I was more than a little disappointed that the technician was not equipped to repair anything, except to brace the door itself which had a crack on the edge of one panel, causing the door to sag (which probably caused the problem in the first place). The only option was to spend a lot of money to buy a whole new unit (motor, drive, etc.). One can't even buy the parts separately. That is poor policy, and I believe misrepresented in your ads for repair. As far as I'm concerned, the motor and drive were repairable. I am on a fixed income and cannot afford many such expenditures. I was expecting perhaps a $200-300 cost, and instead had to spend in excess of $600. This is not the technician's fault, it is the policy of the company, which doesn't equip the technician to repair... but merely to replace.
