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Jimmy did a great job offering and explaining different options and patiently waited for us to decide which one to do.Then he went above and beyond in repairing the door as well.
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I'm giving Jimmy 5 stars because he was courteous and efficient and I'm pleased with his work. But what I am NOT pleased with is the $33.32 "Mobile Convenience Fee" tacked onto my bill. I was not told before using my credit card that I would be charged this fee and that I could avoid it if I paid by check. I called Customer Service on 3/22, left a voicemail message for a supervisor named Bruce asking him to call me and he never called. I am very disappointed in Bruce and A1, but I'm not going to penalize Jimmy over my disappointment with the A1 Call Center.
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Overall Experience
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Overall Experience
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Good experience. Third garage door company to come out and door finally fixed now! Thanks!
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Jim was a great person to have done my garage door. He was respectful and did a great job.
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Jimmy was very likable and easy to communicate with
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I was impressed with the email ad phone notification of the technician coming. Then also how the approval of the charges before the work was done, all on the little tablet. Very technologically efficient.
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Overall Experience
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We had Jimmy King at our house and he was fantastic. It was our first time using A1 and we wouldn't hesitate to call again.
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spot held on Christian 06/12 8-10
spot held on christian 06/09 1-6
NDA Signed. Checklist complete. Deposit collected. Door is special order
customers door install. Christian and Harris 05/14 1-6
spot held 5-12 CHRISTIAN 8am
NDA Signed. Checklist complete. Deposit collected. Door is in stock BUT window section is out until the 27th of April
spot held 4-27 CHRISTIAN 1pm
cancel job 128117800 after you convert and move deposit
in stock order right away. Customer wants installed next month but we need to order doors now and call customer to set up install
door in stock spot held on Jimmy 02/12 1-3 customer needs afternoon appt
door in stock. Spot saved on Christian 02/11 8-10 arrival
call with install date when eta
