We had a couple of issues for Terry to repair, and he got right to it. He communicated that the larger problem would take place in a couple of days because a part was needed. He personally made sure that he would find a place for us on their very busy schedule. Terry was a bit late, but called to make sure we knew he was on his way. That does not always happen and we sit for hours, wondering. I am a huge fan of communication! We had a pleasant experience and would call your company again!
Had a garage door go bad after 15 years and these guys were out in less than 24 hrs to get me all set. Terry was friendly and courteous as he worked in the sweltering heat to get my garage doors back in order. I even got a discount! Definitely will be recommending these guys in my neighborhood!!
Terry not only fixed the door & tuned up the other one beyond expectations but he did a quick favor (unrelated) and completely not required.
Having Terry out to repair a minor garage door issue was a delight. His well-mannered, thoughtful, and capable ways made for a quick and effective visit!
Installation Experts had question about why door wasn’t right. Questioned spring and made calls to ensure correct. Told many times by manufacturer it was right. They still weren’t happy so they measured and turns out the stamp from factory was incorrect. Real PROS! Got correct spring and completed installation.
Punctual, professional, very friendly and kept me well informed of his progress
Terry Caldwell was great; solved our problem, offered good advice, didn't try to upsell us.