New garage door opener not working. Multiple attempts to get the tech back out here after first service call. Nobody seemed to know what needed to be done on the follow up service call. Finally got a follow appointment only to have the tech no show. Called 4 times on the day of the return appointment to get an idea on when the tech would be here. Was told 3 times I was his next stop or he is almost there. Only to be told 3 hours after the appointment window he would NOT be coming. Sat at home for 6 hours only to have him not show. Talked to the dispatcher who's attitude was "oh well". Not, we will get this done or we are sorry for the inconveience. Just oh well too bad computer glitch. Zero effort for customer service here. So then I was told he would be here first thing the next morning to install the new system. He showed up but didn't have the replacement opener with him! Really?! So I waited another 24 hours (48 from my original appointment) for him to come back with a replacement he was supposed come with 2 days prior. Then it turned out it was NOT the opener in the first place but the closing safety sensors WHICH I RECOMMENDED HE CHECK IN THE FIRST PLACE! So a quick 10 minute fix on the first service call 2 weeks ago turned into an 2 week ordeal with an inoperable garage door with you guys! Really?
