Tech was on point and made the work look easy. He was very knowledgeably and so easy to work with.
Luis is a top notch technician, one of the best!
Luis has always been very helpful and maintains a high level of professionalism.
Even with a new hasp key the FireWorks installation was not without issue. The program would not install with the PC network adapter enabled. Yet it cannot connect to the ESTx main computer without the network adapter which then would not re-enable in normal Windows. Was able to enable it in Windows Safe mode so Luis could connect FireWorks with the ESTx computer. End result is the FireWorks is working again. Luis, as always, was professional and courteous.
Luis was unsuccessful in getting FireWorks installed on our standalone PC. Luis is a good technician, as well as courteous and professional. ASA should brief technicians on a site's particular requirements for installing FireWorks to minimize difficulties.
completed a service call for a fire pump inspection at a commercial building. During the initial test run, I noticed the pump was not reaching the required pressure levels, which could compromise the building’s fire protection system. After a thorough inspection, I found that the issue was due to a clogged suction strainer, which was restricting water flow to the pump. I shut down the system, cleaned out the strainer, and checked for any additional obstructions in the intake line. Once cleared, I restarted the pump and performed another test, confirming that it was now delivering proper pressure and flow. The system is fully operational, and I provided the client with a service report and maintenance recommendations to prevent future issues.
perform hydrotesting on several fire extinguishers that were due for their periodic inspection. During the testing process, one of the extinguishers failed to hold pressure, indicating a possible internal defect or corrosion in the cylinder. I immediately removed it from service for safety reasons and tagged it for disposal, as per NFPA guidelines. I then continued testing the remaining units, all of which passed with no issues. To maintain coverage for the client, I replaced the failed extinguisher with a certified, freshly tested unit from our inventory. All results were documented, and the client was updated on the status and actions taken.
performed a routine inspection at a commercial property and identified an issue with one of the fire extinguishers near the back exit. The pressure gauge was in the red zone, indicating the extinguisher was undercharged and potentially unusable in an emergency. I removed the extinguisher from service and replaced it with a properly charged unit from the truck. I then documented the issue, tagged the faulty extinguisher for maintenance, and scheduled it for recharge and testing. I also reviewed the location and ensured all extinguishers on-site were easily accessible and up to code.
Checked in with the client to perform the annual inspection of the backflow prevention device and found it failing to hold pressure during the test. Diagnosed the issue as a worn-out check valve causing water to flow in the reverse direction. Replaced the faulty check valve and retested the system. The backflow prevention device is now holding pressure properly and compliant with code requirements.
Checked in with the client to inspect the kitchen suppression system and noticed low pressure in the agent cylinder. Further inspection revealed a slow leak from the cylinder valve. Replaced the faulty valve, recharged the cylinder to the correct pressure, and conducted a system test. The suppression system is now fully operational and ready for service.
Checked in with the client to perform routine maintenance on the fire alarm system and found several devices not communicating with the main panel. Upon further diagnosis, the issue was traced to a faulty SLC loop causing intermittent signal loss. Replaced the damaged wiring section and reset the system to ensure full functionality. Verified that all devices are now reporting correctly and the system is back to normal operation.
Checked in on-site with the client for scheduled fire pump services and identified abnormal noise coming from the jockey pump. Upon inspection, we discovered excessive vibration caused by a misaligned coupling. Realigned the coupling and tightened all connections to manufacturer specifications. Retested the system, and the pump is now operating smoothly and within normal parameters.