is operating perfectly. The customer is 100% happy with today’s visit and understands that there is a five-year warranty on all connections and installations.
