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Jake is great. Your office was so accommodating for an Easter Weekend Saturday appointment. Just took an hour from the call to Jane arriving.
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It’s always good to see same technician to do the work, Mr. Kevin is professional as usual, The project was completed smoothly and quickly!
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Kevin did a great job for us. He was really clear with his operational explanation and was happy to spend plenty of time to make sure we got it right. Thanks Kevin.
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kevin was very courteous & knew his job & remembered me from before which is good customer relations!!
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The technician, Vester, was great. He was very meticulous and explained what he did very well.
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If you’re looking for a garage technician, I highly recommend Kevin! He’s very knowledgeable, attentive and patient to answer all the concerns about garage issues. He’s also very polite and professional.
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Technician Kevin constantly tried selling service I didn't need. Especially after asking if "my husband tried fixing Garage Door" when aware wasn't married pulled every trick he knew including saying I needed sensor to help door go up when blocked, told him already had one....but when he finished fixing DOOR now it "suddenly" doesn't work!!! Will report this to BBB
Response from Action Garage Door Repair Specialists:
Rhonda, After speaking with you and getting our senior technician out to perform a safety inspection for you within 20 minutes of your review, I hope that you feel better about your experience. We do have photos of all the parts that were replaced and can assure you that they were broken or worn to the point of no longer being able to pass inspection. Everything is currently operational and safe. Our senior tech has sent another review request to you and I look forward to hearing how we did on the return trip.
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Keven arrived right on time! He is very courteous and very knowledgeable! He explained everything he has to do to fix the issue thoroughly before he stated. Finished the job faster than expected…. His service has exceeded my expectations!!!
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