This was my first experinec with having a garage door opener installed. Matt was awesome, He showed up when he said he would, took a look at my garage and say that he needed to install a header, which I left out when I scheduled. He had another job to get to but said he would come back the same day with the board if he finished in time. To my surprise, Matt came back the same afternoon and had me up and running in an hour!! Excellent