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The service was excellent. The technician explained everything he was going to do and always gave us choices on how we wanted to proceed. The work was completed very efficiently and quickly
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Tyler and the guys who came over to install the new chimney lining did a great job. My only complaint is that I selected 2nd Generation Chimney in part because they touted their 10-12 year warranties on chimney lining and sealants. After the work was done however, I come to find out that this warranty is contingent on getting annual inspections from 2nd Generation (or similar company) at hundreds of dollars per inspection. So I have a little bit of feeling of "Bait and Switch". I don't use my fireplace that often. So creosote or other types of buildup shouldn't be that significant on an annual basis to warrant inspection. Maybe every two or three years ...but not every year. So that was a bit of a bummer.
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This is a great company to work with! I appreciate the email reminders when I am due for cleaning and safety check and it was easy and flexible to schedule. Troy was great - thoughtful enough to take his shoes off as soon as he got into the house, got straight to work, let me know what was going on, and the price was exactly what I was told it would be. Thank you!
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Everything went well from contacting 2nd Gen, to paying the invoice!
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We have been using your service for several years and we keep coming back because of your excellent service! However this last time you were here 10/25/24 my white Berber carpet down stairs has black footsteps around where the tech was working. I was surprised because in the past Trever was ALLWAYS VERY clean and went out of his way to not make a mess. I own “Drop Cloths” I would have put down had I known! I’m going to have a carpet cleaner come out and hopefully remove the stains. Other than that we have never had a problem and continue to be a loyal customer. ( In the future, may I ask that you use drop cloths when working on the basement fireplace! Thankyou, Patrick and Jane Arcand.
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Installed new 50 lining system. Saint Paul, MN
Installed a new lining system in St. Paul Minnesota
Double chimney cleaning and smartscan inspections
Double chimney cleaning and inspection - proposals for new lining systems - smoke chamber and firebox repair - exterior proposal for brick repair and a new crown in St. Paul Minnesota
Installed new 6 inch liner. St. Paul, MN
Installed new 6” lining system. Saint Paul, MN
Installed a 6” lining system in St. Paul Minnesota
Installed a new chimney liner in Saint Paul Minnesota
Installed a 5 inch cap and top plate in Saint Paul Minnesota
Installing a new cap - top plate - and storm collar in St Paul MN
Installed a new chimney liner in Saint Paul Minnesota
Installed a new 7” lining system - cap and top plate - sealed crown - St. Paul Minnesota
Installed a new 7” lining system - cap and top plate - sealed crown
Chimney liner inspection. St Paul, MN
