The experience with my Sales Rep was excellent. She was extremely helpful and responsive. The quality of the fence was superb. I basically only had one issue. We ordered an iron gate to go across the driveway. It was not installed when the fence was installed. I did not receive notification telling me when the gate would be installed and no one was home when it was installed. They installed the gate to swing out and we wanted it to swing in so that if two cars arrived home at the same time one wouldn’t have to wait in the street while the gate was being opened. This wasn’t specified in writing ( contract didn’t specify swing in or out) so I had to pay an additional $250 for the crew to come back out and change the swing of the gate. I think the amount was unreasonable and the issue could have been avoided if we were notified of the time of install and had someone there with the crew.
