Overall Experience
Quality
Professionalism
Convenience
Overall Experience
Quality
Professionalism
Convenience
Overall Experience
Quality
Professionalism
Convenience
Overall Experience
Quality
Professionalism
Convenience
Charles, the technician who visited was very professional and explained the problem very well. It was a good experience from setting up an appointment over phone, to the complete fix.
Overall Experience
Quality
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Friendly Professional and patient regarding customers questions
Overall Experience
Quality
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Convenience
I would recommend Charles — he explained everything he wanted to do and the cost associated with it!! Very knowledgeable!!
Overall Experience
Quality
Professionalism
Convenience
Arrived in a timely manner and took care of the issue with my garage door
Overall Experience
Quality
Professionalism
Convenience
Overall Experience
Quality
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Convenience
Overall Experience
Quality
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Convenience
I had a spring break on my double car garage door and couldn’t get the door to come up and still had issues when I released it. Called A1 and told them what had happened and they advised me that someone would be there today between 1-6. They sent me a photo and profile of the tech that was coming and had him call me when he was 30 mins out. He did just that. Got here, very professional and showed me some different opinions and suggestions. We redone the springs, rollers and cables that the tech showed me ware. Bottom line, the initial repair was done and I had the tech replace all that was recommend at my wishes. Charlie’s was very polite and ensure that I know everything he was doing and went a little bit above. We are very please with the service!!
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Overall Experience
Quality
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Overall Experience
Quality
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Convenience
Both technicians were great. They both explained in detailed what caused the springs to break and what work needed to be done.
Overall Experience
Quality
Professionalism
Convenience
Overall Experience
Quality
Professionalism
Convenience
ORB, Max Life Rollers, Angle Iron Framing, Tune-up
Springs, Cables, Rollers, Bottom Seal, Retainer, Complimentary Tune-ups