Wonderful working relationship with Bob. My realtor, best realtor EVER Ben Thurman with Keller Williams. Honest, listens to YOU and never attempts to up sell you. My experience with Resort-It. Floors were gorgeous, a few spots were scratched and shoe molding was NOT properly installed. A quick call to Ben and then one to Bob. We all agreed that the installation was not up to Bob's exacting standards. We agreed that someone other than original instarller would handle the repairs. Long story short, my buyers were the 1% that make realtors want to quit. Buyers didn't mention the floors or the molding. We made it to the closing, buyers realtor lost her license due to ethical issues and I waited for a new invoice from restore-it Many months later my invoice is still outstanding. No adjustments were made to the invoice i.e...charges not discussed for movement of furniture-$500, adjustments were not made for scratches that were noted by myself, my realtor and by Bob. I just recently paid the invoice and have let it go I rate Bob the owner 10+stars, the installers 4, the person who came out to do shoe molding and miter the corners a 2. Nobody showed up to correct the mistakes. Bob was very displeased at the quality of work by the last contractor. This was my 15th property so I know pride of workmanship and have met some true artisans when it comes to woodworking
