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Beginning with my phone call, Audrey remembered me from the last time I replaced the windshield, several years ago, and found my records quickly. everyone I engaged with from the first phone call to final check out and payment was knowledgeable, efficient, patient with me, answered all my questions and quickly scheduled an appointment around my availability. The service tech completed the windshield replacement in less time than was allotted and the work was perfect. The final check out was thorough and easy.
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Overall Experience
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With an appointment, work went ontime at a very fair price! Midway on the work, Serena called to say they found an issue they could fix with no delay. Very fast,fair and Honest!
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I initially waited a week and a half for a very large, well-known competitor to take a look at fixing a small crack in my windshield. They came out and the guy was gone as quickly as he came - very much a couldn’t- be-bothered attitude and said he couldn’t help me. I sat in the parking lot of work and through Google, just happened to find Advanced Auto Glass. Serena was helpful, and while they didn’t primarily service the area where I was located, she was able to see that a technician was just a short ways away that day and could fit me in... same day! I received a follow-up call several hours later to confirm someone would arrive (despite some iffy weather) and was blown away by the friendliness, professionalism and knowledge of Brad who came to look at my windshield - so much so, that I called back to tell Serena that I definitely understood their BBB A-rating. Brad found one other spot that needed tending to and explained what he did and what to watch for. Forget the big guys - this place is top notch and cares for their customers.
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From start to finish, everything was great! Paige and Derek took great care of me and made what I thought would be a long process to get a replacement windshield, quick and easy!
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We didn’t expect such fast service especially after calling a few other glass companies but Advanced Auto Glass was on the ball. We had a break in and our back door was left severely comprised with the only thing between us and the outdoors was some cardboard. Not only did Noe A come the next day while other companies couldn’t for days he saw we had no real security and was able to install a new glass frame into my back door that same day. To top it off the frame was slightly damage so he came back a few days later and replaced it. We couldn’t have asked for better service at a very affordable price. Thank You!
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Overall Experience
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My technician was Brad and he was so informative and explained the process of replacing my windshield. Would recommend him and Advanced Auto Glass to anyone!
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Serena was awesome. Work was completed quickly. Will recommend definitely.
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REPLACED THE FRONT WINDSHIELD AND RE-CALIBRATED THE CAMERA SYSTEM OF OUR INSURANCE CLIENTS VEHICLE. WE APPRECIATE YOU SO MUCH!!
ONSITE REPLACED THE FRONT WINDSHIELD OF OUR INSURANCE CLIENTS LEXUS. THANKS FOR CHOOSING ADVANCED!
ONSITE REPAIRED THE FRONT WINDSHIELD OF OUR CUSTOMERS VEHICLE. THANKS AGAIN!!
Derek replaced customer's back glass in her 2017 Kia Sorento.
Danny and Derek went out to customer's place of business and replaced the front and rear door glasses of customer's 2012 Ford F350.
Danny and Derek went to customer's work place to replace the front and rear door glasses in his 2012 Ford F350.
Brad came out to customer's location and replaced the windshield on her 2012 Scion TC.
customer dropped off his motorhome and was overall impressed with the replacement of the windshield we did for him.
customer dropped off his motorhome and was overall impressed with us replacing the windshield!
Brad replaced the windshield on customer's 2016 Toyota Corolla in our shop.
ONSITE REPLACED THE FRONT WINDSHIELD OF OUR REPEAT CUSTOMERS FORD F-250 TRUCK. THANKS FOR YOUR TRUST!!
Technician, Derek went mobile to customer's work location and replaced laminated door glass on the 2016 Ford F150.
Brad did a chip repair on customer's windshield at her place of work.