I wanted to let you know how pleased I am with the service I received recently from your company. I have a Texas Best Fence that I am very proud of. I’ve had It for a few short years and it looks great. Jeff Richards was instrumental in the installation of the fence and he and crew did a superb job. About a year ago, it became necessary to make the entry to my back yard larger so, after a bit of deliberation, someone from your company came out and made one of the gates 20” wider to accommodate my large trailer. This has worked great but over the last several months, this very heavy gate has sagged to the point that I could no longer operate the latch. I called your office last week (Lilly) and asked if it was possible that someone might stop by and have a look. She put me in touch with Ron who offered to stop by the very next day. He called with a report that sounded like this might be a pretty difficult fix but that he had an idea. I didn’t feel great about the prospects. When I got home after work, I was so please to find that the gate had been expertly and substantially repaired. It was obvious that Ron had not provided a cosmetic fix but rather a professional repair job that is surely to last for many years. Thanks to you and your team, and Ron in particular, for a job well done. Sincerely, a very satisfied customer, Lee Sampson
