Everything was very smooth. Tech knew the location and was onsite within 2 hrs of the first call and got it done right!
Bryce and Jason of AAA Fire and Safety both came today to take care of our annual fire alarm/sprinkler test and fire extinguisher tests. They did an excellent job.
First, Bryce was great. However, your pricing seems crazy for what you get. Example: Inspecting 19 sprinkler heads is a flat $150 charge but took less than 15 minutes. Hourly that would be $600/hour. In fact, the entire inspection took about an hour and cost $721. I would love someone to explain how this makes sense.
Response from AAA Fire Protection Inc.:
Jeff, I would like to thank you for taking the time to fill out our survey and let us know that our technician is performing to the standard in which we expect. We understand it takes time out of your day, but these surveys are vital for us to keep our fingers on the pulse of our customers and to continue to bring the quality of service that we strive for at AAA Fire Protection. Our pricing is based on a per system cost and is pretty competitive across the board as far as industry standards are concerned. Sometimes things go better than excepted and we are able to get in and out of jobs quicker than others. I would also like to point out that inspection reports for your property also have to be filled out, per the cities fire department compliance requirements, also take time and are the same report regardless of the size of your system. When you have time please contact the office and ask for Reese so that we may go over you bill and if needed adjust appropriately. Thank you for being the best part of AAA Fire Protection!
I highly recommend AAA Fire Protection. They are always, punctual, professional, pleasant, and competent. All major jobs have been completed flawlessly.
Michael Walsh is great. He is always my point of contact when i have any problems. He is very responsive and thorough.
Michael is wonderful to work with!!!
Bryce is professional, helpful, knowable, efficient and reliable. Always a pleasure to work with him.
On-time arrival (a little early, in fact), knowledgeable, personable and efficient.
Bryce did a great job testing and certifying my equipment, and I learned a lot in the process.
Preformed annual fire alarm, wet sprinkler, elevator recall testing with 100% unit access. Panel batteries failed load will return to replace batteries. AAA will provide a quote to address other sprinkler deficiencies identified during the inspection. Thank you for choosing AAA Fire Protection The Northwest’s Most Trusted Name In Fire Protection
Called out to investigate “alarm issue” on panel. Identified that the door to the fire alarm/ electrical room is broken and I was told by Eric that people break in there to do drugs and sleep. Upon arrival I found that a battery had been taken from the panel and the fuse was also blown most likely when the battery was attempted to be reconnected. Replaced fuse and batteries and panel returned to normal! Thank you for choosing AAA Fire Protection The Northwest’s Most Trusted Name In Fire Protection
Preformed annual fire alarm, sprinkler and stairwell smoke control testing. Thank you for your help entering the units. AAA will provide a quote to address deficiencies. Thank you for choosing AAA Fire Fire The Northwest’s Most Trusted Name In Fire Protection
Investigate cause of trouble on system. Panel clear on arrival. Troubleshooted as,I have as possible will need to return while panel is in trouble if it continues happening. Thank you for choosing AAA Fire Protection. The Northwest’s Most Trusted Name In Fire Protection!
Replaced heat detector that was broken. All systems normal! Thank you for choosing AAA Fire Protection. The Northwest’s Most Trusted Name In Fire Protection!
Preformed annual fire alarm testing. Replaced old smoke detector that would not go into alarm. All systems normal. Thank you for choosing AAA Fire Protection. The Northwest’s Most Trusted Name In Fire Protection!